Baker Motor Company Mercedes-Benz - Service Center

Prompt service and repair They were able to fix a complex parts and service issue with my Mercedes Sprinter quickly. They diagnosed the issue and made sure everything worked as They were able to fix a complex parts and service issue with my Mercedes Sprinter quickly. They diagnosed the issue and made sure everything worked as needed. More

Horrible experience with service When having my S550 serviced at Baker Mercedes, I was advised that the car had numerous problems that needed repaired to the sum of over $3,500. I co When having my S550 serviced at Baker Mercedes, I was advised that the car had numerous problems that needed repaired to the sum of over $3,500. I could not believe this and refused the service. I took my car to another dealer for a second opinion only to discover that everything Baker had stated my car needed was incorrect. The car had no such problems and did not require the service Baker stated. I traded the vehicle and the dealer advised me that they did not have to put any funds in the car as it was in perfect condition. I will never take another vehicle to Baker nor purchase one from them. More

If you own a Benz, this is the place to go for great service I have owned Mercedes cars for about 30 years and can tell you that the team in place headed by Pierre Renault with Anthony Mount as his second is tru I have owned Mercedes cars for about 30 years and can tell you that the team in place headed by Pierre Renault with Anthony Mount as his second is truly the best. These guys have the experience and know how with both Pierre and Anthony at the dealership for at least 15 years each. First, Becky is sure to take care of me in terms of a loaner car -- she was so concerned when downtown Charleston flooded that on her own initiative she arranged for me to switch cars to one that had a higher draft. Becky is truly a gem and anyone can tell that she really cares. To say that Anthony Mount is very knowledgeable about Mercedes issues only scratches the surface. It is not unusual for Anthony to first see if he can diagnose and perhaps fix a problem before taking it into the shop. Service Manager Pierre Renault tends to always ask how things are going and has a genuine interest in helping. I have found Pierre to be more than helpful when Anthony is not in (Anthony took the day off Saturday when I drove in to ask a question and Pierre was extremely helpful -- he installed a turn signal lens that had just come in; he also replaced a fuse that corroded -- what a guy!). Lastly, I want to congratulate Baker for keeping and motivating these already talented folks. Love these guys! PS I was surprised to see a customer act rude toward Pierre for no apparent reason this past Saturday. True to form, Pierre took all the guff, was respectful and focused his efforts on solving the problem. Bravo, Pierre! More

Service Scam My car was at Baker's Collision Center for 30 days and when they called me to say my car was ready, I went to pick up my car only to find my battery w My car was at Baker's Collision Center for 30 days and when they called me to say my car was ready, I went to pick up my car only to find my battery was completely dead. They jumped the battery to get the car started but I couldn't drive away because there were several electrical features that were not functioning properly or working at all. Mainly, my stereo and Blue Tooth system which was totally inoperable. All of my electronics were working perfectly before I brought my car to them for bodywork. There were other non electrical things not fixed properly like a door handle not opening the door. Baker tried to tell me there wasn't anything they did to cause these electrical problems and I was looking at a $2,700 repair bill if I wanted my stereo system fixed. They lowered that to $900 for the labor fee only but I don't feel I should have to pay them one penny more after giving them almost $8,000 for bodywork repairs.. Again, all my electronics were working perfectly before I took my car to Baker. I also posted this complaint on their Facebook page but they took it down which in my opinion, misleads people into thinking Baler only gets positive comments from customers and they don't want to bother with customers who had negative experienced with them. More