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BMW of Topeka
Topeka, KS
205 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 205 reviews
March 31, 2021
If I could give you NO STARS I would! This was the WORST EVER!!!! I legit will never bring my car back to Topeka BMW for service EVER again!!! What a xxxx show! I brought my car in cause the "Low oil pre EVER!!!! I legit will never bring my car back to Topeka BMW for service EVER again!!! What a xxxx show! I brought my car in cause the "Low oil pressure" light came on, I sat in the waiting room for 4 hours!!!! And then they came out and told me they would need to keep my car, and that I would have to go pay for a rental because they did not have any loaners for me to drive while they had my car! WHAT?!?!?! I had to put in a complaint/review on their Facebook Page in order to get a loaner--come to find out they have 2 separate accounts with rental services here in town for when they dont have loaners available but NO ONE there knew this information! So a week later I get a call and they tell me that they reset the computer so that the code isnt popping up anymore, but they wanted to order a "tool" to use on my car to make sure it was truly fixed, and then gave me the option of taking my car back until that tool came in- I was surprised that they would want to give me my car back not knowing if the issue was really fixed..So I told them I didnt want my car back till they knew for sure the issue was fixed. He said ok. A week later they call me and tell me my car is ready!!! I go pick it up and I dont even get 1 mile down the road and the "Low Oil Pressure" light comes on AGAIN!!!! So I immediately turn around and take my car back. They put me in another loaner. A week later I call to get the status of my vehicle and Kevin (the same guy I talked to before about the "tool") tells me---get this--- that he wanted to or a "tool" to make sure that the car was fixed!!!!!!!! Are you kidding me??? I was so upset that I went straight to the dealership to talk to Kevin face to face. Turns out he never ordered this "tool" that we had spoken about on the phone 2 weeks prior, and they gave me back my car knowing that!! I was told they would order this tool make sure my car was fixed and then I would get my car back. THEY NEVER DID THAT!! They replaced a sensor and gave me back my car. Soooo, now they still have my car, ordered this "tool" and learned that they would need to replace the Oil Pump. Fine. Right? So now the dealership has had my car for an entire month- yes 30 days!!!!!!! (Unreal). I call to get an update and Melissa tells me "Its probably going to be another 2 weeks before you get your car back because replacing the oil pump is a long and EXSPENSIVE job. EXCUSE ME?????? This is ALL WARRENTY WORK, what on earth does PRICE have to do with anything????????? Why would she even say that to me? So I called their Manager Robert Hellwig (whom I had communicated with several times- and he is a very nice/funny guy) he called them and seemed pretty upset for what she had told me. He called me back and said that I would have my car back by Thursday (This was a Monday). Ok.... Tuesday afternoon, Robert calls me back and says "Good News!! You will have your car tomorrow!" I was super super excited!! Wednesday (Now they have had my car for a month and 1 week), I waited ALL DAY for a call to go pick up my car and no one ever called. I called Robert Thursday afternoon. He asked how things were and I said they would be better if I had my xxxx car back. He said "What? You still dont have your car?" He calls the dealership and then calls me back and says that I should have my car by 3pm that day! Also tells me that when I go there he wants me to talk to Kevin only, not Melissa! Ok fine.. Whatever. I get there and Kevin says he doesnt know why Robert told me to talk to him...he was in the middle of a conference call and had no idea what was going on with my car...or what I needed to do to pick it up , so I ended up going through Melissa and she got my into my car. The inside of my car was filthy!!!! Black smudges all over my white leather seat. Took my husband 2 hours to clean! Car is working fine but good god the entire experience was just horrible. And all they did to make it up to me was pay for 1/2 of a tire that needed to be replaced. I mean I mad 2 full payments on that car and didnt even get to drive it. I WILL NEVER TAKE MY CAR TO BMW OF TOPEKA and I DO NOT RECOMEND ANYONE ELSE TO! PS: They keep wanting me to change my review on FB from when they made me wait in the waiting room for 4 hours and tried to get me to pay for a rental! Not Happening. More
by Krystle_Simpson
Employees Worked With
Melissa,Kevin Cole, Robert Hellwig
March 13, 2021
Great Service all around. Melissa always make sure I’m taken cate of. Will definitely recommend to anyone who want a quay service. Just make sure you get with Melissa and you’ll be in good hands. . taken cate of. Will definitely recommend to anyone who want a quay service. Just make sure you get with Melissa and you’ll be in good hands. . More
by Sgtp01
Employees Worked With
Melissa
March 13, 2021
Great service every time, Melissa always makes sure I’m taking care of. Hands down the best location for any service on Bmw. Just get with Melissa and you’ll be all set. taking care of. Hands down the best location for any service on Bmw. Just get with Melissa and you’ll be all set. More
by Sgtp01
Employees Worked With
Melissa
February 27, 2021
Without a doubt, the BEST experience I have ever had purchasing a new vehicle. Ted Lindner was knowledgeable and a pro at making this a win/win. No hassles or games! purchasing a new vehicle. Ted Lindner was knowledgeable and a pro at making this a win/win. No hassles or games! More
by brianbugara
Employees Worked With
Ted Lindner
January 02, 2021
Thanks to Bryan & Ben who have helped me to acquire my 2021 4 Series. The two generous and professional gentlemen has helped me significantly in making my decision. I was very surprise on the great qualit 2021 4 Series. The two generous and professional gentlemen has helped me significantly in making my decision. I was very surprise on the great quality I was served by from a dealer that is 50 plus miles apart. The entire process was smooth and TRANSPARENT! I would highly recommend this place for anyone who is looking for a BMW. More
by yt
Employees Worked With
Bryan, Ben
December 17, 2020
Excellent purchase procedure with Bronson. The transaction was very simple. The dealership made sure I understood what I was buying and the pickup/delivery process was perfect. transaction was very simple. The dealership made sure I understood what I was buying and the pickup/delivery process was perfect. More
by meyeralan55
Employees Worked With
Bronson
November 22, 2020
Douglas Sutton was very informative when we were reviewing my 80k service, which was more than just an oil change. They completed work by the time they predicted and my Passat came out running smooo reviewing my 80k service, which was more than just an oil change. They completed work by the time they predicted and my Passat came out running smoooth! More
by terencedeese
Employees Worked With
Douglas Sutton
November 18, 2020
I live in Las vegas and just bought a BMW X7 M50I from this dealership. All because of Bronson Campbell, Sales advisor who answered the phone. I just called to enquire on the price and the we got the deal this dealership. All because of Bronson Campbell, Sales advisor who answered the phone. I just called to enquire on the price and the we got the deal done in no time. Super friendly compared to where I live. Excellent service and communication. Sales Mgr Brian and Tim are excellent to work with. Very pleased with overall transaction compared to other dealers in California and Vegas. Highly recommend. I really didn't mind paying extra for shipping because of the service I received. More
by kanchy Govind
Employees Worked With
BRONSON CAMPBELL
November 12, 2020
Arranged for 2d annual service for my X3 M40i through the internet. Appointment scheduling was flawless, and marked by two confirmation emails from human beings. Good job! Maintenance was performed to sta internet. Appointment scheduling was flawless, and marked by two confirmation emails from human beings. Good job! Maintenance was performed to standard, but not to time. Was told the service would take 2 hours, so I elected to stay, since my home is one hour one way from the dealerships. After waiting for 3 hours, approaching 3 and 1/2, I went in search of the service writer who took my service write-up. She had l eft for the day! Not sure what arrangements she had made to replace her when a customer was waiting for his car, but whatever she tried to do it did not work. Somewhat bemused when I noticed service personnel were leaving, lights were being turned off, and I was still cooling my heels in the waiting in room. I walked into the other service writers cubicle (the VW writer?) and he took care of me with some rapidity, but with not much of an apology, or any reasons for me wasting my time. More
by Pete from Lansing KS
Employees Worked With
Service writers for BMW and VW
