BMW of Norwood

All games. No respect NOT WORTH YOUR TIME.........Although my initial impression and experience would have warranted a 5 star rating, things changed quickly. Initially I ha NOT WORTH YOUR TIME.........Although my initial impression and experience would have warranted a 5 star rating, things changed quickly. Initially I had a great test drive and was in the process of negotiating a fair price for the vehicle. Then it all changed. After a price was agreed upon, the sales rep went to "check" and that's when another sales manager came out and refused to honor the price that I had previously agreed upon. Wouldn't even think about it. Then when I got up and left, the original manager came out and asked if we would have a deal if he could get the original price. Bait and switch. And to make it worse, when I reached out via email to client relations and explained what had happened and my frustration, they acknowledged nothing. The next day they contacted me the next day to see if I would make a deal based on the price I had negotiated but I declined. After traveling an hour there, spending and hour and half at the dealership, and driving and hour and half home plus the games they played, I felt as though my time was worth more than the originally negotiated price. However they didn't think so. So if you like games, be sure to stop in but if you value your time, take your business to a place where they will respect it. More

Terrible! Total lack of respect for their customer base and future customers. If your a millionaire then be me guest and pay top dollar. If your looking for a Total lack of respect for their customer base and future customers. If your a millionaire then be me guest and pay top dollar. If your looking for a good deal on a BMW go elsewhere. Just friendly advice from lifetime BMW owner. More

BMW new sales dept This would be the second time I had a horrible experience with this sales team . Total let down again and again. Very unprofessional and No followu This would be the second time I had a horrible experience with this sales team . Total let down again and again. Very unprofessional and No followups .. Experience yourself Might get better service at McDonald's More

Outstanding service and Friendly employees! Everyone from the person answering my emergency call, to the guys in service, to the general manager were very nice, helpful and accommodating! I've g Everyone from the person answering my emergency call, to the guys in service, to the general manager were very nice, helpful and accommodating! I've gone here for the past 2yrs and won't go to any other dealership because of the level of professionalism here! They have amenities too if you need to work on your laptop!! More

Superb service experience I had a real problem with my X5 BMW showing warning signs of engine overheating. The advisor was very professional, was able to accommodate my service I had a real problem with my X5 BMW showing warning signs of engine overheating. The advisor was very professional, was able to accommodate my service request in a timely manner. They had to keep the car for a few days however, I was informed every step of the way and I was provided with a courtesy vehicle so that I did not have to feel stranded without my vehicle. My overall experience was great, my vehicle felt and looked like a car by the time they were through with their services. I would truly recommend this service department to everyone.!!!! excellent service, wonderful experience! More

Great experience As usual,Dan Macdonald came to find me as soon as I was signed in. We discussed the problem and he set up the service.It was fixed and I got my car b As usual,Dan Macdonald came to find me as soon as I was signed in. We discussed the problem and he set up the service.It was fixed and I got my car back on time as promised.He followed up the next day to make sure everything was alright. More

Happy customer.. Exceptional service...from drop off to pick up.. can't ask for better service than this... very accommodating to my schedule... excellent Service Adv Exceptional service...from drop off to pick up.. can't ask for better service than this... very accommodating to my schedule... excellent Service Advisor ..Stan Sooklal very professional .. and very knowledgeable... More

Comfortable buying experience Purchased a CPO 2011 328i xDrive with 29k on the engine from Ian. Ian was friendly, knowledgeable, and helpful through the whole experience. I wou Purchased a CPO 2011 328i xDrive with 29k on the engine from Ian. Ian was friendly, knowledgeable, and helpful through the whole experience. I would buy a BMW again from Ian, personally. I received water without asking, was offered coffee and pizza, and felt like I was having an informal conversation about cars with him rather than being sold a car. He made me feel confident about my purchase and included some auxiliary "stuff" (second key fob, for example) that the last dealership I purchased from refused to include. More

Terrible follow through Unfortunately, this company prides itself on horrendous follow through. After paying off a car early, I was owed a refund on GAP insurance which was s Unfortunately, this company prides itself on horrendous follow through. After paying off a car early, I was owed a refund on GAP insurance which was sold by the dealership. After months of requesting it, I never heard anything. In fact, my emails were blatantly ignored. The GM responded when I reached out, but was quite rude. I then reached out to the Gallery Group which is the umbrella Corp under which this dealership sits. Although I finally received my refund, I was promised a call back which I never received and the management overseeing this dealership from Gallery Group is non responsive. It seems that the parent company has fomented a culture at this dealership that puts customers last and that is quite unfortunate. More

Excellent Care and level of professionalism I truly appreciate the level of professionalism and genuine concern displayed by my service advisor, Stan Sooklal. With Stan, I am always confident th I truly appreciate the level of professionalism and genuine concern displayed by my service advisor, Stan Sooklal. With Stan, I am always confident that my concerns will be addressed promptly and accordingly. He is very thorough and attentive to your needs. He gets the job done right. I would most certainly recommend Mr. Sooklal to a friend. He's understands the importance of service More