BMW of West Springfield

Almost 15 days of excuses, lies, and zero accountability Dropped my car off July 2nd for a broken A/C and you would think a premium dealership would be able to diagnose and fix something l accountability Dropped my car off July 2nd for a broken A/C and you would think a premium dealership would be able to diagnose and fix something like that in a timely manner but nope. By July 3, they ran a vacuum, dye, and UV test and still could not find the leak. they "refilled" it and admitted refrigerant was already low again, meaning it was leaking somewhere. Then I was told they were down technicians and could not do any more work that day mind you this was at 1pm they quit on the vehicle for the day. Fast forward to July 8th, 5 days later, they finally figured out it was the compressor. If they hadn't been lazy and quit on the vehicle maybe they would have found that out sooner. Took 6 days just to figure out what the issue was. I was told parts were coming July 9th and that they'd do "their best" to finish it that day. Shocker parts did not arrive. July 10th? Nothing. July 11th? still nothing. Finally, parts landed 7/16/25 and the car was finished today.. 15 days later. No updates unless I hounded them. No loaner. No offer to get me into a rental car until almost a week later. Not a single ounce of accountability and no real apology. And the best part Nate, the service rep acted like I was the issue the entire time, sarcastic, lazy, and unwilling to get me updates every time I texted, called. When I picked up my vehicle he looked like he could not wait to get me out of the door. No real greeting, no sorry for the delay, just terrible customer service and thanks to that I will never return here unless something changes. This place needs a serious reset. If BMW corporate or the owners of the dealership could see how their customers are being treated and saw the lack of communication, they would be embarrassed. Unless management steps in and retrains their staff (which it did not seem like they cared about the situation) I will never step foot in that dealership ever again. More

I’m giving one star again because this situation is frustrating they be canceling the appointment for my wife 2022 bmw x4 and rescheduling again for 3 more weeks I’m already waiting one month to get th frustrating they be canceling the appointment for my wife 2022 bmw x4 and rescheduling again for 3 more weeks I’m already waiting one month to get the car fix they said they no have loaner car available they give me a day for the loaner and then after 3 weeks waiting they cancel and re schedule to this month and I’m talk to the secretary and explain that car have safety issues so anything happens to my wife driving that car the dealer be responsible i hope in the future service department be better and more efficient responsible for all the customers thank you have nice day More

I was actively engaged in purchasing; I called the day before and left a message for the Salesperson in the early morning, and I also contacted the General Manager in the afternoon, but no one got back to before and left a message for the Salesperson in the early morning, and I also contacted the General Manager in the afternoon, but no one got back to me. Finally, I received a call from the salesperson the next day who answered my questions, and I said OK, what are the next steps I am interested in purchasing? I gave them my trade-in information, and they called the bank for a payoff and said they would e-mail the numbers. A few hours later, I inquired about the final numbers and was told that someone was there actively pursuing the same car, and the numbers had not been put together yet. And they will let me know once they leave. Is this how this dealer treats potential new customers? Funny, when I went to a test drive, they asked me how they could earn my business. That's not the way to do it. Stay far, far away from this one! No respect! More

I had a great experience at BMW of West Springfield! The staff was welcoming, knowledgeable, and made the car-buying process seamless. I felt valued, never rushed, and all my questions were answered. HI The staff was welcoming, knowledgeable, and made the car-buying process seamless. I felt valued, never rushed, and all my questions were answered. HIGHLY recommend for anyone looking for a BMW! I didn’t see it before, but they just finished a remodel, and it’s easily the nicest, most modern BMW dealership I’ve been to. Special thank you to Jerome, Gezim, and Bryce! More

I’m given the dealer one star again to the area of service department what horrible service I’m make appointment for 1 pm I’m bring my car for small problem they are going to cancel my appointment af service department what horrible service I’m make appointment for 1 pm I’m bring my car for small problem they are going to cancel my appointment after few minutes arguments they told me I have to wait 3 hours I’m very disappointed because I’m spend almost 80.000 dollar an 2car for my wife and my daughter I’m very disappointed i hope that department do something better More

Bad customer service and the services area bad experience for my wife I’m make appointment for 1pm hours past 2.30 nothing happens my wife get frustrated and left never get the service for my wife I’m make appointment for 1pm hours past 2.30 nothing happens my wife get frustrated and left never get the service More

An excellent dealership and one of the best BMW dealers in the Northeast with whom I have dealt. Jason Gunn is an outstanding General Sales Manager: he dealt with me in a genuinely engaging manner, asked p in the Northeast with whom I have dealt. Jason Gunn is an outstanding General Sales Manager: he dealt with me in a genuinely engaging manner, asked pertinent questions and listened carefully to my answers and my own questions, and left me feeling we had struck a deal that was fair and informed. He assigned Tiago Dias as my salesman, and I was not only impressed by Tiago's friendly manner but more importantly by his very extensive knowledge of the car in which I was interested, a 2018 740e: he knew and explained a huge number of details, and I was especially impressed by his knowledge of, and enthusiasm for, hybrid and electric vehicles. I can honestly say I have never dealt with a salesman--or a dealership--as well versed on new technology. I've also dealt with Ed Zawacki, the Parts Manager, and he went more than the extra mile to supply me with a full spare tire kit for my new car even though the kit itself had been discontinued (he assembled all the necessary parts, in record time, and left me a very pleased and grateful customer). I can't rate the Service Department yet because I am still waiting for them to correct a few electrical problems I have had since I bought the car--typical BMW issues such as the trunk opening on its own and a defective Smart Key--but I hope to revise this review shortly if and when the issues are corrected to my satisfaction. Overall, highest marks for a dealership in which key individuals such as Jason, Tiago and Ed deliver the highest level of customer satisfaction. I recommend them without reservation to anyone interested in a new or used BMW, and especially a hybrid or electric! More

Bryce has been great to deal with. No pressure tactics and sincere in his approach to getting you into the car that fits your needs. No pressure tactics and sincere in his approach to getting you into the car that fits your needs. More

I came from new Jersey to buy from them. As advertised. Satisfied with my experience. As advertised. Satisfied with my experience. More