BMW of Kansas City South

There are not enough kind and positive words to describe how wonderful Matt Bayer and his team are! Our daughter’s car broke down while across the country and they helped every step of the way! From the mom how wonderful Matt Bayer and his team are! Our daughter’s car broke down while across the country and they helped every step of the way! From the moment the tow truck brought it in they communicated the problems, what needs to be addressed, the severity of each item and then went to work to get it fixed! Everyone answered the phone every time we called or called us back immediately, then took the time to explain the process step by step! We are beyond grateful to have found Matt and his team! I would recommend BMW KC South any day, they have found a customer for life. Thank you for taking such good care of our daughter and making her feel so comfortable while away from home! If I could give you 10 stars I would!! More

The maintenance department was outstanding however my customer service experience was less favorable. Not very accommodating and hard to contact. customer service experience was less favorable. Not very accommodating and hard to contact. More

John and Kansas City South, when compared to the other BMW dealer are hands down the best. We couldn't be more happy with our service and care. BMW dealer are hands down the best. We couldn't be more happy with our service and care. More

For over a month I went back and forth working out a deal on a new 2025 m5 from this dealership. I worked out a deal on my trade and sent everything that was asked for and then planned a trip to get my new c on a new 2025 m5 from this dealership. I worked out a deal on my trade and sent everything that was asked for and then planned a trip to get my new car. Upon getting to the finance manager to purchase an extended warranty he asks for my drivers license. I had sent my state I.D a couple weeks prior and have a limited license so paperwork from the judge makes it legal. Mind you this is a cash deal w the trade, so legally proof of insurance is all that’s required, so I explained that the paperwork was in the truck but asked why it matters. They stated it’s their policy, so we went back and forth with different people and they went from stating I could show the paperwork, to putting my wife’s license on it, to telling me it would now have to be delivered if I wanted it. Therefore I drove over 6 hours, paid dog sitters, hotel, etc, and then was told I could not drive it home that day that it would be better if we parted ways. Communication could have solved all of this and saved the salesman, who was fantastic, and myself and family a lot of time. I told them I did not want the car and will never spend money on a bmw now ever probably because of the experience that we had. This was supposed to be an enjoyable and memorable experience that they completely ruined for me by belittling me, and taking away my ability to drive my new car home. Find you a dealership that takes accountability and backs their word. I was told what to bring to the dealership and I brought it, I abided by all laws and spend my hard earned dollars to be told, too bad? Horrible customer service and I will make sure all my friends with money avoid this dealership as well as any affiliates. More

Great service. Very thorough diagnosis. Friendly people. Clean customer service area with comfortable seating and fresh coffee and snacks. Very thorough diagnosis. Friendly people. Clean customer service area with comfortable seating and fresh coffee and snacks. More

Brought my car in for routine maintenance and they were unable to hand wash and vacuum. However, I brought my car in a few days later and they took care of it for me. Great service and I look forward to wo unable to hand wash and vacuum. However, I brought my car in a few days later and they took care of it for me. Great service and I look forward to working with them again in the future. More

Norm was very transparent about unexpected repairs. Helped with my warranty. Communication was great. I appreciate the thorough explanations and assistance. Helped with my warranty. Communication was great. I appreciate the thorough explanations and assistance. More

Adrian went above and beyond when my X-5 had to be sold. He shared several options, including options at their other dealership. I continue to recommend this location for the best service in town based on t He shared several options, including options at their other dealership. I continue to recommend this location for the best service in town based on transparency, mobile service and a quality customer service experience overall. Next time I buy a BMW it will be from the this location and not the other. :) More