BMW of San Rafael

Nothing but perfections Helpful from start to end. In and out as quick as possible. Would come here again for a BMW anytime. Gus was the one that helped me. And I appreciate Helpful from start to end. In and out as quick as possible. Would come here again for a BMW anytime. Gus was the one that helped me. And I appreciate him and his customer service. More

Beware If you want to come out feeling like absolute trash, this is your place! The term customer service seems to have a different definition there as I end If you want to come out feeling like absolute trash, this is your place! The term customer service seems to have a different definition there as I ended up in tears after a two minute conversation with Tim Price. His tone made me feel incredibly uncomfortable. In the end I told him I would like to get my service at another location and he replied with a classy “you should definitely do that.” I spoke with the manager and he helped me get a courtesy car so I could get out of the dealership ASAP. I did not know that I needed to specify that I had a check engine light in addition to general service being needed. I thought they were the same thing. Be sure to be as specific as possible when you go in or else you will need to make multiple trips which is extremely time consuming and they will blame you for it all. If you find yourself here, beware of the disparity in quality among the employees. I was not shown the consistent quality of service that I expect from a BMW service center which is disappointing to say the least. More

Jacqui is Absolutely AMAZING ! Get your BMW serviced here ! We met Jacqui through getting our BMW X5 serviced. Since working with her for over 2 years, she has proven herself to provide exceptional service in e We met Jacqui through getting our BMW X5 serviced. Since working with her for over 2 years, she has proven herself to provide exceptional service in every area ! She is clear, honest, reliable, personable with a strong attention to detail. This meant so much to us as we left the last BMW dealership in search of these qualities in the Service Dept. We chose BMW of San Rafael because of Jacqui. We highly recommend this dealership for Jacqui and it's service. More

top notch service manager Tom Smith has been my service advisor for more than a decade. He is the best in the business in every way - knowledgeable, attentive to detail, cordia Tom Smith has been my service advisor for more than a decade. He is the best in the business in every way - knowledgeable, attentive to detail, cordial, engaged, consistent. More

Fantastic Customer Service!! Gus and Mark did a phenomenal job of helping me get my new 2019 X3! They were very attentive to every need/request I had, and guided me through the pr Gus and Mark did a phenomenal job of helping me get my new 2019 X3! They were very attentive to every need/request I had, and guided me through the process so seamlessly. I highly recommed BMW of San Rafael!! Amazing customer service!!! Gus Melo was so easy to work with and made me feel at ease with everything! Rommel Flores also helped me with understanding everything about my new car. Everyone there is just so friendly and amazing! Thank you BMW of San Rafael! More

Five Stars for JJ and Rommel Flores It was fun and a pleasure to meet and interact with both JJ, the finance person and Rommel. They are professional and very personable individuals! F It was fun and a pleasure to meet and interact with both JJ, the finance person and Rommel. They are professional and very personable individuals! Five stars across the board!!! Linda Olson. More

Great Genius Bar! The helpful staff at the Genius Bar (especially Rommel!) has made our BMW buying experience super special. New cars and their technology present many The helpful staff at the Genius Bar (especially Rommel!) has made our BMW buying experience super special. New cars and their technology present many challenges but the assistance provided by these people make it so much easier to handle. An invaluable part of the BMW of San Rafael dealership! Many thanks for all of your help! More

Had a wonderful experience purchasing bmw I3 Bruce was fantastic as sales & Rommel walked me through operation of I3 I’m very happy with all departments that handled My purchase of bmw I Bruce was fantastic as sales & Rommel walked me through operation of I3 I’m very happy with all departments that handled My purchase of bmw I3 The way I was treated was exceptional Thanks to Bruce & Rommel Happy holidays Marc Basso More

Transparency & Patience My experience at BMW of San Rafael was an unexpected delight. I appreciate the team, especially Luis, working with me. I drove away very happy. My experience at BMW of San Rafael was an unexpected delight. I appreciate the team, especially Luis, working with me. I drove away very happy. More

Great Service Had a great experience with Luis. Very friendly, responsive and helped us get the car we wanted. He was was able to bring it up from monterey quickly Had a great experience with Luis. Very friendly, responsive and helped us get the car we wanted. He was was able to bring it up from monterey quickly for us! More