BMW of Owings Mills - Service Center

I left my garage opener in my truck and asked the young lady who filled out the paperwork if she could get it for me? After 15 minutes of waiting in the loaner I asked what happened then she told me that lady who filled out the paperwork if she could get it for me? After 15 minutes of waiting in the loaner I asked what happened then she told me that she was not able to find the technician that was working on my truck. Derrick, my customer service representative was sitting there and never acknowledged my presence. I felt unappreciated and that they were uncaring about their customers. Though I cannot prove it but I wonder about the quality of the work done. More

Mark always provides the best customer service and the repairs are handled very well! All the customer service people are extremely polite! repairs are handled very well! All the customer service people are extremely polite! More

Excellent Service Center, staff is always very helpful, vehicle is always ready as promised . Answered all my questions. vehicle is always ready as promised . Answered all my questions. More

They treat you like family! Derrick was very helpful indeed, he made sure the car was in the best hands. Derrick was very helpful indeed, he made sure the car was in the best hands. More

Mr. Mark provides excellent service every time. Thank you for your professionalism and dedication to service for your professionalism and dedication to service More

Derrick was very helpful, professional and great to work with.It would be nice to have snacks in the waiting area rather than in the parts department. Also, make sure that there is a supply of coffee pods a with.It would be nice to have snacks in the waiting area rather than in the parts department. Also, make sure that there is a supply of coffee pods as you were out. More

The service center was quick to provide update and addressed questions. They have friendly and accommodating staff. addressed questions. They have friendly and accommodating staff. More

Very professional staff. Pleasant facility. However, wait was too long. I liked the video from technician when service was complete. A little disappointed when one day after Pleasant facility. However, wait was too long. I liked the video from technician when service was complete. A little disappointed when one day after Oil change I received notification that brake fluid should be checked when it could have been completed while I waited just hours before. Now I need to waste another morning. More

My original complaint with intermittent gesture control to swipe left/right was not verified. However, vehicle inspection revealed leaking water pump. I would give 5 stars except technician damaged my radi to swipe left/right was not verified. However, vehicle inspection revealed leaking water pump. I would give 5 stars except technician damaged my radiator during water pump repair. All were eventually replaced and covered under warranty. I was disappointed in the service advisor lack of communication. Seems I had to call to get status of my car. More

Poor communication from your team led to a four hour wait and drive home in evening traffic through a thunderstorm. I will not be returning to your dealership. You seriously need to upgrade your customer and drive home in evening traffic through a thunderstorm. I will not be returning to your dealership. You seriously need to upgrade your customer lounge and amenities. Is this a Kia dealership? Sad. More