BMW of West Springfield

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of West Springfield:
They are so nice there!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of West Springfield:
This was my second new BMW. Sales and service people are always friendly. I can't wait for the new store to open!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of West Springfield:
In Mass. for college, and had to find a local dealer. This was the nearest. From my first service, never had a decent experience. The service appointment had to be three weeks in the future without a loaner vehicle. Employees were unfriendly and not very helpful.
I had problems with my X5 and called about what the issue might be. I was told it was nothing and given an appointment a few weeks in the future. Took the car on a road trip and it broke down in the middle of nowhere. I was disappointed the dealer wasn't able to schedule an emergency appointment and was unwilling to check any components I was worried about. This is probably the worst BMW dealership I've seen. Unfortunately, there aren't many choices out here. Only advice: skip this dealership.

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