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BMW of Owings Mills - Service Center

Owings Mills, MD

4.6
270 Reviews
Call Service Center (410) 902-8700

270 Reviews of BMW of Owings Mills - Service Center

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July 13, 2025

Poor communication from your team led to a four hour wait and drive home in evening traffic through a thunderstorm. I will not be returning to your dealership. You seriously need to upgrade your customer More

by KDaddy
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us. We understand that a four-hour wait during a thunderstorm is not ideal, and we appreciate your feedback regarding our customer lounge and amenities. Your comments are important as they help us improve at BMW of Owings Mills. If you would like to discuss your concerns further, please feel free to reach out to us directly. We hope to have the opportunity to better serve you in the future. Sincerely, The Team at BMW of Owings Mills

July 10, 2025

The team did a great job. I was however offput by the $16 charge that appeared on my credit card for 1 gal of fuel...dissapointing. More

by JMEYER10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

BMW of Owings Mills responded

Thank you for your feedback. We appreciate your positive remarks about our team's performance. We understand your concerns regarding the fuel charge and want to assure you that we strive for transparency in all our transactions. If you have further questions or would like to discuss this matter, please feel free to reach out to us at BMW of Owings Mills. We look forward to serving you again! Sincerely, The Team at BMW of Owings Mills

July 10, 2025

Disappointed that a new battery and oil change cost me more than $1100. When I complained, the service writer deducted one of the charges that he said shouldn’t be on the ticket. More

by 4LRAY2
Recommend Dealer
No
Employees Worked With
Derrick Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us. We understand your concern regarding the cost of the new battery and oil change at BMW of Owings Mills. We appreciate your feedback, as it helps us to improve our services. If you have further concerns or would like to discuss this matter in more detail, please do not hesitate to reach out to us directly. Your satisfaction is important to us. Sincerely, The Team at BMW of Owings Mills

July 07, 2025

Great service- from the service advisor to the tech who worked on my vehicle. Although I don't live in the immediate Baltimore area, I will come back for service. My Service Advisor Derrick was great to More

by tveasley18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

BMW of Owings Mills responded

Thank you for your fantastic review! We're thrilled to hear that you received great service from Derrick and our team at BMW of Owings Mills. We’re glad to know you'll be returning for your vehicle's service, even from outside the Baltimore area. We look forward to assisting you again soon! Safe travels! Sincerely, The Team at BMW of Owings Mills

July 06, 2025

Derrick is the best! He was wonderful to work with and the service was great! Thank you! More

by gilliangoodman78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2025 -

BMW of Owings Mills responded

Thank you for your fantastic review! We’re thrilled to hear that Derrick provided you with great service and made your experience enjoyable at BMW of Owings Mills. We appreciate your kind words and hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

July 06, 2025

Great Service Dept Easy to make appointment They keep you informed via video on service Done on time And a loaner More

by gmelnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

BMW of Owings Mills responded

Thank you for your feedback! We're happy to hear you had a great experience with our service department at BMW of Owings Mills. Keeping our customers informed and providing convenient options like loaners are important to us. We look forward to seeing you next time. Sincerely, The Team at BMW of Owings Mills

July 05, 2025

Derrick has always provided us with an outstanding level of service and the reason we continue to buy all of our cars from his dealership. More

by sheba.douoguih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2025 -

BMW of Owings Mills responded

Thank you for your kind words, Sheba! We're thrilled to hear about your positive experiences with Derrick at BMW of Owings Mills. We appreciate your loyalty and look forward to assisting you with your future vehicle purchases. See you next time! Sincerely, The Team at BMW of Owings Mills

July 04, 2025

Always the absolute best experience when i come for service. Rentals are always clean and available and the turnaround is amazing More

by dhenson00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Milea
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Jul 04, 2025 -

BMW of Owings Mills responded

Thank you for your review! We appreciate your feedback about your service experiences at BMW of Owings Mills. It’s great to hear that our rentals meet your expectations and that you find our turnaround time impressive. We look forward to serving you again soon. Sincerely, The Team at BMW of Owings Mills

July 04, 2025

Always good to see Mark when I pull into the dealership. Mark has worked with me for years now on routine servicing and knows me and my vehicles well. More

by rtrench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 04, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that Mark has provided you with such excellent service over the years at BMW of Owings Mills. It’s always great to have that personal touch when visiting our dealership. We look forward to seeing you again for your next service! Sincerely, The Team at BMW of Owings Mills

July 04, 2025

Always great timely service and great customer services. I’ve had a great experience every time More

by lizroutzahn
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Liz! We truly appreciate your kind words about the timely service and great customer service you've experienced at BMW of Owings Mills. It's always our aim to provide exceptional service, and we're thrilled to hear that you've had a positive experience each time. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

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