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BMW of Owings Mills - Service Center

Owings Mills, MD

4.7
119 Reviews
Call Service Center (410) 902-8700

119 Reviews of BMW of Owings Mills - Service Center

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April 16, 2025

Excellent service was provided and everything went easy and fast Smooth transaction. Will recommend to others. More

by sbernstein2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with us at BMW of Owings Mills. It's great to know that the transaction was smooth and efficient. We appreciate your recommendation and look forward to assisting you and your friends in the future! Sincerely, The Team at BMW of Owings Mills

April 15, 2025

Well, this particular time I did not get a car inspection. My fluids were low on certain things, and they were not topped off. This experience just wasn’t the normal experience that I’ve had in th More

by Sean Perryman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

BMW of Owings Mills responded

Thank you for your feedback, Sean. We appreciate you taking the time to share your experience with us. It's important for us to maintain high standards at BMW of Owings Mills, and we understand your concerns regarding the fluid levels and inspection. We strive to provide consistent service, and we encourage you to reach out to us directly to discuss this further. We value your input and hope to improve your experience in the future. Sincerely, The Team at BMW of Owings Mills

April 15, 2025

Great customer service/friendly fly and knowledgeable , ease of reservations, very clean facility, parts availability, More

by jennellst.john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

BMW of Owings Mills responded

Thank you so much for your wonderful review! We at BMW of Owings Mills appreciate your feedback about our friendly and knowledgeable team, as well as the ease of reservations and our clean facility. We strive to provide excellent service and are glad to hear you had a positive experience. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

April 15, 2025

Great service. On time. Did what they said they would do. No complaints at all. More

by pogocom
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bryanna
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Apr 16, 2025 -

BMW of Owings Mills responded

Thank you for the wonderful review! We're thrilled to hear that you received great service and that everything was done as promised. Your satisfaction is our top priority at BMW of Owings Mills. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

April 15, 2025

Excellent customer service and communication! Drop off, loaner process and pick up are friendly and smooth. More

by sjshanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna
Report | Print
Apr 16, 2025 -

BMW of Owings Mills responded

Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our customer service and communication at BMW of Owings Mills. It's great to know that the drop-off, loaner process, and pick-up were smooth and friendly. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

April 15, 2025

Very professional. Quick and courteous service. Would recommend BMW of owings Mills to anyone looking for excellent car service More

by MDORSEY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We truly appreciate your recommendation and are thrilled to hear that you experienced quick and courteous service at BMW of Owings Mills. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

April 13, 2025

I was greeted in a very friendly manner especially with it being my first visit. Also even though my invoice was a little higher than expected the job was done right and my car is running great now. And th More

by JAMIL05158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna
Report | Print
Apr 15, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a friendly experience during your first visit to BMW of Owings Mills and that your car is running great after the service. It's wonderful to know that our team was able to assist you with a discount as well. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

April 12, 2025

My sales lady was very attentive and made buying the car an easy experience She ordered me the car I wanted and left nothing out.. Very good. More

by drbhb
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Cushner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that our sales team made your car-buying experience smooth and attentive. At BMW of Owings Mills, we strive to ensure our customers find exactly what they're looking for. We appreciate your support and look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

April 09, 2025

Mark is a pleasure to deal with. He is very professional and accommodating.every time I am at the dealership. More

by liberman223
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that Mark has made your visits to BMW of Owings Mills such a positive experience. Our team is dedicated to providing professional and accommodating service, and it’s great to know we’re meeting your expectations. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

April 09, 2025

We always have superb experience. The staff at the dealership is most courteous, and our Service Adviser Mr. Mark Johnson is professional and attentive to our needs. We cannot be happ More

by PKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

BMW of Owings Mills responded

Thank you so much for your wonderful review! We're thrilled to hear that you always have a superb experience at BMW of Owings Mills. It's great to know that Mark Johnson and our team have been attentive to your needs and provided you with the professional service you deserve. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

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