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BMW of Owings Mills

Owings Mills, MD

4.7
1,187 Reviews
BMW of Owings Mills is a family owned and operated dealership that opened our doors in 1997. We believe in treating others with the care and attention that we would expect ourselves. From our highly knowledgeable and trained staff to our beautiful and environmentally sustainable facility we are dedicated to providing you with the most pleasurable experience possible. BMW of Owings Mills is proud to serve the Baltimore region with quality BMW vehicles. With models like the 328i, 335i, 528i, X5, X3 and 535i, we have something for every taste, and every need. Come visit us to see our BMW vehicles and take one for a test drive. If you're looking for a Baltimore used BMW car, we can assist you there as well. Visit our inventory page to see the large collection of pre-owned vehicles to select from. Also be sure and check out our used car specials page for a great deal on a Baltimore area used car. But, BMW of Owings Mills is not just a good choice as your Baltimore BMW dealership, we also provide a full line of services dedicated to our Maryland customers. From auto repairs performed by expert mechanics, to OEM BMW auto parts, to financing assistance, Northwest BMW is the smart choice for your next vehicle, or other automotive needs. Come in and say "hi"! We're located at 9702 Reisterstown Rd., Owings Mills, MD 21117, or you can call us at 888-822-6997.
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9702 Reistertowns Road

Owings Mills, MD

21117

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Showing 1,187 reviews

September 12, 2025

Someone disconnected my phone from the system while my car was being repaired and I can’t reinstall it. More

by Mesha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
September 11, 2025

Jon Walker was great to work with. I was updated information regarding my service and the work was done in a very timely manner. More

by COOKIESLESS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Walker
Sep 12, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a great experience working with Jon at BMW of Owings Mills. Timely service and clear communication are our top priorities, so it's wonderful to know we met your expectations. We hope to see you again for your next service! Sincerely, The Team at BMW of Owings Mills

September 10, 2025

The dealership provides excellent service and staff is always courteous. Mark Johnson does an exceptional job. He is always pleasant, efficient and professional. I would highly recommend the dealership to More

by kgordon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your kind words about the service you received at BMW of Owings Mills, especially regarding Mark’s professionalism and efficiency. Recommendations mean a lot to us, and we’re thrilled to hear you would recommend us to others. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

September 10, 2025

I have leased 5 cars from BMW of Owings Mills. They always provide excellent customer service. More

by karen92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

BMW of Owings Mills responded

Thank you for your kind words, Karen! We're pleased to hear that you've had such a positive experience leasing five cars with us at BMW of Owings Mills. Our team is dedicated to providing excellent customer service, and we appreciate your loyalty. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

September 09, 2025

Insufficient attention to details of new BMW, once sale was made couldn't get me off the lot fast enough. Example: speed limiter button was activate, I couldn't go over 20 mph after leaving lot. Came bac More

by garygolkiewicz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Howard Mei
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

BMW of Owings Mills responded

Thank you, Gary, for sharing your experience with us. We appreciate your feedback and understand your concerns regarding the details of your new BMW. It is important to us that every customer feels fully supported after their purchase. We encourage you to reach out to us directly at BMW of Owings Mills so we can discuss these issues and ensure you have the assistance you need. Your satisfaction is our priority, and we hope to improve your experience moving forward. Sincerely, The Team at BMW of Owings Mills

September 09, 2025

This is my fourth BMW purchased with BMW of Owings Mills, and each experience has been outstanding. Mrs. Karen Anderson and the entire team make the process seamless, professional, and customer-focused from More

by Michelle H.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

BMW of Owings Mills responded

Thank you so much, Michelle! We truly appreciate your loyalty to BMW of Owings Mills and are thrilled to hear about your outstanding experiences. It's wonderful to know that Karen and our team have provided you with seamless, professional service and that we could assist with the shipment of your BMW to Florida. Your high recommendation means a lot to us, and we look forward to continuing to serve you in the future. Enjoy your new BMW! Sincerely, The Team at BMW of Owings Mills

September 09, 2025

Miguel was great to work with. Answered questions and showed us several cars to narrow down choices. Very laid back and pleasant experience. Got me in and out quick with a new 20 More

by kd9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Wainwright
Sep 10, 2025 -

BMW of Owings Mills responded

Thank you for your fantastic review! We’re thrilled to hear that you had a pleasant experience with Miguel at BMW of Owings Mills and that you found the perfect 2026 BMW X5. Our team strives to provide a relaxed atmosphere and quick service, and it’s great to know we achieved that for you. We look forward to seeing you again soon! Enjoy your new vehicle! Sincerely, The Team at BMW of Owings Mills

September 08, 2025

It is impossible to get anyone on the phone- or to get anyone to call you back. The process of dropping off your car for service and picking up a loaner takes approximately 45 min. More

by MRGKAPLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

BMW of Owings Mills responded

Thank you for your feedback. We understand your concerns about communication and the time required for our service process at BMW of Owings Mills. Your experience is important to us, and we appreciate you bringing this to our attention. If you would like to discuss your experience further, please feel free to reach out to us directly. We are here to help and ensure a better experience next time. Sincerely, The Team at BMW of Owings Mills

September 06, 2025

I was able to get my repair scheduled and performed at my convenience without a wait. The service writer and technician were excellent, as always. My car was returned clean and timely. More

by alyblango3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Rogers
Sep 06, 2025 -

BMW of Owings Mills responded

Thank you for your feedback! We're happy to hear that you had a seamless experience with your repair at BMW of Owings Mills. It's great to know that our service writer and technician provided excellent support, and we appreciate your recognition of their efforts. We look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

September 04, 2025

My experience at Owings Mills BMW was overall positive. The dealership moved me through the buying experience fairly quickly but could have been quicker. More

by adam@peaketechnologies.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Wainwright
Sep 04, 2025 -

BMW of Owings Mills responded

Thank you for your feedback, Adam! We're glad to hear that your experience at BMW of Owings Mills was overall positive. We appreciate your insights and understand the importance of a swift buying process. If you have any further thoughts or need assistance, please feel free to reach out to us. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

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