Bankston Nissan of Dallas

Reason for Visit: Service

I recommend this dealer: No

My Review of Bankston Nissan of Dallas:
After making apointments twice in 2 years for something other than routine maintenance, I got the round around before I could even get anything done, they do not care unless you want to spend $$, your warranty they do not want to do business with. The buying experience was good but service is a ripoff. Will not not not buy from them again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bankston Nissan of Dallas:
Car had 165 miles on it when purchased as new.
At 26,000 miles the dealership had "aligned" it, etc. 2 times.
The first at around 3-4,000 miles when extreme tire wear was noticed. Had it in again for the same problem... asked about help with replacing tires. They thought that was out of the question. Did say we must hit alot of curbs, etc.
Took car to McKinney Nissan at 15,000 miles and again had it aligned which we paid for. At that time, so we could safely take our new car on vacation, bought 2 new Continental tires. $300 to prepare a new car???
This dealership also said once wear starts, aligning and rotating will not stop the uneven wear.
So, both remaining tires need replaced at 26,000 miles. I've never had a car that couldn't easily go 50,000 miles on a set of tires and even wear.
QUESTION.....is there anyway to determine if the car had damage in the 165 miles it was driven before we purchased it???
We think it is very possible.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Bankston Nissan of Dallas:
Car had 165 miles on it when purchased as new.
At 26,000 miles the dealership had "aligned" it, etc. 2 times.
The first at around 3-4,000 miles when extreme tire wear was noticed. Had it in again for the same problem... asked about help with replacing tires. They thought that was out of the question. Did say we must hit alot of curbs, etc.
Took car to McKinney Nissan at 15,000 miles and again had it aligned which we paid for. At that time, so we could safely take our new car on vacation, bought 2 new Continental tires. $300 to prepare a new car???
This dealership also said once wear starts, aligning and rotating will not stop the uneven wear.
So, both remaining tires need replaced at 26,000 miles. I've never had a car that couldn't easily go 50,000 miles on a set of tires and even wear.
QUESTION.....is there anyway to determine if the car had damage in the 165 miles it was driven before we purchased it???
We think it is very possible.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bankston Nissan of Dallas:
Unlike the others, my buying experience was excellent. I got a very good price on a Versa. They worked long and hard to get me a good financing rate. I rolled over some negative equity so that typically is a financing nightmare. All and all I would buy from them again. We will see how the service goes later.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bankston Nissan of Dallas:
Unlike the others, my buying experience was excellent. I got a very good price on a Versa. They worked long and hard to get me a good financing rate. I rolled over some negative equity so that typically is a financing nightmare. All and all I would buy from them again. We will see how the service goes later.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bankston Nissan of Dallas:
One week after the purchase of a new 2006 Titan, I call to have a steering pull adjusted. First the service advisor told me wheel alignments were not warranty. I informed him that I just taken delivery on the truck. After getting the sales manager involved, they agreed to fix it. When I picked up the Titan the service advisor advised me that steering pull to the right was normal. (WRONG).

Also during this visit the dealership scratched the driver’s side window tent supplied with the truck. I then had to schedule and bring the truck in for that repair. I also had to rent a car at MY EXPENSE.

I have contacted the dealer’s customer relations rep (Carolyn Finley) and after the first conversation, she informed me I would get the rental fee reimbursed and check into the original problem. Days later I have faxed her and called her. NO RESPONCE

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