BMW of Norwood

I have received very good service over the years especially from Carlos who provides great details regarding the service required and requested! He truly looks out for the customers best interest in especially from Carlos who provides great details regarding the service required and requested! He truly looks out for the customers best interest in a professional manner!! More

From start to finish, I had an excellent experience purchasing my 2025 iX. Pavlo was excellent to work with and made the trade-in and buying process painless. Cole on the Genius team and Junior in Fina purchasing my 2025 iX. Pavlo was excellent to work with and made the trade-in and buying process painless. Cole on the Genius team and Junior in Finance were also wonderful! More

A very well run operation. They send reminders of your upcoming appointment and then keep you notified every step along the way. The service advisers and technicians are highly They send reminders of your upcoming appointment and then keep you notified every step along the way. The service advisers and technicians are highly competent More

Done quickly, understood what I wanted, got me in and out quickly. Thank you Doug quickly. Thank you Doug More

Very good service! Besides the oil change I requested, they also checked my car and told me the potential issues in the car. Besides the oil change I requested, they also checked my car and told me the potential issues in the car. More

Very impressed with the personnel. I would recommend this dealership to people I know from now on. I would recommend this dealership to people I know from now on. More

The service advisor Hyad was excellent to work with. I found him to be intelligent, professional, and easy to talk to about all things BMW. The service manager Theresa was excellent, as well. I found him to be intelligent, professional, and easy to talk to about all things BMW. The service manager Theresa was excellent, as well. More

The service is excellent and they get you in and out. Very helpful and always friendly. Very helpful and always friendly. More

Great dealer very professional not pushy made the purchase experience very pleasant would recommend to anyone purchase experience very pleasant would recommend to anyone More

I had a great experience when I Dropped off my car But after that, I received a call from Timothy, letting me know that my car would not be ready in time for pick up and to leave it for the rest of the we after that, I received a call from Timothy, letting me know that my car would not be ready in time for pick up and to leave it for the rest of the weekend and pick it up on Monday. Monday, I received no call so called them, and I was told someone would call me back (they referred to Timothy) and I never got a call back . Tuesday, I called to find out the status and received a lot of attitude from Tina the cashier. She proceeded to let me know that she already spoke to a family member of mine “ The man in charge “ Which was completely inappropriate as it was a false/offensive statement. And when I asked to speak to a supervisor, Teresa, I was put on hold, and when they picked up the phone, they immediately hung up on me. I called back and it was Tina the cashier who picked up. She immediately let me know that the supervisor would call me back because she was too busy. I was also busy at work but had to call back to try and speak with someone 2 days in a row to find out the status of my vehicle. I received two missed calls and a voicemail from Tina the cashier. She said in the voicemail that my car was ready for pick up and my paperwork was complete. I did not get to speak to a supervisor and express my concerns and frustrations. My car was picked up and I still have not heard back from the supervisor, teresa. More