BMW of Montgomery

Great experience, as usual Can't say enough good things about Bryan and the service department at MBW of Montgomery. I needed service before a trip, and he worked me into his s Can't say enough good things about Bryan and the service department at MBW of Montgomery. I needed service before a trip, and he worked me into his schedule. Service, or lack of it, is why I left the Mercedes dealership here, so it's great to know that my expectations on service with BMW have been surpassed. Thanks again, Bryan. More

Great Experience! I have known the staff at BMW Montgomery since 2007. Currently, Luke the Service writer always provides excellent service. All the staff are dedicat I have known the staff at BMW Montgomery since 2007. Currently, Luke the Service writer always provides excellent service. All the staff are dedicated professionals from Rebecca the greeter to Renee at the cashout window. They all perform superbly. More

Excellent Always friendly and ready to assist. I was initially scheduled with a service rep that I had not used before as I left the service rep option open (sc Always friendly and ready to assist. I was initially scheduled with a service rep that I had not used before as I left the service rep option open (scheduled online) due to needing my vehicle serviced. John still assisted me even though I was not scheduled with him. More

Satisfied Customer - Luke always greeted me when he noticed that I was in the dealership - the last visit was a little lengthy because of the warranty but Luke was very pr Luke always greeted me when he noticed that I was in the dealership - the last visit was a little lengthy because of the warranty but Luke was very professional; helpful and made contact with me while my truck was in the shop and gave me a update about what was going on - I am a satisfied customer More

Attentive to customers needs I usually use Mobile BMW service dept. This time I used Montgomery service dept. Luke Echols was very professional, very helpful and made me feel conf I usually use Mobile BMW service dept. This time I used Montgomery service dept. Luke Echols was very professional, very helpful and made me feel confident with the questions and concerns I had. Also, the shuttle driver, Raymond, could not have been any nicer. If any way possible, in the future, I would prefer using the Montgomery service dept at BMW. Thank you Luke and Raymond for helping make this a pleasant experience. More

Helpful and accommodating The service department at BMW of Montgomery worked with me to resolve an issue with my radio's Bluetooth and SOS call system. With a scheduled appoint The service department at BMW of Montgomery worked with me to resolve an issue with my radio's Bluetooth and SOS call system. With a scheduled appointment, they provided a beautiful 560i for me to drive while my vehicle was being repaired. Due to unforeseen circumstances, it took a little longer than expected. But, I was happy to drive the loaner they provided! It made me want to trade! Brian Brassington always greets me with a warm and friendly smile. And he always works hard to give me the best care available! I appreciate everything he has done to provide excellent service! More

Service for 540 I My Service Tech, Luke, is the best. He's courteous and was very helpful. He's very knowledgeable and quick to answer my questions. There was a loaner My Service Tech, Luke, is the best. He's courteous and was very helpful. He's very knowledgeable and quick to answer my questions. There was a loaner vehicle upon my arrival so I didn't have to wait. More

Service Specialist I have worked with Brian Brassington since 2015 and he is very thorough and most of all knowledgeable about maintenance of my BMW. I have never been I have worked with Brian Brassington since 2015 and he is very thorough and most of all knowledgeable about maintenance of my BMW. I have never been disappointed. I worked with John for the first time because Bryan was booked. He too is an awesome Service Specialist. More

Personalized service Daniel Thornton was patient and purposeful in making sure I got the vehicle I wanted with the correct amenities. Madison was very helpful teaching me Daniel Thornton was patient and purposeful in making sure I got the vehicle I wanted with the correct amenities. Madison was very helpful teaching me how to use the dashboard and assuring the settings were to my needs More

X5 Car Service I recently had our X5 serviced at BMW Montgomery. Mr. John Gentry was the service representative. John always goes above beyond what is expected. He i I recently had our X5 serviced at BMW Montgomery. Mr. John Gentry was the service representative. John always goes above beyond what is expected. He is not only a professional but competent. During this particular service he not only ensured that all required services were conducted but checked to see if there were any factory warranty scheduled maintenance items. He always greets you with a smile and a positive can do attitude. A rare attribute these days, unfortunately. I trust John and the team at BMW Montgomery with the maintaining the overall safety of my vehicle. v/r Mark F. More