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BMW of Tigard
Tigard, OR
1,259 Reviews
BMW of Tigard is now open in our brand new state-of-the-art facility just across Highway 217 from Washington Square Mall. Offering hundreds of vehicles on display under cover and exceptional new amenities.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,259 reviews
August 21, 2025
Don't buy from Tigard BMW! !! When you are thinking that ALL BMW dealers are honest and respectable, you are incorrect. The salesman, I have learned here and as well as in Sal !! When you are thinking that ALL BMW dealers are honest and respectable, you are incorrect. The salesman, I have learned here and as well as in Salem they are honest but also know their boundaries when it comes to information. Which puts them in an honest conversation with you. The management team on the other hand here at Tigard are not to be trusted. In purchasing a used 2024 with 34,000 miles X5, come to find out was not road safe and they had mentioned they had fixed a message that came up while test driving the car stating the seatbelts and airbags were not function and to go straight to a BMW dealer. We told them that had to be fixed before we would buy that. After getting the car home unfortunately after driving my car for 10 min, I was hit by someone and the accident bent the tie rod and some other damage. It went straight to a local body shop for repair. I got a phone call from the shop telling me the front and back sensors were not working. There is 5 total in the front and 2 in the back. Oh, my goodness, our car was not road safe, if I had not been in my accident we would have never found this out. The accident did not have any effect on touching the sensors. In calling Tigard and getting to talk to Willie Higgins, Sales Manager, I think that is his title, refused to address this. My body shop called the GM, which finally Mr. Higgins returned the call to my body shop and they agreed to send new sensors to them for them to install. It was not as easy as I am making this, we had to go back and forth with Mr. Higgins, he wanted the car brought up to their dealership for repair but the car was not calibrated and again not road safe, it would have to be trailered up to them. Which is about 45 min away, which at who's cost. The car was in the shop for three weeks and we get our car back. My husband was scheduled for surgery up in Portland, about an hour away, and that seatbelt message came back again. I called BMW, Salem, and asked if my car was safe and they told me probably not, WHAT! Now what do I do? We did not have time to deal with this and had to drive the car to Portland. They brag, all BMW dealerships, how they service and do a maintenance on all cars that come in, used, before sold. While my car from Tigard was in Salem for the seatbelt issue, I asked them to please change the oil, due to I did not trust Tigard to have changed it. The service tech found a Napa oil filter was used not a BMW oil filter. Since the oil was at 97% for showing the fill or condition, I am not sure how that reading is figured, they could have added oil for all I know. With the car there for the oil they had to figure out the message that showed up for the seatbelt issue, it turned out to be more than just a simple fix, the module needed to be replaced which would have cost us $3000. Tigard refused to pay for the fix or the oil change. When service rep asked Tigard how they fixed the message that they saw while it was there just stated it was a connection, but no mention as where or how to help them find what they had done, big RED FLAG here. They also could not find any documents as to if they had replaced the oil either, big RED FLAG! We lost $12,000 in our trade in but to stop this with whatever may show up next, we bought a brand new X5 from Salem. The sales manager helped us get out from the car which will be sent to auction. He did not have to take a loss with buying us out of our car. Great respect for James and their team. The best service department I have worked with yet, honest and trustworthy. More
by schniderfarms
Employees Worked With
July 23, 2025
Matthew was helpful and patient with going over the car details and purchase. Thank you! details and purchase. Thank you! More
by mantravadiaishwarya
June 05, 2025
Terrible experience with this dealership on a used vehicle . First they refused to remove the 20 dollar tracking device that they charge 695 dollars for claiming it takes 1/2 a day to remove. Then the vehicle . First they refused to remove the 20 dollar tracking device that they charge 695 dollars for claiming it takes 1/2 a day to remove. Then they offered to remove it but told me they just meant removing the charge but leaving the device in the car even though I wasn’t financing. Later I was told it takes about a half hour to remove the tracker by another salesperson. Then after agreeing to an “out the door” price and removing the tracker in a text I drove a hour to the dealership for a bait and switch where they tried to add over 600 dollars to the price after lecturing me about my impatience. I was never assigned someone to work with and instead have been dealing with 3 separate people who seem to be entirely unable to communicate with each other. Don’t waste you time with these incompetent fraudsters. More
by katzander
April 01, 2025
I recently had the pleasure of working with Joseph Taft at BMW of Tigard, and I can confidently say he delivered a master class in customer service. From the moment I arrived, Joseph made me feel completel at BMW of Tigard, and I can confidently say he delivered a master class in customer service. From the moment I arrived, Joseph made me feel completely comfortable—never rushed or pressured—and took the time to thoroughly answer all of my questions and concerns. What stood out the most was Joseph’s deep knowledge across the different BMW models I was considering. He clearly knows these cars inside and out, and his insights helped guide me to the perfect choice. Thanks to his patience, expertise, and professionalism, the entire buying experience was smooth, enjoyable, and stress-free. This was my third BMW purchase from BMW of Tigard, and it was by far the best experience yet—largely because of Joseph. If you’re in the market for a BMW, I highly recommend asking for Joseph Taft. He’s outstanding at what he does and a true asset to the dealership. More
by MattP
January 23, 2025
Everything went smoothly; my service advisor, Allen, was great. I booked the appointment online, which was great. The only thing I didn't know was a time estimate on how long it would take (should I wait great. I booked the appointment online, which was great. The only thing I didn't know was a time estimate on how long it would take (should I wait, should I ask for a loaner, do I need a ride?), but otherwise, it was a super smooth experience. More
by AP517
Employees Worked With
January 02, 2025
Excellent showrooms with white gloves delivery service, Willie Higgins and his assistance, Joseph Taft provided the best customer services. Willie Higgins and his assistance, Joseph Taft provided the best customer services. More
by Kate
January 02, 2025
Everything was beyond your "typical" car buying experience. From the greeting, to the test drive, to the sales process to signing the paperwork with the Finance Manager. Everything at BMW of Tigard experience. From the greeting, to the test drive, to the sales process to signing the paperwork with the Finance Manager. Everything at BMW of Tigard was stellar! Major kudos to Abdul, Dalal and Willie for making this an outstanding experience for myself, my spouse and kiddo! More
by HaynProdigy808
December 01, 2024
Great overall experience in the service drive Every way it should be in the service drive. it should be in the service drive. More
by g.noack
Employees Worked With
November 24, 2024
Everyone was so nice and check in was fast. Waiting area was very comfortable. Over all A+ rating. Waiting area was very comfortable. Over all A+ rating. More
by cindy.jeepers
Employees Worked With
November 19, 2024
Priscilla has been my Service Advisor in the past. She continues to provide the best customer service. I'm always well taken care of, she explains all work to be done and answers all questions thoro She continues to provide the best customer service. I'm always well taken care of, she explains all work to be done and answers all questions thoroughly. She is extremely pleasant and easy to work with. Please don't ever let her go! More
by COO
Employees Worked With
