BMW of Peabody

I got fired as a customer from BMW Peabody for giving them a bad rating when BMW NA called me and I gave them a low CSI score. {I have the voicemail to prove it -- email me and I will send you the WAV fi them a bad rating when BMW NA called me and I gave them a low CSI score. {I have the voicemail to prove it -- email me and I will send you the WAV file - very poor form for them.}<br><br>My problem started when the service manager would not honor a 20% discount on parts -- that I earned by being a BMW CCA car club member. Just a real jerk with a big ego who needed to beat up a young (but self-made) customer.<br><br>Anyway, the dealer never made any attempt to keep me -- just a nast voice mail. I have had my BMW's serviced in San Francisco, Marin, Annapolis (MD), Charlottesville (VA), Dulles (VA) and never experienced such a pathetic treatment from a dealership. Beware! <br> More

I had worked out a good deal with the salesman on a new 330Ci. Plus, BMW was offering 1.9% financing.<br><br>Then, Rich McNeil takes over as the new sales manager. My salesman tells me the APR is 5%. I 330Ci. Plus, BMW was offering 1.9% financing.<br><br>Then, Rich McNeil takes over as the new sales manager. My salesman tells me the APR is 5%. I asked about the special financing rate. “There is none.” I said, “Oh, not even the one that all the other dealers are offering and that is listed on all the websites?” He says he’ll get back to me. He calls later and says that they can only offer me 2.9%, and that 1.9% is just their buy rate, and they have to make money on the financing. I said, "Well, other dealers are giving 1.9% financing." He doesn't know anything about that.<br><br>He told me the car was ready for delivery the next day. I said great, but since they’re trying to screw me on the APR, I need to secure financing from my credit union first, which may take a few days.<br><br>Then Sales Manager Rich McNeil calls me 5 minutes later. "Do you want this car or not? If not, we're going to sell the car this weekend. I NEED AN ANSWER RIGHT NOW." This, after I waited TWO MONTHS for the car to be custom built and shipped from Germany.<br><br>"You need an answer right now? Then no."<br><br>If sales is like that, the service department must be horrible.<br> More

once they done with sale of the car they have nothing to do with you. they didnt program anything on my car. when i requested they said will do on 1 st service. i have to get it done else where by paying an do with you. they didnt program anything on my car. when i requested they said will do on 1 st service. i have to get it done else where by paying another dealer. incorrect number of keys given. gotto call the bmw usa to push this guys to gimme the keys. More

Went in to buy a 330cic. Met with Rick. REcommended by a friend. Great person! No hassles. One great price. Helped me out on trade in. Will keep you posted on rest of buying process. a friend. Great person! No hassles. One great price. Helped me out on trade in. Will keep you posted on rest of buying process. More

BAD EXPERIENCE I dropped my $50K+ 2002 BMW M3 off to BMW BAD EXPERIENCE<br><br>I dropped my $50K+ 2002 BMW M3 off to BMW Peabody for a routine service. When I returned to pick up the car a few days later, it BAD EXPERIENCE<br><br>I dropped my $50K+ 2002 BMW M3 off to BMW Peabody for a routine service. When I returned to pick up the car a few days later, it had an extra 460 miles on the odometer. <br><br>I have to admit the service manager was responsive by returning my calls and they did not deny anything as well as they took corrective action by changing their policy how employees could get keys to the customer’s cars. However, they never caught the culprit and did not seem to go far enough in trying to find the person. Whoever did it still works there, and what is saying he won’t do it again? <br><br>It is a shame; they were a good dealership when it came to repair work. <br><br>Won’t ever return. Not sure I’m ever going to buy another BMW again either because I can’t find a good dealership in the Boston area.<br> More

No BS sales approach and a service department that cares about your car almost as much as you do. about your car almost as much as you do. More

This is by far the best dealership I have ever dealt with. Alex, especially is a great guy, easy to talk to, always nice, and treated a 16 year old kid with as much respect as a grown man. This is not with. Alex, especially is a great guy, easy to talk to, always nice, and treated a 16 year old kid with as much respect as a grown man. This is not to draw attention away from the service department where Rob Hannafin and Jeb Brackbill have helped me beyond their call of duty would require. I can not say anything more about this dealership, I have only had positive experiences and suggest it to anyone in search of a BMW. More

Lowest price in eastern half of MA. Very friendly. Got exactly what i wanted. Received delivery a week early. Alex is a great honest guy. Will go to peabody when i purchase an M3 in a couple of years, exactly what i wanted. Received delivery a week early. Alex is a great honest guy. Will go to peabody when i purchase an M3 in a couple of years, and i will refer anyone buying a BMW to Alex in Peabody.<br><br> More

John was very pleasant to deal with. No major problems. Actually took delivery in Spartanburg, but my trade in experience was excellent and getting the inspection sticker afterwards was a piece of cake. Actually took delivery in Spartanburg, but my trade in experience was excellent and getting the inspection sticker afterwards was a piece of cake. More