Reason for Visit: Sales
I recommend this dealer: Yes
My Review of Bankston Nissan in Irving:
My husband and I bought a car from Bankston Nissan of Irving a few days ago. Our service we received (from the salesmen and the finance manager) was oustanding. They really worked with us to get deal we could both agree on. My husband had negative equity with his trade-in but they really worked hard to help us get the car we wanted with payments we could afford. I originally met with Peter but when I got there, he was with another customer so Angel helped us get the car we wanted. Once Peter was done, he took over and helped us with all our needs. I know this sounds strange, but he seemed so sincere and to be honest, I'm sure Angel got the commission but he still went above and beyond to make sure we were satisfied. He gave us his personal cell phone# and stayed an hour after the dealership closed to make sure we knew everything about the car. I've never felt so secure with a car dealership as I felt with this one (thanks to Peter). The finance mgr (Steve Lewis) was very helpful and seemed to look for our best interests in our final purchase. On a side note, we noticed little (VERY LITTLE) scratches on the trunk the next day and they had us bring it in and removed them within 10 minutes! I had just settled down in the waiting room with my kids and they were done! That is oustanding since most dealerships are done with you as soon as you sign the paperwork.
I have another rating for Bankston Nissan in Lewisville as this is where we purchased our 1st Nissan, and I have another for North Texas Nissan (DO NOT GO TO THEM!).
* I gave this dealer a 4 in Customer Service and Friendliness because the receptionist didn't even smile or offer help. She has to be approached rather than offering help. But the sales team and managers had great attitudes.
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