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85 Reviews of BMW of San Rafael - Service Center
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September 28, 2023
Tom Smith serviced my car and it needed a repair under inspection He took care of it under warranty free of charge and provided me a loaner car while they did the necessary repairs inspection He took care of it under warranty free of charge and provided me a loaner car while they did the necessary repairs More
by RobBMW
Employees Worked With
Tom Smith
September 13, 2023
The service department is grossly incompetent! I scheduled routine service and asked them to call with estimate. Never got the call. Later same day they texted to say they would need the car ov I scheduled routine service and asked them to call with estimate. Never got the call. Later same day they texted to say they would need the car overnight for further diagnostics. They hadn't yet touched it! Lying simply won't cut it anywhere. I was out of pocket for transportation all day and will not tolerate xx More
by okdane
Employees Worked With
Tom Smith gets a zero rating.. as in NO STARS
September 02, 2023
Jacqui McCargar, San Rafael BMW, handled our insurance claim quickly, efficiently and very professionally. We would not hesitate to refer her to others. claim quickly, efficiently and very professionally. We would not hesitate to refer her to others. More
by Nnaltman
Employees Worked With
Jacqui McCargar
September 01, 2023
My visit to the BMW of San Rafeal service center was a highly positive and pleasant one. The fact that I ditched my awful local Hansel BMW dealership in my town and instead drove 40 miles to San Rafael BM highly positive and pleasant one. The fact that I ditched my awful local Hansel BMW dealership in my town and instead drove 40 miles to San Rafael BMW service center (already known for their great customer) speaks volumes! The whole staff at BMW San Rafael are truly exceptional! They are so respectful, responsive and professional in every way. My service advisor Mark made sure all my concerns were addressed and even arranged for me to speak with the shop supervisor about a specific technical issue. Their commitment to providing exceptional customer service truly shines and is unmatched in this region! For this reason, BMW of San Rafael has earned my trust and any future business in both sales and service departments. Keep up the great work folks! More
by Dee1999
Employees Worked With
Mark Winkler
August 22, 2023
Great service from the team. They resolved the problem with my vehicle quickly and I got it back the same day. They also checked tire pressure, fluids, breaks while it was there, They resolved the problem with my vehicle quickly and I got it back the same day. They also checked tire pressure, fluids, breaks while it was there, and returned the vehicle to me with a great wash and interior cleaning. More
by Adrien
Employees Worked With
Jacqi in sevice
May 05, 2023
My BMW was still under warranty and free service. The mileage was low for the age because during covid I didn't drive much. When you take your car in you don't really get to talk to a service advis The mileage was low for the age because during covid I didn't drive much. When you take your car in you don't really get to talk to a service advisor. you leave your car and then the service advisor calls you later. When the advisor called he recommended that I have the head removed so they could blast out accumulated carbon, because I must have been putting around town and have carbon build up. Ahh, low mileage but I don't putt around town, with a Dinan tune to give me extra hp. I was pressured for this extra work but finally convinced the service writer I didn't want the service. Oh yeah, the cost was $2500 or so. Never going back to the dealer and my next BMW purchase won't be from this dealer network. They own the closest 3 dealer to me but no way am I rewarding this type of horrible service. More
by jackescape
Employees Worked With
don't remember
