Bankston Honda

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bankston Honda:
My 2002 Honda Accord SE just hit 105K miles. I was looking for a good price on the timing belt service. I called most of the dealers in North Texas and found Bankston to be cheapest among all. Honda Cars of McKinney quoted me about $1200 for this service. I also wanted to get my transmission serviced which was an additional $99. I had a 20% off coupon from them so it would bring the price down to $1040 plus tax and shop supplies. I called them again the next day and they quoted me $1100 for exact same service. Called the third time and they quoted me $1400. At this time, I was frustrated and decided not to take my car to them because they were unreliable.
I called Ruth Riley, David McDavid and Bankston. All of them quoted somewhere between $1000 and $1200 for this service. Please note that I am not only getting the timing belt changed but also changing all belts, balancer belts, seals, water pump etc. etc plus transmission flush. All said they will accept other Honda dealers coupon but when they heard 20% off, they backed out. They were only willing to honor up to 10%.

Anyway, Bankston was cheapest of them all so I called them again to confirm that the price they quoted me is correct and they were. The only difference this time is that they said they will accept 20% off coupon from Honda Cars of McKinney. I went down there and asked the service rep to give me a final quote in writing. He made an invoice for $846 after 20% off and taxes etc. I left my car there. I did get a call from him saying that I need brake oil and power steering oil flushed which was an additional $200 which I declined. He also told me that I need a new air and cabin filter..additional $100 which I declined. I also needed alignment but my tires hardly have $5000 miles on them so I’ll pass on that too. Anyway, he said that in that case, my car is ready and I should come pick it up. When I got there, my TOTAL invoice was for $799. I saw a charge for $10 misc. fees but I did not question it as I was saving $47 by not showing the invoice he printed before I dropped my car off.
Anyway, I am very happy with the overall quality of work so far. The car feels like it did when I bought it new. I would recommend this dealership to anybody who lives in North Texas area. The only bad thing is, they don’t have loaner cars but they do have rental facility on premises and will probably share the rental cost with you. I didn’t ask for it so I can’t tell.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Bankston Honda:
My first contact with Bankston Honda was with Chelsea Russo over the phone. She was very friendly and helpful. I told her that I was looking for a 'tango pearl red' 2009 Honda Element EX with satellite linked navigation. I also told her that this was exactly how I wanted the vehicle, and that I was looking around in several different states with several different dealerships to buy it. She told me that she would search for the vehicle and contact me again soon. She called me within the hour and told me that she hadn't found it yet, but would keep looking and keep me updated. She checked in with me every few days, and found the vehicle about a week later. I had been speaking to about 6 different Honda dealerships, and Chelsea was the only person who called to check in with me- and was the only person to find the exact vehicle I wanted after several other Honda dealerships told me that "that vehicle doesn't exist," or "you need to choose different colors/options."

After she found it, I went to the dealership and she directed me to Scott Pruettiangkura to further discuss the sale. Scott was very knowledgeable and friendly. I was very nervous before going to the dealership to buy the vehicle because this was my first time to buy a brand new car by myself. However, I had just graduated college and been hired as a teacher so I qualified for Honda's recent college graduate program. This gave me a 5.99% interest rate and 90 day payment deferment. Scott also gave me a great price on the car. I was trading in a 2002 Honda Civic, and got a good amount for my trade. We completed the deal and I was told the vehicle would be in the next week. The next day, Scott called and said the vehicle was no longer available because the other dealership had sold the vehicle. However, after checking with me, he immediately ordered a new one to be built and it arrived at the dealership after about 2 weeks.

After it arrived, I went to the dealership and completed the sale. The car had 3 miles when it was given to me. Scott spent a lot of time showing me all of the different features and answering all of my questions. Even after the sale, I have emailed Scott with different questions and he has been very prompt and helpful with his reponses. I love my Element, and am very glad I chose Bankston Honda. If you go to this dealership, ask for Chelsea or Scott and you will be well taken care of.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bankston Honda:
Even though the car was "certified" after the sale we found undisclosed hail damagage they refused to fix and it was in the shop within a week because the air conditioner went out. I was very displeased with the overall experience and feel as though they pull one over on us by saying the car had been certified after receiving a 150 point inspection.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bankston Honda:
I do not recommend this dealership for service and hence Sales. They picked me up from my home which is 15 miles from the dealership during the initial sales. Later during a recall inspection, they refused to provide me a transporation (Shuttle service) and said it is available only in 10 miles radius. It is so riduculous.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bankston Honda:
The salesperson was so rude! He was very impatient and did not provide information about the car unless I asked for it. I felt rushed to make a decision. He was annoyed when I asked to see the car again. When I picked up the car the next morning, he still acted irritated. I'm dismayed that any business will allow someone like that to represent it.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bankston Honda:
I conducted my buying experience online and over the phone and got a great deal on a new 2007 Civic EX. Bankston's price beat several other Honda dealers in the Dallas-Fort Worth area. (that includes only the dealers that responded by email - all have web sites that claim to respond to emails, but I found that of 8 dealers contacted, only 4 responded)
When I went to the dealership to purchase the car, the entire process took about one hour and they didn't pester me about buying a bunch of additional options or packages.
As with conducting business with any dealership, do your research and know current prices, including pricing of options, and always be specific in your questions. Thoroughly read the dealer's email responses to make sure neither party is making any assumptions and print copies of the emails to take with you when going to any dealerships.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bankston Honda:
Leased '06 S2000 Jan 6th after trading in '02 S2000. Took them over a month to pay off trade-in's loan. They still have not provided my plates and registration after 6 weeks, and they have not returned a check they did not cash after 6 weeks. The management never returns phone calls- had to call American Honda to get them to call me back.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bankston Honda:
Went in for a noise problem but also for a transmission replacement. Tranny was making a whining noise. Waited a week and picked it up. Noticed new rattling noise from the car while driving home and took it back. Waited for an hour or more and then was told that the transmission they JUST put in was defective and that they need to put in a new one!! Also they rotated my tires but i I had just put on new tires on the front but they moved them to back so I told them to re-rotate them to have my new tires on the front. Left and waited another week and came back to pick the car up. Transmission seemed fine but noticed they failed to re-rotate tires even though I asked the service advisor if they had done it minutes before walking to my car, but I guess he misunderstood what I meant. So I waited again for about 15min. Finally took it home and checked the car and found that the transmission oil level was very low so took it back. Noticed transmission jerks slightly from full stop to moving but for now, we will live with it and hopefully its just a minor prob/characteristic. Honda extended the warranty for automatic transmissions for 6yrs/100k according to our service advisor.<br><br>Bankston did cover cost for rental while my car was in. Service Advisors are very friendly but the actual tech/mechanics can't be counted upon at ALL. Would not go back to dealership for service.This is my 4th tranny in 3 years. All 3 transmission replacements were done at bankston honda. Getting 2 new trannys within 2 weeks is rather disturbing for Honda reliability.

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