BMW of Manhattan

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of Manhattan:
They made it really easy, I had gone to other BMW dealers and gotten numbers so when I showed up I was prepared. What I found out was the other dealers were full of it, they were charging me for items that were part of packages I already bought!!!
Grace was great at showing me what was included and what was an extra charge. They were great, you gotta go here for a BMW.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Manhattan:
This is by far the worst dealership I have ever delt with. After spending 20k on a new bike some punk kids kicked it over causing over 8k in damages covered by insurance. I brought this in to be repaired and my bike sat in the shop for 4 months! I was told that sorry "its the busy season" and they refused to give loaners out because the staff always took them home and out to play with. My insurance was fighting with them over giving them money. They tried time and time again to pay bmw for the repairs so they could get started and bmw never returned their calls or my calls for weeks and weeks at a time. I had to have the bike towed at my expense to another bmw dealership in nj over an hour away from the city where I live where the repairs were completed in 2 days!!! I escalated my issues to the shop supervisor, the sales supervisor, the dealership supervisor and finally BMW corp hq. BMW of manhattans response was to ban me from the building and ask that I never return. Stay away from this place and spend the extra time to go out to a proper bmw shop in nj where they are friendly and know how to treat customers.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW of Manhattan:
Thanks to the BMW team at manhattan, they have done a wonderfull job with my car. BMW 745Li
Thanks JJ,M

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Manhattan:
I have had my car in service almost every other week, and alway get some story. I belive that there are not responsable for there actions... Hit my car on a few visits, and then denied doing so. Also there techs race your car whlie in the shop and forget to put thing back the way they should... Then when you complain, they say you should of checked beofre you left? Your the only one's who have taken the car apart who else should I ask?

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of Manhattan:
This place is a bit hectic and is a HUGE dealership for something in Manhattan but these guys got there act together. I dealt with Melissa who was awesome, gave me the numbers straight with no BS. I also returned for a warranty issue and was treated quite well. Overall a great dealership. The car was detailed like crap when I got it but you can expect everything....

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of Manhattan:
I purchased my 2002 X5 from them. Later discoverd after an accdient that my passenger side had been previously repaired. No resolution to the problem after multiple visits and after meeting with a BMW field rep from BMWNA. They claimed never to have fixed it or that there was damage from shipping. After having a laywer hound them they offerec 30% of door repair. Left with a sour taste in my mouth. All they are interested in is taking your money.

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