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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.7
1,716 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,716 reviews

March 04, 2026

the service department at BMW of Norwood is elite. Super professional, organized and clean. Ask for TJ, he will treat you like family. Definitely recommend. More

by david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ
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March 03, 2026

People were great to deal with. Very knowledgeable and made us feel comfortable. I would highly recommend them. More

by ernest.stokes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle MacDonald and Kapryce
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March 02, 2026

BMW of Norwood is great. I was able to setup my appointment for the next day and they were able to service my car quickly without any issues. The service advisors are great More

by joshuagiguere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Vasquez
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Mar 05, 2026 -

BMW of Norwood responded

Hello, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!

March 02, 2026

Went in for regular service today. My experience with this dealership is always super. Sandi S.👏🏼 More

by Sandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Archer
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Mar 05, 2026 -

BMW of Norwood responded

Hello Sandi, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!

March 01, 2026

No worries and always satisfied with BMW of Norwood service and parts.Been going here for about 10 yrs with the same car.535xi. I bought it with almost 40k miles and now has 198k miles on it. Still goi More

by reogs450h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
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Mar 04, 2026 -

BMW of Norwood responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 01, 2026

Ian and Alex’s were very knowledgeable, this is my third purchase with Ian. Our family will not purchase a car elsewhere. More

by Naoufal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian
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Mar 04, 2026 -

BMW of Norwood responded

Hi, we're happy you found Ian and Alex’ to be so supportive during your experience here at BMW of Norwood. If you have any further questions, please give us a call. We're always happy to help!

February 28, 2026

The service rep. was awful, condescending and untrustworthy, as was the service manager. I will never return to this dealership, and I am even contemplating getting r More

by Neveragain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas Daughtery
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Mar 05, 2026 -

BMW of Norwood responded

We are sorry to hear that your recent service visit left you feeling this way. That is certainly not the BMW Norwood experience we want to provide.  We take concerns about communication and professionalism very seriously, and the ones you described do not reflect our core values that we operate by.  We would like the opportunity to learn more however with a completely blank profile and review we are unable to locate your visit. At any time, you would like to provide fact-based information and work through this situation together, please reach out at jheskett@Group!Auto.com for assistance.    Kind regards,   Jeremy Heskett Aftersales Director - BMW Norwood

February 28, 2026

Routine oil change and air filter took too long. Wait was almost 3 hours. Car was done just sitting in the back. Try and get easy jobs out quickly. More

by envogue82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyke
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Mar 05, 2026 -

BMW of Norwood responded

Thank you for your feedback. We apologize for the extended wait time and understand how frustrating that can be, especially for routine maintenance. Your comments have been shared with the team as we continue working to improve efficiency and better manage service flow. We're committed to delivering an improved experience on your next visit. BMW of Norwood - 781-762-2691

February 26, 2026

Great service with helpful staff and easy scheduling. Completed on time and thoroughly cleaned. Satisfied customer! More

by Nolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Mar 02, 2026 -

BMW of Norwood responded

Hi, we are glad we could help! We do hope we can be of assistance in the future. Take care!

February 25, 2026

My visit was great. My oil change was complete within time expressed. I will be back More

by Groberts1269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anibel
Report | Print
Feb 28, 2026 -

BMW of Norwood responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

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