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BMW of Owings Mills - Service Center

Owings Mills, MD

4.6
268 Reviews
Call Service Center (410) 902-8700

268 Reviews of BMW of Owings Mills - Service Center

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July 29, 2025

Overall, the dealership is very courteous and professional. I do think the prices are a little bit higher than they should be. More

by gpterry63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2025 -

BMW of Owings Mills responded

Thank you for your feedback! We appreciate your kind words about the courtesy and professionalism of BMW of Owings Mills. We understand your concerns regarding pricing, and we strive to offer quality vehicles and services that reflect the value of the BMW brand. If you have any further questions or would like to discuss your experience, please feel free to reach out to us. We hope to assist you again soon! Sincerely, The Team at BMW of Owings Mills

July 29, 2025

Promptly expedite service considering what work was required to be done. Thank you, Charles Weyand More

by JONES328
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imran Javed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2025 -

BMW of Owings Mills responded

Thank you for your feedback, Charles! We’re pleased to hear you appreciated our prompt service at BMW of Owings Mills. We aim to provide efficient and high-quality service for all our customers, and your support is invaluable. We look forward to seeing you again on your next visit! Sincerely, The Team at BMW of Owings Mills

July 28, 2025

Fantastic tech team and client service, Derrick was very informative and communicated all aspects of the service. The customer service team was friendly and helpful. Good operation all around. I will alway More

by STEWART.EIDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Stewart! We're happy to hear that you had a fantastic experience with our tech team and client service. Derrick and our customer service team strive to provide informative and friendly support, and it's great to know that their efforts made a positive impact on your visit. We look forward to welcoming you back to BMW of Owings Mills for your future service needs! Sincerely, The Team at BMW of Owings Mills

July 27, 2025

Everything was done as expected. Personel were thorough and explained the issues clearly on what they had found. More

by cenglish422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're glad to hear that our team at BMW of Owings Mills provided thorough explanations and met your expectations. We appreciate your feedback and look forward to serving you again! Sincerely, The Team at BMW of Owings Mills

July 27, 2025

Great Service & a Great Service manager. To Owings Mills BMW - Thank you so much 😊 The end More

by RBERMAN410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle
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Jul 27, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you experienced great service at BMW of Owings Mills. It means a lot to us that you took the time to share your appreciation. We look forward to welcoming you back again soon! Sincerely, The Team at BMW of Owings Mills

July 26, 2025

The dealership is great. I had a great experience and they washed my car after. More

by tswoodland7
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at BMW of Owings Mills and that you enjoyed the car wash as well. We appreciate your feedback and look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

July 26, 2025

I appreciate how Milena worked really hard to get my car ready in time on short notice More

by whitedn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milena
Report | Print
Jul 27, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your kind words about Milena and her dedication to getting your car ready on short notice. At BMW of Owings Mills, we strive to meet our customers’ needs and are glad to hear about your positive experience. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

July 25, 2025

I have been knowing Derrick since he worked at bmw of Towson and he has always been honest and looked out in my best interest. His honesty represents BMW OF Owings Mills and I value that in a service rep More

by RICKALLEYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2025 -

BMW of Owings Mills responded

Thank you for sharing your wonderful experience with us, Rick! We are thrilled to hear that you have received exceptional service from our team, especially from Derrick. At BMW of Owings Mills, we pride ourselves on being honest and transparent with our customers, and it’s great to know that we met your expectations. We appreciate your recommendation and look forward to assisting you again for all your BMW service needs! Sincerely, The Team at BMW of Owings Mills

July 24, 2025

Derrick,the service advisor,was extremely helpful from start to finish! He even helped to was my car so I could get out in a timely fashion. His customer service was outstanding!!! More

by skroh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that Derrick provided you with outstanding service at BMW of Owings Mills. It's great to know he went above and beyond to help you, including washing your car! We appreciate your support and look forward to serving you again in the future. Safe travels! Sincerely, The Team at BMW of Owings Mills

July 23, 2025

the service was easy and quick. car ready early the next morning. staff very friendly More

by ellen10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Jul 23, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Ellen! We're glad to hear that your experience at BMW of Owings Mills was easy and quick, and that your car was ready early the next morning. Our friendly staff always strives to provide excellent service, and we appreciate your kind words. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

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