BMW of Topeka

80,000 mile checkup plus more!!! My VW/BME dealership in Topeka, KS is the best! They always give me a ride to work. They have always done the best work ever in a day's time. The c My VW/BME dealership in Topeka, KS is the best! They always give me a ride to work. They have always done the best work ever in a day's time. The clean my car every time, inside and out! Love these people! More

Totally Forgotten I went in for a recall repair and was given no information on the repair or the time to repair it not even a phone call. When I made the call to them, I went in for a recall repair and was given no information on the repair or the time to repair it not even a phone call. When I made the call to them, couldn't reach my service rep, had to wait for a return call. When she returned my call nothing, no apology nothing, just said my vehicle was ready. when I got there she was again busy and handed me over to another rep. who simply had me sing the vehicle out and walked me to the vehicle and that was it. The paper was full of "stuff' not sure if this is work that was done or needed to be done. They removed my oil change sticker so I am not sure if I am overdue or not. And now they ask for a "rating"? POOR service and maybe because I don't bring my 2013 BMW X5 to them all the time I'm not as important as the regulars, very disappointed. More

Multiple repairs made in one visit to my satisfaction. I brought my vehicle in to have new tires mounted and aligned. I also needed to have some brake work done including resurfacing my rotors. All work wa I brought my vehicle in to have new tires mounted and aligned. I also needed to have some brake work done including resurfacing my rotors. All work was completed in satisfactory time. More

Work on telephone communication! They do a good job, but they really need to work on telephone wait times. Regularly wait on hold for at least 10 minutes when trying to get to the se They do a good job, but they really need to work on telephone wait times. Regularly wait on hold for at least 10 minutes when trying to get to the service department. Perhaps they should hire a younger, less expensive employee to help keep the phones under control. More

Very expensive I took my 2018 BMW 430i here for an oil change service. I typically do not use dealer shops as they tend to be higher priced. I knew going here I wa I took my 2018 BMW 430i here for an oil change service. I typically do not use dealer shops as they tend to be higher priced. I knew going here I was going to pay a little more but felt it was worth it to have my BMW serviced properly. First, they said the air filter and cabin air filter needed to be changed as well as the brake fluid. I declined due to the cost each air filter installed was over $100! I priced original BWW filters from online sites and found them much cheaper and installation is not difficult. I felt $50 in labor to change an air filter that is a 5 min job is excessive. After waiting an hour for the oil change, (which I had an appt. for) I was told that I was almost due for a spark plug change. The quote was $40 per plug and over $300 in labor for this. Once home I looked into plugs and found that the original Eq plugs can be purchased for $10 each and the install is not difficult. I will take care of that myself as well. Then once I was driving away I noticed they did not reset the service light which they charged me $20 to hook up to the machine to do. BTW I reset that myself with no machine! Bottom line is the service they did was mostly done, and I expected to pay a little more to have done there, but after this visit I will choose to have non-warranty service done elsewhere, as they are not slightly higher they are much higher for basic services that can be completed elsewhere just as well for less money. More

Great service! This was my first service since I bought my BMW and I didn't really know where to go and what I needed to do, but the service people made it all very This was my first service since I bought my BMW and I didn't really know where to go and what I needed to do, but the service people made it all very easy for me. I appreciated their kindness and how helpful they were. Very easy to work with, thanks. More

Awesome team One of the most courteous and professional group of people I have dealt with in the business. They showed patience. They listened and they made sure I One of the most courteous and professional group of people I have dealt with in the business. They showed patience. They listened and they made sure I was satisfied when all was done. Thumbs up! More

Better experience First went to dealership when it opened and was talked down to so badly swore I would never go back. We wanted a BMW so tried again and Ted and Paul First went to dealership when it opened and was talked down to so badly swore I would never go back. We wanted a BMW so tried again and Ted and Paul made it a pleasure to trade. Thank you gentlemen! Craig A More

Amazing people!!! I had the pleasure of working with Mr. Austin Marshall. From start to finish he was able to answer all my questions and went the extra mile to save me I had the pleasure of working with Mr. Austin Marshall. From start to finish he was able to answer all my questions and went the extra mile to save me even more! Looking for new or used?? Give these guys a shot and ask for Austin!! More

Flawless service to our BMW I was greeted by everyone I saw. Very smooth and quick service and job at a reasonable price. They keep my wife's Z4 running like a top! Thank you! I was greeted by everyone I saw. Very smooth and quick service and job at a reasonable price. They keep my wife's Z4 running like a top! Thank you! More