Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

BMW of San Rafael - Service Center

San Rafael, CA

4.8
85 Reviews
Call Service Center (415) 482-2000

85 Reviews of BMW of San Rafael - Service Center

Sort by
January 27, 2024

Advisors like Time Price are the best… thorough, clear and engaged. Level of communication is perfect More

by Shelley.yim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Report | Print
Jan 28, 2024 -

BMW of San Rafael responded

Shelley, we're delighted to know that Tim Price and our team at BMW of San Rafael provided you with excellent service. We strive for clear communication and engagement with all our customers. Thanks for your review!

January 24, 2024

Tom was wonderful and was able to promptly get me an appointment to being in my car. More

by MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Report | Print
Jan 24, 2024 -

BMW of San Rafael responded

We are glad to hear that Tom provided prompt service. Thank you for choosing BMW of San Rafael!

December 06, 2023

Service was timely and expertly done a a a a a a a a a More

by robertc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Report | Print
Dec 06, 2023 -

BMW of San Rafael responded

Thank you for choosing BMW of San Rafael, Robert. We appreciate your support!

November 28, 2023

Excellent service. Outstanding and highly professional performance of Tom Smith. Service was done in exceptional timely fashion. More

by alexlako
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Report | Print
Nov 28, 2023 -

BMW of San Rafael responded

Alex, we're glad to know you had an excellent experience with Tom here at BMW of San Rafael. We appreciate your kind words about our service and professionalism!

November 11, 2023

Friendly and hassle free experience. My over all feeling is that they operate with a very “customer first” attitude. More

by R.W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Report | Print
Nov 13, 2023 -

BMW of San Rafael responded

We're glad to know you had a friendly and hassle-free experience at BMW of San Rafael. We always aim for a "customer first" approach, so it's great to see that reflected in your visit!

October 25, 2023

Quick, efficient work. Tim provided necessary info so I could make decisions on what work to do. More

by ONova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Report | Print
Oct 25, 2023 -

BMW of San Rafael responded

Thank you for reviewing Tim and BMW of San Rafael! We appreciate your feedback and hope to see you again down the road!

October 19, 2023

We have been at this BMW dealer location for many years. Tim has been the service manager for both our cars from the beginning. He and his team have provided great service. More

by zuljak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Report | Print
Oct 19, 2023 -

BMW of San Rafael responded

Zuljak, it's great to know that Tim and our team at BMW of San Rafael have consistently provided you with excellent service over the years. Thanks for sticking with us!

October 12, 2023

Honest dialogue from service advisor. Cool video provided by service technician. Clean waiting area and restrooms. Cordial staff. More

by delcarlojp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Report | Print
Oct 12, 2023 -

BMW of San Rafael responded

We're glad to know you had a positive experience at BMW of San Rafael! It's great that our service advisor and technician were able to provide the transparency we strive for. Thanks for noticing our clean facilities too, we appreciate your feedback!

October 07, 2023

Service technician kept me informed & work completed timely. Video inspection that was provided very helpful More

by bwlee1450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t deal with sakes
Report | Print
Oct 09, 2023 -

BMW of San Rafael responded

We're glad to know you found the video inspection helpful and appreciated our timely service at BMW of San Rafael. Thanks for sharing your experience with us!

September 30, 2023

Excellent service with fantastic diagnostics and even had a loaner car in case it needed to stay more than the day. The service rep was knowledgeable and extremely helpful More

by Doc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Sep 30, 2023 -

Doc responded

Great job guys. See you in 10,000 miles

Oct 02, 2023 -

BMW of San Rafael responded

Thanks, Doc, for leaving BMW of San Rafael a five-star review! We are thrilled that our team was helpful. See you in 10,000 miles!

1
...
4
5
6
...
9