BMW of Norwood

Friendly, knowledgable, accommodating With three hours notice, Dan Drinkwater scheduled me for an oil change/service. I have never worked with a dealership that is more professional. They With three hours notice, Dan Drinkwater scheduled me for an oil change/service. I have never worked with a dealership that is more professional. They know their product, they excel at customer service and they help in any way they can. They are not the closest BMW dealer to me, but the drive for the drive is worth it. More

Good prompt service Service was good. I did make appt with one service person and last minute service person was changed. Notice of change would’ve been appreciated. Service was good. I did make appt with one service person and last minute service person was changed. Notice of change would’ve been appreciated. More

Service appointment I experienced Great customer service. My Vehicle was ready when promised. Everyone was Very professional. I would highly recommend this dealer for s I experienced Great customer service. My Vehicle was ready when promised. Everyone was Very professional. I would highly recommend this dealer for sales and service. More

Dan Drinkwater is the best service advisor ! Always goes above and beyond. I purchased another Bmw because of the excellent service I always receive with Dan. is the best service advisor ! Always goes above and beyond. I purchased another Bmw because of the excellent service I always receive with Dan. More

Great experience I recently purchased a car and my salesman, Paul was most accommodating. He and his manager, Ian treated me with kindness and fairness. My husband r I recently purchased a car and my salesman, Paul was most accommodating. He and his manager, Ian treated me with kindness and fairness. My husband recently passed away and this was the first car that I had purchased. Everyone made me feel that I was what mattered and they all worked to make sure that I was comfortable with my decisions. Connor in Tech Support patiently explained all the features of the car and took time to make sure that I was comfortable with all the new technology. My experience from start to finish was exceptional. Everyone went over and beyond to make sure that the new car I purchased was everything I had hoped for. Based on my experience, I would highly recommend this dealership. More

Acomidating Scott was well informed of my vehicles issues and properly made all the decisions to correct them,being that I had several visits he made all attempts Scott was well informed of my vehicles issues and properly made all the decisions to correct them,being that I had several visits he made all attempts to make it right . More

Display panel not working Dan was very patient in trying to troubleshoot the problem. Initially it was the key fob not working progressing to the battery needing a charge to a Dan was very patient in trying to troubleshoot the problem. Initially it was the key fob not working progressing to the battery needing a charge to a software problem. There wasn't a loaner available but Dan arranged for a rental from Hertz. More

Gross incompetence/ complete disregard for customer safety I brought my 2016 BMW X5 for a scheduled oil change on 11/6/2017. On 11/24/2017, we were driving to Cape Cod and, upon parking the car, the oil light I brought my 2016 BMW X5 for a scheduled oil change on 11/6/2017. On 11/24/2017, we were driving to Cape Cod and, upon parking the car, the oil light came on. I went to find a service station and the car died in the middle of the road. After having the car towed to BMW of Cape Cod, it was determined that the drain plug was missing and BMW Gallery had failed to tighten it properly. The engine had seized. BMW Gallery did the bare minimum to repair the vehicle and a subsequent analysis of the oil determined that there were excessive levels of metal remaining in the oil, meaning unequivocally that they failed to repair the vehicle properly. They are a complete disgrace to the BMW brand and should be avoided at all costs. They care nothing about their customers nor do they ever do the right thing by them. They are all about containing their costs at the expense of the customer's safety and comfort. I am forced to litigate this matter as they couldn't see fit to admit their mistake or repair the vehicle correctly. More

Avoid at all costs! Well, let's start with dropping the car off for a scheduled appointment on a Saturday morning at 8:30 am, which took about an hour to meet the service Well, let's start with dropping the car off for a scheduled appointment on a Saturday morning at 8:30 am, which took about an hour to meet the service advisor and get checked in. Explained what I was looking for: oil change, tire rotation, inspection sticker and diagnosis of the check engine light. The service department closes at 4pm on Saturday, so by 2:30 pm I called to get a status update. Let a message with the service advisor and received a call back at 3:30 pm. Was informed that the thermostat needed to be replaced and would be covered under the warranty. But, could I leave the car until Monday as they had not finished it. Humm, you have had the car over 7 hours and you are calling me now? So, I agreed to the time frame stating I would pick up the car between 4 -5 pm on Monday. On Monday afternoon, 2 pm, I receive a call from the service advisor that the car is ready. At 4:00 pm I arrive and am told that they are just finishing up the car; putting the inspection sticker on the windshield. Contradicting the phone call that I earlier received. So I waited, and waited .. then at 4:45 pm I go asking about the car. The service advisor has no idea what is going on with the car. He asks me what the issue is. Had to point out to him that it is his job to know what is going on with the car not me. Do your job. Well, the car was not washed nor vacuumed, just sitting somewhere on the lot. They have had the car for over three days and it still is not ready. Finally, at 5:15 I leave. So today, I noticed that my tires have not been rotated. There are certain scratches on the rims and I noticed that the ones that are on the front passenger side are still on the front passenger side. So unless they remove the tires from the rims, it appears the tire rotation was not done. What a sham of a company. More

Efficient, Professional, and No Hassle Purchase We negotiated our price remotely with Francisco who was very energetic and efficient. Manny showed us the vehicle and provided his honest professiona We negotiated our price remotely with Francisco who was very energetic and efficient. Manny showed us the vehicle and provided his honest professional opinion. Manny is very easy to work with and extremely customer friendly. He tried to make the purchase experience as seamless and easy as possible. We enjoyed our purchase experience and would recommend Manny and Franciso to new buyers. More