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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.7
1,736 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,736 reviews

March 26, 2026

Was a great experience for my oil service! The price for service is reasonable for dealer shop More

by galfin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Haskett
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March 25, 2026

RJ was communicative, fair, and helped me navigate an unfortunate situation where my vehicle is experiencing the simultaneous failure of multiple systems. More

by Tim.sugrue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ
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March 24, 2026

I highly recommend BMW of Norwood. The professional staff (esp Jayme Snyder) in the service department was instrumental in working with my insurance company after a recent accident. More

by Plynch818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme Snyder
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March 22, 2026

They were very attentive and informative, helping me through the entire process. They made a life changing purchase considerably easier. More

by egonsalves1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chau Vu
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Mar 25, 2026 -

BMW of Norwood responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 21, 2026

Long wait, poor communication, and missed inspection show unprofessional service far below BMW brand standards. More

by Alex R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jayme Snyder, Alex Archer, Natasha Diaz
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Mar 25, 2026 -

BMW of Norwood responded

Thank you for your feedback. We are sorry to learn that your recent experience did not meet your expectations or the high standard we strive to uphold. We understand how important clear, consistent communication is. Your comments are taken very seriously, and we are reviewing this internally. If you would like to share more about this experience please reach out to me directly, jheskett@Group1Auto.com. Kind regards, Jeremy Heskett BMW Norwood - Aftersales Director jheskett@group1auto.com

March 21, 2026

3+ hours for an oil change is outrageous and having to clean out your plastic seat cover and paper mat myself while your 4 technicians watch was not what I would expect from a BMW dealership. More

by melindahaslett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme was great and the older woman at the front service desk was awesome.
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Mar 25, 2026 -

BMW of Norwood responded

Thank you for your feedback. We sincerely apologize for the extended wait time and the condition in which your vehicle was returned, as this does not meet the standards we strive to uphold. Your concerns will be addressed with our team to ensure better efficiency and attention to detail. We hope to have the opportunity to restore your confidence during a future visit.

March 21, 2026

The very best! ! I can’t say enough about Jayme and how great she is after my car was there for repairs. She took care of everything, .called me everyday for updates More

by Cassandra V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme
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Mar 24, 2026 -

BMW of Norwood responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Norwood. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 21, 2026

Seamless. Professional. enjoyed the service visit. More dealers should be like this dealership. Thank you More

by jcflsts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 23, 2026 -

BMW of Norwood responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 20, 2026

i love bmw of noorwood. i always book my appointments with anabel and her service exceeds my expectations every visit. More

by siyannegarciafeliz
Recommend Dealer
Yes
Employees Worked With
anabel
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Mar 23, 2026 -

BMW of Norwood responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 20, 2026

Dan D is literally the only person I connect with because he genuinely makes the experience seem less. More

by nf12005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater
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Mar 22, 2026 -

BMW of Norwood responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

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