BMW of Montgomery

We worked with Devon. He was very consistent and responsive to various emails and in person. He was very consistent and responsive to various emails and in person. More

Kentavious was awesome to work with, he found the car we wanted and worked hard to get it shipped to BMWMontgomery…. Easy to work with, friendly and helpful… will buy again from them! wanted and worked hard to get it shipped to BMWMontgomery…. Easy to work with, friendly and helpful… will buy again from them! More

Great friendly sales staff. Highly enjoyed our experience with the dealership. Would recommend to anyone looking to buy a new vehicle. Highly enjoyed our experience with the dealership. Would recommend to anyone looking to buy a new vehicle. More

Great service, friendly people, did all you could to make the sale. Very pleased with the whole experience. the sale. Very pleased with the whole experience. More

This had to be one of my most confident purchases. Mr. Gaston and Mr. Cooper were the amazing part with their knowledge of vehicle, but also in ensuring that I was well informed concerning every aspe Mr. Gaston and Mr. Cooper were the amazing part with their knowledge of vehicle, but also in ensuring that I was well informed concerning every aspect of the purchase. Well definitely recommend and will definitely be going back. More

Amazing service , professional, convenient, honest, fair price, third lease with Montgomery BMW, will continue in future. price, third lease with Montgomery BMW, will continue in future. More

BMW MONTGOMERY IS THE BEST PLACE TO BUY YOU A CAR, THEY ARE PEOPLE FRIENDLY, GREAT CUSTOMER SERVIVE, ALL SMILES AND HARD WORKING TO MAKE EVERY CUSTOMER SATISFIED. I'LL SAY THANK YOU ALL AND SPECIAL THANKS ARE PEOPLE FRIENDLY, GREAT CUSTOMER SERVIVE, ALL SMILES AND HARD WORKING TO MAKE EVERY CUSTOMER SATISFIED. I'LL SAY THANK YOU ALL AND SPECIAL THANKS TO DEVIN. More

I’m not satisfied with the poor service from tyreek ethridge and he kept flirting with my daughter! I strongly recommend Tyreek being FIRED for his unprofessional attitude ethridge and he kept flirting with my daughter! I strongly recommend Tyreek being FIRED for his unprofessional attitude More

Title: Extremely Disappointed with Service and Communication at BMW of Montgomery I’m writing to express my deep dissatisfaction with the handling of my vehicle repair at BMW of Montgomery. Communication at BMW of Montgomery I’m writing to express my deep dissatisfaction with the handling of my vehicle repair at BMW of Montgomery. I initially brought my car in due to issues with the tire and rim. Despite having a valid wheel and tire policy, I was told the repairs would not be covered—contrary to the terms of the policy. Only after escalating the issue to BMW USA did I receive a call from the General Manager confirming that the repairs would be covered. While I appreciated that resolution, what followed has been another round of frustration. I returned my vehicle to the dealership on Monday, June 14, 2025 for the approved repairs. It has now been over a week, and I have received no communication from the dealership regarding the status of my car. Today, June 23, I contacted the service department and spoke with a representative who informed me—after placing me on hold—that my vehicle is still in the service department. When I inquired about a loaner vehicle due to the extended wait and the inconvenience of having to rely on my husband’s car, I was told none were available but that I would be added to a waiting list. This experience has been both disappointing and unprofessional. Timely updates and basic communication should be the standard, especially from a brand that prides itself on customer experience. At this point, I feel neglected as a customer and am questioning my continued loyalty to the BMW brand. I urge BMW of Montgomery to seriously address their service communication and follow-up processes. I expect a prompt update on my vehicle and a viable transportation solution while repairs are pending. More