Baglier Buick GMC

Thank you very much Marla. You really impressed us in the way you handled the transaction. We love the vehicle. Everybody there was very professional and nice to us. If we ever need another car we will look way you handled the transaction. We love the vehicle. Everybody there was very professional and nice to us. If we ever need another car we will look you up. Kevin Payment and Elaine Tack More

A little background first.I live in NC, and have been A little background first. I live in NC, and have been looking for a used diesel pickup to haul my camper. I have a specific configuration I am look A little background first. I live in NC, and have been looking for a used diesel pickup to haul my camper. I have a specific configuration I am looking for, and they are hard to find. We were at a campground where I started looking for a pickup. I found a GMC pickup on a national search engine that I liked really well, it had just about everything I wanted in a tow vehicle. I don't remember the first time I called about it, I think it was about May 10th or so. I called maybe four or five times during the week. I talked to a fellow named Justin I believe his name was. He told me there was a customer there that was trying to get financing for the truck. I asked him to let me know if financing for this customer fell through. Never heard form him again. I called two days later and talked to a fellow named Derrick I think his name was, same result...no return call. Two or three calls more and no luck. We got home from our camping trip and May 15th I actually went on the dealer website and started a chat with a fellow named either Don or Dan, don't remember exactly and I think this chat started around noon or so. Anyway, he told me the truck was still in inventory and assured me he would have someone call as soon as possible. I was expecting a call from a salesperson on this day, but nothing. So I'm not sure why I cannot get any communication from this dealer, so I have decided to move on to a different dealer. I guess they were thinking maybe I wasn't serious about the truck or maybe because I live out of state. Whatever the reasoning, I probably won't be contacting this dealer again. A simple courtesy call telling me the truck was sold or whatever would have sufficed, but nothing. By the way, this vehicle is still showing as available on their website on May 16th. Anyway, good luck if you are dealing with Baglier Buick GMC. I hope you have better luck than I did. More

Elaine D. was a great salesperson. She listened to my needs, an exceeded all of my expectations and then some. From start to finish the process was very smooth. needs, an exceeded all of my expectations and then some. From start to finish the process was very smooth. More

I went to look at a used vehicle and ended up purchasing that I now regret doing!! Now I know how Adam felt when Eve tempted him with the apple!! It all sounds good till you leave and realize you have been that I now regret doing!! Now I know how Adam felt when Eve tempted him with the apple!! It all sounds good till you leave and realize you have been bamboozled!! They were not flexible with the price and when I put a reasonable amount down it went all to the warranty!! Also found a cheaper one after purchase of this one. What a scam that was!! My salesman Adam Cheryba was no help because every time it came to price or money down had to check with sales manager who I guess I should have dealt with directly but was no help as well and I don't even no his name. So when looking run and look the other way from Baglier Automotive....I wish I did!! More

Went to look at a vehicle at this business and when we arrived several pieces were stripped from vehicle. They didn't care. They looked at previous photos and said oh yeah, don't know what happened. Veh arrived several pieces were stripped from vehicle. They didn't care. They looked at previous photos and said oh yeah, don't know what happened. Vehicle was parked back near woods, Im sure someone got some nice add ons for their vehicle. Then they would not clean it up before we got there. There was still a mess of grease where their uniform rub the vehicle while stripping parts from it. It was not the vehicle advertised at all More

Rich and Elaine made the buying process easy and stress free thank you for all your help and hard work!!my wife even purchased a vehicle free thank you for all your help and hard work!!my wife even purchased a vehicle More

Been waiting 7 1/2 months for completion of my business with this half assed establishment. READ THIS REVIEW BEFORE DOING BUSINESS WITH BAGLIER! Dont believe the 5* reviews from the gitty new vehicle owner with this half assed establishment. READ THIS REVIEW BEFORE DOING BUSINESS WITH BAGLIER! Dont believe the 5* reviews from the gitty new vehicle owners who post a review on the instruction of their salesman. BBB GAVE THIS DEALERSHIP A C- grade..This establishment is horrendous. Purchased a new gmc pick up back in October 2019. Truck was in an accident a few days after purchase. Took my truck back to Baglier body shop for repairs. 7 1/2 months later my truck is still not fixed properly. Dealership had 2 chances to repair properly and failed miserably both times. Took truck to another body shop. 42 pages of photo documentation of xxxx poor work and additional damages done to my truck. Countless lies and excuses throughout my experience with this dealership. Incompetent employees who take ZERO pride in their work riddle this establishment. Poor management team and structure that enables poor work and terrible customer service. IMO is extremely unqualified people in positions they shouldn’t be in. (Looking at you body shop manager and service manager) (No GM for establishment = zero accountability for management and management teams) Many unreturned phone calls to the cowardly owner of this establishment who hides behind his employees and failed to deal with customer complaints against management and employees. Clearly enables poor work and customer service based off his actions. xxxx, I haven’t even received an apology. Alleged they would pay another body shop to repair truck properly, but couldn’t agree on a estimate amount and would always quit commutating when nearing a conclusion to this debacle. Invoked my appraisal clause with my insurance and hired a collision consultant. A settlement was reached last week to pay me to get repairs completed. Baglier alleged they would pay, but in typical poor business fashion, Baglier quits communicating again. Insurance informs me today that they will be sending me a settlement instead. Assuming since no one at this dealership has again, not returned phone calls or emails in regards to the settlement. If you’ve had body work done at this establishment, I highly urge you to take it to another body shop to get the work looked over. If you have your vehicle at this establishment, remove immediately before these guys screw you vehicle up even more. This dealership is only interested in the sale. Learn from my mistake and do your homework. To Dennis J. Baglier and employees, I find solace in the assumption that Erie will undoubtedly be revoking your DRP based off my experiences, as well as theirs in regards to getting my vehicle repaired properly. Saving hundreds if not thousands of future customers from experiencing your poor work and customer service. A substantial blow to your business. Instead of doing the right things towards your customers in a timely manner, you have made a conscious decision to bully and produce poor work. Enjoy the fruits of your labor. Karma is a xxxxx isn’t it? More

purchase experience was fine, but after my car failed they offered the worst customer service imaginable. I was willing to buy a new car again, but I had to call numerous times just to get a quote. Whe they offered the worst customer service imaginable. I was willing to buy a new car again, but I had to call numerous times just to get a quote. When I finally got it, it was horrible and every other dealer I went to offered a better deal. More

Best car purchasing experience at Baglier GMC! Working with Justin Anderson to buy a new car was the best experience I have ever had with any car salesman. Never had to sit and wait at a desk. Just Working with Justin Anderson to buy a new car was the best experience I have ever had with any car salesman. Never had to sit and wait at a desk. Justin made communication easy over the phone and texting. He found the vehicle I wanted. Great job! More

Baglier GMC was an all around great experience. At no Baglier GMC was an all around great experience. At no time, was there any pressure into buying the truck I have been looking at. The whole process we Baglier GMC was an all around great experience. At no time, was there any pressure into buying the truck I have been looking at. The whole process went effortless. Thank you Derek for outstanding customer service. More