Reason for Visit: Sales (Used)
I recommend this dealer: Yes
My Review of Lexus of Watertown:
An absolutely disgusting experience with this dealership. It has been nearly 8 years since I bought a car but I tried to keep an open mind going into my purchase.
I approached them via the internet. To make a long story short, the internet sales person, Emma, asked me to come in for a second time to discuss pricing with Kip, the sales person. Emma had quoted me pricing over the phone that was very much in line with my price range. We actually spoke about a specific vehicle.
When I came back in that second time, I was introduce to Kip. When I mentioned that Emma told me that he would be "able to work with me", he said, "I don't know what Emma was talking about. I'll sell you the car for this ($5,000 more than Emma had quoted over the phone). Ofcourse, he couldn't look me in the eye as he perused other car listings, eventually presenting me with a super high mileage car "within my price range."
He did find it in his power to look me in the eye and say, "what makes you think you can get this car for what YOU say Emma quoted? I don't care what the economy is like."
I just walked out.
In the end, Emma did her job: get me back in there at all costs. Kip, unfortunately, couldn't close me.
Stay away from these guys. Even the lot (despite the Lexus name) feels like a shady used car dealership.
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