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BMW of Owings Mills - Service Center

Owings Mills, MD

4.7
120 Reviews

120 Reviews of BMW of Owings Mills - Service Center

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September 15, 2022

This was my first visit. Very nice and professional. Easy check in. Comfy lodge area. More

by Pynky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom wolf
Sep 20, 2022 -

BMW of Owings Mills responded

Thank you!

July 18, 2022

Courteous and quick to respond to requests for service. Satisfied with the service provided to me More

by Weinstein.stanley128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
Jul 19, 2022 -

BMW of Owings Mills responded

We're appreciate that, thank you!

February 19, 2022

I had a water pump replacement here, and my lines were not bled properly. Instead of rectifying the water bubble, they punched a hole in the front of my coolant reservoir ...not ethical at the least, th More

by Mhill702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager at the time
Feb 21, 2022 -

BMW of Owings Mills responded

We are very sorry to hear about this. This information has been given to upper management to look into.

Feb 22, 2022 -

Mhill702 responded

Ok, have you hired a new service manager?

February 17, 2022

I have been going to BMW of Owings Mills for over 10 years, great service, Mark Johnson has been very nice to me all the years, he is one of the reasons I keep buying BMWs. Thanks Mark! More

by Brihane
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
Feb 21, 2022 -

BMW of Owings Mills responded

Thank you for your very kind feedback, we really appreciate it! If there is ever anything else that we can assist you with, please feel free to let us know. Thanks again!

February 15, 2022

Prompt, clear and easy to pay. Explained the current work needed and what future service will be. More

by robert.regino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wolfe
Feb 21, 2022 -

BMW of Owings Mills responded

Good to hear, thank you!

January 04, 2022

BMW of Owings Mills makes it so easy for car repairs. The staff is available immediately upon your arrival, a loaner car was no problem, and the quality of the work was outstanding. There is nothing more to More

by Chuckster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, I believe
Jan 17, 2022 -

BMW of Owings Mills responded

Thank you for taking the time to review your experience at our dealership. If there is ever anything else that we can assist you with, please feel free to let us know. Thanks again!

December 23, 2021

Responsive, courteousImpressed with staff.Took my Responsive, courteous Impressed with staff.Took my several calls promptly and productively. Thanks to Northwest BMW. More

by Carl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom, Tifiny
Jan 17, 2022 -

BMW of Owings Mills responded

We're so happy to hear that, Carl! Thank you

November 23, 2021

This dealership is great. Love the service I get there (Anishia rocks!). They explain everything in a way that makes sense and I enjoy getting to try newer models when I need a loaner. More

by TKR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anishia
Nov 26, 2021 -

BMW of Owings Mills responded

We're so happy to hear that, thank you!

November 22, 2021

The sales and service department is always friendly. They explained everything step by step ultimately giving me the best experience ever!! I will also be a returning customer for my automotive service More

by Phoebecor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric and Ieisha
Nov 22, 2021 -

BMW of Owings Mills responded

Thanks so much for your very kind feedback, we really appreciate it. If there is ever anything else that we can assist you with, pleas let us know. Thanks again!

October 30, 2021

The experience is always great at BMW of Owings Mills very prompt service Thanks again! More

by Cory1123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iyesha Jennings
Nov 09, 2021 -

BMW of Owings Mills responded

We're absolutely thrilled to hear that, Cory! Thank you and see you next time!

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