BMW of Reading

This is for the SERVICE DEPARTMENT. My 2018 BMW 750Ix (43k miles) was on limp-home mode, I took to the service department without digging into the codes myself. They diagnosed the f My 2018 BMW 750Ix (43k miles) was on limp-home mode, I took to the service department without digging into the codes myself. They diagnosed the following needed replacement: injectors #1 and #5 (quoted $3402), wastegate actuator #2 ($2055) and all spark plugs ($707). They bid all three jobs separately (which includes removing all covers, gaining access) when all three jobs were in the same region, for a cumulative MINIMUM price of $6164 plus taxes. Injector #5 was fine, didn't need replacement, only #1 did (obvious, as only plug #1 was fouled, all others were fine). Tech misdiagnosed #5 due to misfires, that were caused by the original coil packs needing replacement. I bought $1200 worth of parts, worked on car 12 hours, and it's now PERFECT. One of their techs could have done the job done in <8 hours, even taking their time and a long lunch break ($1200 labor). If they charged DOUBLE the price on parts from what I got, $2400, you'd STILL get a total bill of LESS than $4k. I can't address their sales team, but I can say with absolute certainty that their service department will happily rip your face off, without compunction. Better to use Dubbles or somebody else. These guys are disgusting. More

I’ve had 15 years dealing with this BMW Dealership, Kerri in the service department is a superstar! Always pleasant and helpful, never had any problem they couldn’t fix! in the service department is a superstar! Always pleasant and helpful, never had any problem they couldn’t fix! More

BUYER BEWARE/GO ELSEWHERE FOR SERVICE. I have owned multiple BMWs and the service department at Reading is the absolute worst. Took my 535D in for recall work (EGR Cooler) which they said was fine and multiple BMWs and the service department at Reading is the absolute worst. Took my 535D in for recall work (EGR Cooler) which they said was fine and the reason for a code my car was throwing was due to a bad sensor. They replace the sensor…doesn’t fix the issue. They decide to do the recall work…doesn’t fix the issue. I tell them I guarantee its the EGR valve which is under warranty and they wont replace it. They want to do a smoke test and replace a back pressure tube first….cause steps in a process. I explain that the EGR valve is under warranty and is most likely the issue. They wont repair so i tell them to give me my car back and i will take it to an Indy shop. Indy shop says…yup its the EGR valve. I paid 1K for work at BMW of Reading that didn’t need to be done and they refuse to reimburse the EGR valve repair costs or diagnostic fee. They reply…you should have let us replace all the parts in the steps until we got to the EGR valve. I will continue to purchase my cars and services from anywhere but this trash dealership. STAY AWAY More

I've had so many great experiences with Kerrie and the BMW of Reading team over the years. I'm finally taking time to put it in writing. She's so friendly and honest always going out of her way to make th BMW of Reading team over the years. I'm finally taking time to put it in writing. She's so friendly and honest always going out of her way to make the experience painless. You always feel welcome and appreciated. Customer service is not dead at BMW of Reading!! More

Outstanding customer service Bryan in the Parts Department at BMW of Reading was very professional and courteous during my telephone conversation with him on November 8, 2017. He Bryan in the Parts Department at BMW of Reading was very professional and courteous during my telephone conversation with him on November 8, 2017. He was very knowledge and patient while explaining about purchasing tires in regards to performance, types, ratings, etc. Bryan has excellent customer service/people skills. Without a doubt, he is an asset to the BMW of Reading Team! Mrs. Sandy C. More

Excellent Experience Service advisor Steve did a super job helping me recently. I had a stone in the break rotor of my 2011 M3. I showed up at the service desk with no a Service advisor Steve did a super job helping me recently. I had a stone in the break rotor of my 2011 M3. I showed up at the service desk with no appointment. Not only was Steve - and Derek - able to get my car into the shop immediately, they found a new 4 series loaner for me to drive for a few hours and returned my car washed and cleaned. Another super job!! Thanks guys. More

Excellent service and very friendly Steve, my Service advisor, is excellent. The people at the dealership are very friendly. I have bought two cars from them already in the past and wou Steve, my Service advisor, is excellent. The people at the dealership are very friendly. I have bought two cars from them already in the past and would strongly consider purchasing another one in the near future. More

Service is #1 The service department here will make your service experience the best you will encounter anywhere. From the initial appointment to greeting you upon The service department here will make your service experience the best you will encounter anywhere. From the initial appointment to greeting you upon arrival, calling you to inform you of any needs they find, to reviewing your invoice when you pick up your car there are no surprises and you are treated as the only customer they have at that time. Very professional and what all companies should strive for in customer service. More

Count me in! Please understand, I am not the type for writing reviews but only do so when completely compelled because of outstanding service or remarkably, offens Please understand, I am not the type for writing reviews but only do so when completely compelled because of outstanding service or remarkably, offensive behavior. This is the second time in a year that I am compelled to speak of BMW Reading because of outstanding service as they actually took personal concern for my well being. Do to the complex nature of my inquiry to them, I will not expound but I will say this, without any regard for themselves, their time or their monetary gain, they just stepped in to solve problems that I could not. Not only did they go the extra mile over a year after I encountered a problem, which by the way was not even their fault, but they did so with enthusiasm and initiative. In brief, if you are out looking for a dealership to be part of your team, stop looking and take the risk of connecting with this team. At the end of the day you wont only want them on your team, you'll actually want to be part of theirs! I have no idea where BMW of reading finds their people. I don't know if they just hire the most passionate people they can find or if working there turns them into those people, but the individuals who served me these two times over this past year have convinced me to not dare look elsewhere when buying again! Thanks guys! Super blessed by all of you! More

Saved the Day!! Driving around on a Saturday afternoon I stopped to grab a bite to eat. Openned the door to go into the restaurant and the door latch locked. I could Driving around on a Saturday afternoon I stopped to grab a bite to eat. Openned the door to go into the restaurant and the door latch locked. I could fix the issue, so I called BMW of Reading. The mechanics all left for the day so the rexeptionist directed me to a salesman named Chad. He helped me fix the issue in seconds. I appreciate his help, since I was out of town. More