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BMW of Owings Mills - Service Center

Owings Mills, MD

4.7
116 Reviews

116 Reviews of BMW of Owings Mills - Service Center

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May 03, 2025

Staff was great and very helpful. Knowledgeable of service and was able to answer my questions. More

by jawaundouglas96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don’t remember names
May 03, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We truly appreciate your feedback about our staff's knowledge and willingness to help at BMW of Owings Mills. We strive to provide the best service possible and are glad we could assist you. We look forward to welcoming you back in the future! Sincerely, The Team at BMW of Owings Mills

May 03, 2025

Easy… friendly staff… loaner available… in and out quickly for both drop-off and pick-up. More

by iamshane67
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025 -

BMW of Owings Mills responded

Thank you for your fantastic review! We’re thrilled to hear that you had a smooth and efficient experience at BMW of Owings Mills. Our friendly staff strives to provide the best service, and it's great to know that the loaner vehicle and quick drop-off and pick-up made your visit even better. We look forward to seeing you again for your next service or visit! Sincerely, The Team at BMW of Owings Mills

May 03, 2025

Service was quick, efficient, and friendly. Derrick was wonderful and made sure I was taken care of. More

by DOM.DLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025 -

BMW of Owings Mills responded

Thank you, Dom, for your kind words! We're thrilled to hear that your service experience at BMW of Owings Mills was quick, efficient, and friendly. Derrick will be pleased to hear your compliments. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

May 03, 2025 -

BMW of Owings Mills responded

Thank you, Dom, for your kind words! We're thrilled to hear that your service experience at BMW of Owings Mills was quick, efficient, and friendly. Derrick will be pleased to hear your compliments. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

May 03, 2025

The service is always good when I have my vehicles serviced at BMW of Owings Mills More

by CHOLIDAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that you consistently experience great service at BMW of Owings Mills. We appreciate your trust in us and look forward to seeing you again for your next vehicle service! Sincerely, The Team at BMW of Owings Mills

May 03, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that you consistently experience great service at BMW of Owings Mills. We appreciate your trust in us and look forward to seeing you again for your next vehicle service! Sincerely, The Team at BMW of Owings Mills

May 03, 2025

actually, very good. very satisfied. no complaines. the work to be done was well defined. More

by BBALBIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milena
May 03, 2025 -

BMW of Owings Mills responded

Thank you for your feedback! We're thrilled to hear that you were very satisfied with your experience at BMW of Owings Mills. It's great to know that the work was well defined and met your expectations. If you need anything else, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

April 30, 2025

Amazing experience with an incredible dealership. I have bought luxury cars before but BMW of Owings Mills beat them all. Very knowledgeable on the vehicle and was the lowest price by far when compar More

by robertmgreen20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imran Javed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Robert! We’re thrilled to hear you had such an amazing experience at BMW of Owings Mills. It’s great to know that our knowledgeable team and competitive pricing made a positive impression on you. We look forward to welcoming you back for your service needs and future purchases! Safe travels in your new luxury vehicle! Sincerely, The Team at BMW of Owings Mills

April 30, 2025

Excellent service and very efficient as usual with Derrick Edwards my Service Advisor. He is smart, polite, very helpful, and very pleasant. Thank you, Derek as always More

by Nassif Soueid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

BMW of Owings Mills responded

Thank you, Nassif, for taking the time to share your experience with us at BMW of Owings Mills. We're thrilled to hear that Derrick provided you with excellent and efficient service! His smart and polite approach truly makes a difference. We appreciate your kind words and look forward to seeing you again next time! Sincerely, The Team at BMW of Owings Mills

April 30, 2025

Excellent service. Quick response. Derek was great. Communication was clear. I will definitely go again. More

by ZKHAN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with Derek at BMW of Owings Mills. Your positive feedback about our service and communication means a lot to us. We look forward to welcoming you back again soon! Sincerely, The Team at BMW of Owings Mills

April 29, 2025

My service agent, Stacey, was very professional, kind, and empathetic. Unbeknownst to me, my next scheduled service was due while my car was at the dealership for windshield replacement. She noticed tha More

by yopoku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Cushner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey
Apr 29, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Stacey and Danny at BMW of Owings Mills. It’s fantastic that Stacey was able to take care of your scheduled service while your car was in for the windshield replacement. We appreciate your kind words and hope to see you again for your next visit! Sincerely, The Team at BMW of Owings Mills

April 29, 2025

My service agent Bryanna was very helpful, patient, and made sure all my service needs were addressed. I appreciated her willingness to make sure everything was taken care of to my liking. The staff across More

by KARENKIBLER92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trinity? (the person who gave me my loaner, they were awesome and they followed up with me too!)
Apr 29, 2025 -

BMW of Owings Mills responded

Thank you so much for your kind words! We're thrilled to hear that Bryanna provided you with excellent service and that you appreciated the communication from our technicians at BMW of Owings Mills. It's our goal to ensure all your service needs are met and that you feel informed throughout the process. We can't wait to assist you again in the future! Sincerely, The Team at BMW of Owings Mills

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