Baker Nissan

Trading up my 2012 Pathfinder to 2015 Pathfinder Drew Perry...one word to summarize my total new car purchase experience "trustworthy". Baker Nissan Northwest Frwy is my car dealership of choice. We Drew Perry...one word to summarize my total new car purchase experience "trustworthy". Baker Nissan Northwest Frwy is my car dealership of choice. We have purchased 4 cars from this dealership so far. The maintenance service department & reps (Lance) are A+. More

Oil change service Pathfinder - Lance Clemmons Lance my maintenance service rep was excellent!! Great customer service and follow up skills! Great overall service experience. Very friendly. He even Lance my maintenance service rep was excellent!! Great customer service and follow up skills! Great overall service experience. Very friendly. He even ordered a replacement door handle for me. More

Excellent service Shaun Hazley has been me car service attendant since 2011. He is always patient with me and polite. He is able to answer my questions to my satisfact Shaun Hazley has been me car service attendant since 2011. He is always patient with me and polite. He is able to answer my questions to my satisfaction even when I ask the same question a couple of times. He keeps me informed about service done ad well as upcoming service recommended for my vehicle with price quotes. I can not say enough about how comfortable I feel at this dealership. The customer wait area is nice with complimentary refreshments. If I choose not wait there is complimentary shuttle service. More

Great Service as usual I brought my car in for an oil change and left with several needed updates. Melvin Torres was wonderful in helping figure out what needed to be done. I brought my car in for an oil change and left with several needed updates. Melvin Torres was wonderful in helping figure out what needed to be done. Because of the delay in turn around, Melvin helped me get into a loaner so that my whole day was not wasted. More

Great Service from Melvin I took my car in due to strange noises. They fixed it! Thank you, Melvin!?? I will definitely recommend this dealership to all my friend! I took my car in due to strange noises. They fixed it! Thank you, Melvin!?? I will definitely recommend this dealership to all my friend! More

Best Sale Consultant I bought Nissan Rouger 2015 on September 16, 2015. Mr. Jessie Norris was my sale consultant. He did an outstanding job and I would recommend everyon I bought Nissan Rouger 2015 on September 16, 2015. Mr. Jessie Norris was my sale consultant. He did an outstanding job and I would recommend everyone to him. More

Excellent professional service my 2007 350Z had considerable body damage after I was involved in an accident. David Lea took exceptional care of me, giving me regular updates on the my 2007 350Z had considerable body damage after I was involved in an accident. David Lea took exceptional care of me, giving me regular updates on the progress of the repairs and answering all my questions. The repair work was first class and the paint matched perfectly, which is no small feat for an eight year old car. Great jib by all involved in the repair! More

Another Great Buying Experience I went to Baker Jackson Nissan by referral of a colleague in May 2011. Mr. Jessie Norris was my salesman who was understanding, extremely helpful, and I went to Baker Jackson Nissan by referral of a colleague in May 2011. Mr. Jessie Norris was my salesman who was understanding, extremely helpful, and most importantly, transparent. I purchased a new vehicle from Mr. Jessie Norris in May 2011. Because of the wonderful and relaxed experience, the following year, May 2012, I bought my college-aged daughter a Certified Pre-Owned vehicle from Mr. Jessie Norris. And this year, October 2015, I decided it was time for an upgrade to a newer model, thus, coming back to Baker Jackson Nissan of which I purchased a third vehicle from Mr. Jessie Norris. Each experience was wonderful. There was no "pressure sales" nor was there "hidden or obscure pricing". Mr. Jessie Norris is very respectful and understanding of an individual's requirements and doesn't have the "fast talk" salesman mentality. More

Excellent Service..Best Service Advisor I purchased a new 2011 Nissan Altima from Baker Jackson in May 2011. My sales advisor, Jessie Norris, introduced me to my service advisor Shaun Hazele I purchased a new 2011 Nissan Altima from Baker Jackson in May 2011. My sales advisor, Jessie Norris, introduced me to my service advisor Shaun Hazeley. Since 2011, I have only come to Baker Nissan to get ALL of my service done of which I would not work with no other service advisor except Shaun Hazeley. Shaun is not only respectful to his clients but is also patient and transparent. Shaun actively listens to his customer's concerns and ensures those concerns are addressed while providing a service summary of the concern, work performed, and possible work needed within a specific time frame. Shaun ensures his customer's understand the anatomy of their vehicle and proper car maintenance. More

Collision Center Worries Brought in vehicle for collision repairs, 93 days later I was able to pick up my vehicle. There is still items I am awaiting for the collision center Brought in vehicle for collision repairs, 93 days later I was able to pick up my vehicle. There is still items I am awaiting for the collision center to provide, but just a bit sick having to wait any longer to drive my vehicle. There is an alignment issue with the rear bumper that is not ideal for a proper completion status. There was also cut corners on the quarter panel repair. My headache continues with the ordeal of communication this center is lacking. I've called to check on updates, only to get a voice mail that is never returned and emails that are not responded to. Now that I am stuck at another mechanic doing a service check, the key for the lug nut lock is missing. The car is small, and me nor the mechanic can locate it. I've called the collision center, and they have said their manager hands are tied and they cannot replace the key, nor replace another set of locks. but indicated I can buy another set. I have no problem purchasing a new set financially. Its the principal of brushing off a customer that has been overly patient with the slow service. I hate to write up, the company, but as a consumer I can only imagine the next person that is being taken advantage of. And the technicians should also take in consideration the cleanliness while working, the dust was everywhere. Yes, 370z's are not GTRs but to think they are worked on by the same techs and the same manor is hard to fathom. More