BMW of West Chester

Excellent and efficient service department. Bill provided excellent customer service and facilitated a discount on a costly part we required. Bill provided excellent customer service and facilitated a discount on a costly part we required. More

Justice Mogano has been the sales rep for our Company for years. He is always professional and knowledgeable. This is the 5th X-3 I have leased from Otto's. Great people to work with. years. He is always professional and knowledgeable. This is the 5th X-3 I have leased from Otto's. Great people to work with. More

I believe this is the ninth car I have purchased from Otto's/BMW of West Chester. I have always been very pleased with the level of service and responsiveness Of Justice and Kevin. This purchase was due Otto's/BMW of West Chester. I have always been very pleased with the level of service and responsiveness Of Justice and Kevin. This purchase was due to a totaling of my X5 in an accident after four months of ownership. I needed a car quickly and they were able to locate exactly what I wanted and deliver t when I needed. They have never disappointed and are pleasant to work with. More

Bill Cosenza is the most professional and knowledgeable advisor I have ever worked with, dealership is top notch advisor I have ever worked with, dealership is top notch More

BMW of West Chester never disappoints when it comes to service, and sales. I will continue to patronize this establishment. service, and sales. I will continue to patronize this establishment. More

I recently purchased my third BMW from this dealership and I highly recommend their services. They exhibit top-notch professionalism and are exceptionally customer-oriented. A special shoutout to Ian Mart and I highly recommend their services. They exhibit top-notch professionalism and are exceptionally customer-oriented. A special shoutout to Ian Martin, who did an outstanding job providing available options and maintained constant communication throughout, always making himself available for any questions. More

BMW of West Chester, PA exhibits professionalism from beginning to end! Truly Best Service experience! beginning to end! Truly Best Service experience! More

Honestly, one of the best car shopping experience I’ve had. The moment I walked into the door, I was immediately greeted and welcomed. Lauren was the best car saleswoman in the game! I’ve approached m had. The moment I walked into the door, I was immediately greeted and welcomed. Lauren was the best car saleswoman in the game! I’ve approached many dealerships over the 3 week span search for vehicles. Many were adamant on getting my car traded in along with providing financial options. However, I realized they were too pushy with little substance to offer. Days would go by and no follow up email or information when asked to be provided. Lauren handled everything calmly and professionally. Nowhere in the sale did I feel rushed or pushed (except maybe when she persuaded me to get the xdrive version :)). Overall, great and simple process. From day 1 to the purchase of the vehicle, she was there every step of the way. More

I had a problem with my brand new car 8 days into ownership. Took it back to dealer and they had the car for a month. They gave me a loaner car for the whole time they had my new car. As it turned ownership. Took it back to dealer and they had the car for a month. They gave me a loaner car for the whole time they had my new car. As it turned out, the defective part was on backorder but they managed to find the part at another dealer, had it shipped to them and had the car repaired the next day. They did everything they could to keep me happy and have earned my loyalty. Thanks to Scott and everyone involved to get my car back to me as quick as they could. ` More

Great service right from the start! Scott was transparent, honest, and he made the whole car buying process easy. And my husband hates to buy cars! I especially appreciated their willin Scott was transparent, honest, and he made the whole car buying process easy. And my husband hates to buy cars! I especially appreciated their willingness to fix a few paint chips in our Certified car since it had been shown a little love before. I would definitely recommend this dealership to anyone considering a BMW! More