BMW of Owings Mills - Service Center

Customer service is great. The service text are great and I always have a great experience when dealing with BMW Owings Mills. The service text are great and I always have a great experience when dealing with BMW Owings Mills. More

Mark is always so welcoming and friendly. He communicates frequently through the day as to the status of my service. I always feel like family at this dealership. He communicates frequently through the day as to the status of my service. I always feel like family at this dealership. More

The lady who help me order my parts was outstanding no mastakes,, the job performance was excellent mastakes,, the job performance was excellent More

Mark and Michelle are the epitome of customer service. Although automobile maintenance isn’t one of those things you look forward to, I actually enjoy seeing both of them and catching-up like we are all l Although automobile maintenance isn’t one of those things you look forward to, I actually enjoy seeing both of them and catching-up like we are all long time friends! They consistently go above and beyond what should reasonably be expected, and they and treat me like family. I hope BMW leadership takes care of them! More

Great service, Excellent customer service , very knowledgeable about the service this office offers along with short wait times knowledgeable about the service this office offers along with short wait times More

This was a great experience! First time here and I loved the service. Mark Johnson is professional and very knowledgeable in his field. Problem was solved! First time here and I loved the service. Mark Johnson is professional and very knowledgeable in his field. Problem was solved! More

Always a pleasure! My loaner service is the BEST. I always have a great experience! My loaner service is the BEST. I always have a great experience! More

I was pleasantly surprised that I really didn’t have to wait too long and that it didn’t cost me a fortune. wait too long and that it didn’t cost me a fortune. More

I left my garage opener in my truck and asked the young lady who filled out the paperwork if she could get it for me? After 15 minutes of waiting in the loaner I asked what happened then she told me that lady who filled out the paperwork if she could get it for me? After 15 minutes of waiting in the loaner I asked what happened then she told me that she was not able to find the technician that was working on my truck. Derrick, my customer service representative was sitting there and never acknowledged my presence. I felt unappreciated and that they were uncaring about their customers. Though I cannot prove it but I wonder about the quality of the work done. More

Mark is very knowledgeable, professional and easy to talk to about whatever is going on with my vehicle and I feel comfortable with what we discuss regarding my vehicle. to about whatever is going on with my vehicle and I feel comfortable with what we discuss regarding my vehicle. More