Bankston Honda

Reason for Visit: Service

I recommend this dealer: No

My Review of Bankston Honda:
I do not recommend this dealership for service and hence Sales. They picked me up from my home which is 15 miles from the dealership during the initial sales. Later during a recall inspection, they refused to provide me a transporation (Shuttle service) and said it is available only in 10 miles radius. It is so riduculous.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bankston Honda:
The salesperson was so rude! He was very impatient and did not provide information about the car unless I asked for it. I felt rushed to make a decision. He was annoyed when I asked to see the car again. When I picked up the car the next morning, he still acted irritated. I'm dismayed that any business will allow someone like that to represent it.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bankston Honda:
I conducted my buying experience online and over the phone and got a great deal on a new 2007 Civic EX. Bankston's price beat several other Honda dealers in the Dallas-Fort Worth area. (that includes only the dealers that responded by email - all have web sites that claim to respond to emails, but I found that of 8 dealers contacted, only 4 responded)
When I went to the dealership to purchase the car, the entire process took about one hour and they didn't pester me about buying a bunch of additional options or packages.
As with conducting business with any dealership, do your research and know current prices, including pricing of options, and always be specific in your questions. Thoroughly read the dealer's email responses to make sure neither party is making any assumptions and print copies of the emails to take with you when going to any dealerships.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bankston Honda:
Leased '06 S2000 Jan 6th after trading in '02 S2000. Took them over a month to pay off trade-in's loan. They still have not provided my plates and registration after 6 weeks, and they have not returned a check they did not cash after 6 weeks. The management never returns phone calls- had to call American Honda to get them to call me back.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bankston Honda:
Went in for a noise problem but also for a transmission replacement. Tranny was making a whining noise. Waited a week and picked it up. Noticed new rattling noise from the car while driving home and took it back. Waited for an hour or more and then was told that the transmission they JUST put in was defective and that they need to put in a new one!! Also they rotated my tires but i I had just put on new tires on the front but they moved them to back so I told them to re-rotate them to have my new tires on the front. Left and waited another week and came back to pick the car up. Transmission seemed fine but noticed they failed to re-rotate tires even though I asked the service advisor if they had done it minutes before walking to my car, but I guess he misunderstood what I meant. So I waited again for about 15min. Finally took it home and checked the car and found that the transmission oil level was very low so took it back. Noticed transmission jerks slightly from full stop to moving but for now, we will live with it and hopefully its just a minor prob/characteristic. Honda extended the warranty for automatic transmissions for 6yrs/100k according to our service advisor.<br><br>Bankston did cover cost for rental while my car was in. Service Advisors are very friendly but the actual tech/mechanics can't be counted upon at ALL. Would not go back to dealership for service.This is my 4th tranny in 3 years. All 3 transmission replacements were done at bankston honda. Getting 2 new trannys within 2 weeks is rather disturbing for Honda reliability.

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