BMW of Springfield - New Jersey

Too bad I can't rate them below a 1. Charles has no clue what he is doing. I have caught him in numerous lies. Then they try to make it seem like they are doing you a favor. They tried to charge me twice what he is doing. I have caught him in numerous lies. Then they try to make it seem like they are doing you a favor. They tried to charge me twice on my insurance deductible. They ripped me off on the original repair which was my engine being replaced and then charged my insuranced company again for the repairs which should have been covered the first time. Yes my car has been there twice for the same problem which is why they tried to charge me my deducible twice. Car has been there for over 2 months. Lots of disgruntled customers in the lobby. I heard one customer complaining about his 745 brakes squeaking although he brought in his car more than 5 times. Their answer was since the customer only commutes to work less than 2 miles that the brakes never get a chance to warm up which causes squeaking. I can't believe that a 75,000 car was designed to squeak if driven less than 2 miles a day. DO NOT GO THERE. I don't care how far difeo bmw is, I'm going back.<br>I spoke with Carlos the service manager there this morning who wiped away the rest of the charges. He was pleasant to deal with who first listened to everything and then decided to resolve everything. I was happy about that but still leaves me a bad taste in my mouth with the first experience. I was only transferred to Carlos after I told them that I need all the facts to report them to the attorney general's office where I planned on making a complaint with consumer affairs More

After servicing my car at Bramman BMW in Palm beach, then at Life quality in Brooklyn and then Open road bmw in NJ , JMK by FAR is the best service I have ever recieved. <br><br>The second SA bearing action at Life quality in Brooklyn and then Open road bmw in NJ , JMK by FAR is the best service I have ever recieved. <br><br>The second SA bearing action on my 2002 M3 went smooth as silk. The tech was nice enough to tell me that the last dealer who installed the first bearings did a butcher job. They installed the bearings the second time correctly and the car drives perfectly. More

I have purchased over 10 new cars at all different dealerships. The last cars I have purchased have been at JMK BMW. This is where I will purchase all future cars as well. This is my last stop. JM dealerships. The last cars I have purchased have been at JMK BMW. This is where I will purchase all future cars as well. This is my last stop. JMK BMW offers unprecedent service. They are honest, friendly, and caring. They offer prompt service whether it be servicing a vehicle or selling a vehicle. There is no red tape when purchasing a vehicle and they do all they can for you so you get what you need. At JMK BMW, you get what you want, when you want it. It is a very professional dealership making it a very comfortable experience. Outstanding! More

Although we have not taken delivery yet, our experience has been very positive. Both Steve, the sales person and his manager Michael in the Certified Pre-owned showroom made our shopping exoerience pleas has been very positive. Both Steve, the sales person and his manager Michael in the Certified Pre-owned showroom made our shopping exoerience pleasant and stress free. There was no of the "good salesman/ bad salesman" haggling. We had a fair price in our minds, were given a price by Steve and were able to agree on the final purchase price immediately. Having been to several BMW dealers all around New Jersey, in search of the perfect vehicle, we have had a lot of experience with the competition. JMK is head and shoulders above the rest, from the comfortable atmoshpere upon entering the showroom, right through the closing of the deal. I would recommend JMK BMW to anyone and continue to use JMK's services for all future BMW purchases. More

2/12/04 had inspection I done,skip in cd changer taken care of and made a appointment to have the crack in the leather on the bolster in the drivers seat repaired.When I got my car back the engine compart care of and made a appointment to have the crack in the leather on the bolster in the drivers seat repaired.When I got my car back the engine compartment was so clean when they got through with the service work I thought I had a new car again.JMK is still number 1<br> vern<br> More

All employess always very freindly and eager to make you happy. Always patient and answer all your questions. They also let you talk directly with the tech and test drive with a tech if you need to. They happy. Always patient and answer all your questions. They also let you talk directly with the tech and test drive with a tech if you need to. They never say "no." They do whatever it takes to make you happy. On my third BMW and have a fourth on order. Best Service of any dealer for any make I've been to. More

Never had one problem with JMK as far as service work or the way they treat you.<br> vern<br>I took my car in to have the 6disc change replaced and check the brakes.Everthing went just fine.JMK is #1 the way they treat you.<br> vern<br>I took my car in to have the 6disc change replaced and check the brakes.Everthing went just fine.JMK is #1<br> vern<br>Had my brake fluid changed ,brakes checked,(ok),new windshield wipersand drivers side door handel adjusted.In and out in 1hour.Again every thing went just fine.JMK is still #1<br> vern More