BMW of Topeka

EXCELLENT SERVICE OF BMW-VW OF TOPEKA I purchased my vehicle in KC but live in Topeka. Instead of driving over an hour to KC, I decided to try the dealership in Topeka. I've been there twi I purchased my vehicle in KC but live in Topeka. Instead of driving over an hour to KC, I decided to try the dealership in Topeka. I've been there twice and they did a really good job on my car. Melissa Reno is the best service advisor that I have ever met. SHE'S THE BEST. She's very polite, intelligent, knows her job really well and gets things done. More

Love VW Topeka. I called to see if they could squeeze me in before a last minute trip for an oil change and just general inspection. They had told me they were fully booked but may be able to get me in the in before a last minute trip for an oil change and just general inspection. They had told me they were fully booked but may be able to get me in the day before we left. While I was there I told them that I thought that the rear brakes may need to be check. The service writer was great and talked with me about my Jetta etc. It was nice having someone who seemed genuinely interested in cars help me. Ended up needing pads and rotors on the rear. They were a able to get that done too while in there. Price was VERY reasonable seeing as I didn’t have to do it myself. Love coming to them and will continue to. More

Check Engine light The only thing I would say about the overall experience that was not completely satisfactory was the time it took to get my vehicle scheduled for serv The only thing I would say about the overall experience that was not completely satisfactory was the time it took to get my vehicle scheduled for service. They are extremely busy but they take good care of their customers and I totally recommend them. More

Great service as always Melissa take care of me always. No matter when I called she’s always ready to help me. Thanks once again No matter when I called she’s always ready to help me. Thanks once again More

Great service team! The check engine light had come on over the weekend in our 16 328i and they were able to get it right in Monday morning and had diagnosed the error co The check engine light had come on over the weekend in our 16 328i and they were able to get it right in Monday morning and had diagnosed the error code and tested the components and had the car all cleaned up and back to me by 11 am with a comprehensive explanation of the error code and what steps they completed and how it all tested normal and they have recorded this incident so that should any of the affected components ever fail for as long as I own the car, it's a covered expense. The car had been washed and vacuumed and looked great too. This BMW dealership has always taken good care of me and my car and I couldn't be more pleased with my decision to give them our business. More

Never get updates even when I call, took 3 weeks to get vehicle diagnosed. Couldn’t even tell me cost it would take to fix it. I notified BMW days before that I would pick up my vehicle and when I came to vehicle diagnosed. Couldn’t even tell me cost it would take to fix it. I notified BMW days before that I would pick up my vehicle and when I came to get it, it wasn’t put together. They just put the parts in my backseat and now my car smells like engine oil. I’ll just get it repaired somewhere else. More

Communication needs some serious help. We wait for hours/ sometime days for updates. Just very disappointed in the follow up with service and adm response. sometime days for updates. Just very disappointed in the follow up with service and adm response. More

Very unpleasant experience after purchasing a car!I was Very unpleasant experience after purchasing a car! I was very disappointed to know that the exceptional customer service stopped after they received Very unpleasant experience after purchasing a car! I was very disappointed to know that the exceptional customer service stopped after they received my check for my used vehicle purchase. Management team was very uncaring about my satisfaction and the promised that were offered when the car was purchased. No integrity as a company More

This place is truly exceptional, everyone is extremely friendly creating a positive atmosphere. Also extremely knowledgeable in what they do, and helpful. I would highly recommend this place for service. friendly creating a positive atmosphere. Also extremely knowledgeable in what they do, and helpful. I would highly recommend this place for service. More

Unbeatable Service My family has purchased five cars from this dealership, and we have had an awesome experience each and every time. Bronson is absolutely wonderful to My family has purchased five cars from this dealership, and we have had an awesome experience each and every time. Bronson is absolutely wonderful to work with, and I would recommend these guys to anyone who is wanting a seamless, stress free transaction and a fantastic car. We will never go anywhere else :) More