BMW of Fort Washington

Generally speaking, this is actually a pretty good dealership. They do seem to really work to try to get a deal done. But, be prepared to wait....a lot. I went to the dealership to get an appraisal dealership. They do seem to really work to try to get a deal done. But, be prepared to wait....a lot. I went to the dealership to get an appraisal for my trade-in and work on a deal for a used car. To work through financing to get my interest rate and get an initial number, meaning the very first deal sheet, took 2 hours. I know it's the typical, "make them wait a long time so they get impatient and say yes to whatever deal we give so they can get out of here," but 2 hours for one set of numbers seems wild. After we left, I stayed in touch with our salesperson to work on another deal. I stopped by on a Saturday at 10:30-11ish to see a different vehicle and work through numbers. I asked them to secure financing, but in the meantime, I left to run my errands. By about 1:30, I get a text saying all my numbers worked and financing was secured and that I was on the schedule for 4 pm. I get there at 4 pm and, an hour later, guess what....I was still waiting. All I was told was that, "you're next." I just told our salesperson that we had to go and that we can't sit around indefinitely. Dude had the audacity to whisper under his breath that he was xxxxx done, almost as if he didn't spend the entire time we were there talking with other people as opposed to working with us. I was excited about the deal we had and the car itself, but the idea of letting clients wait indefinitely and treating it as if it's a privilege to buy a car from them is just wild. I never hid the fact that I had no interest in waiting all day at the dealership, so the fact that they continued to play that game just seemed off. Definitely not a one-way street - I wasn't an easy client - but the expectation of the deal being easy shouldn't be on me, especially when it comes to making a big purchase. More

I shared with Ben why I bought my car in He was very knowledgeable about what my issue might be. And he was 100%. He was also very informative about BMW vehicles. He was provided great customer servic knowledgeable about what my issue might be. And he was 100%. He was also very informative about BMW vehicles. He was provided great customer service and told me to reach out to him if I had any issues. I would recommend BMW - Fort Washington to my friends and family. I had hVe only good experiences since my purchase and Ben added to that experience. More

Over the years I've probably purchased 15 new cars. Of all of the salespeople I've dealt with Ms. Ostrovsky was the easiest and the one who gave the most detailed answers to my questions and performed Of all of the salespeople I've dealt with Ms. Ostrovsky was the easiest and the one who gave the most detailed answers to my questions and performed an excellent show and tell on an extended test drive. Had the previous salesperson I experienced been as through as Ms. Ostrovsky I would not have been in the position of trading in a 96 day old Lexus. I came away from this sale with no regrets and never asking myself if I made the right decision. I also deeply appreciated the fact she never brought her Sales Manager in to "CLOSE THE DEAL". I hate that and in itself it makes the salesperson smaller and less important. If I need another car I'll be back to BMW of Fort Washington, PA. More

BMW of Fort Washington has a super service department. They give you insights and interpretation of the analytics and listen to your needs. The great you with genuine care and great spirit. Ben Ámmar is They give you insights and interpretation of the analytics and listen to your needs. The great you with genuine care and great spirit. Ben Ámmar is one of the best customer attentive persons More

Nico is awesome thank you so much for your service and understanding. I can’t wait to show my car off understanding. I can’t wait to show my car off More