Barber Ford - Service Center

Recall and customer service My mothers experience at this dealership has been nothing but a headache. From a recall not being done right to a service call regarding her car stall My mothers experience at this dealership has been nothing but a headache. From a recall not being done right to a service call regarding her car stalled and needed repair and no one returning her calls for two weeks would never recommend this dealership to anyone very very poor customer service More

Go elsewhere! I am a long time Ford owner of many different vehicles. I love Fords. I was in town from out of state and my truck was towed in on July 4. I left 3 me I am a long time Ford owner of many different vehicles. I love Fords. I was in town from out of state and my truck was towed in on July 4. I left 3 messages on the 5th for the service manager when my family was stranded, but did not receive any return calls. I finally drove a friend's car to the dealer to find out what was going on with the truck. Troubleshooting took exceptionally long with very little communication. I had to call over and over to find anything out. No loaner was offered. On the 6th, they eventually claimed that it was a fuel pump( even though they found debris in the line after the fact) and quoted one whole week to get a fuel pump for an F150, the most common truck on the road. Since I could not wait a week for the pump, I called Ihle Auto Service, who called Ford to ask for a part number and ask a few questions. Ford must have realized that they were about to lose business, because they SUDDENLY could get the part the next day. I was told they could get the part the next morning and have the car fixed by end of day Friday, July 7. I called Friday morning to make sure everything was on schedule and was told it was. I did not hear any more from them until 3:30 when they asked me if I was towing anything behind the truck to get home. I said, "no" and the manager seemed happy with that. He told me they put the new pump in, but still couldn't get the truck running and told me he would call back in 5-10 minutes with no further explanation. 45 min later he finally called back. I needed to get the family home, so instead of offering me a loaner until it could be fixed, the Service Manager talked to the used car manager, who offered to RENT me a vehicle for an additional $300 on top of the $700+ in repairs! When we hung up he said he would call back again shortly. He called back just before 5 and let me know they got the truck running that they had found some debris in the fuel line and once they cleared it the truck started fine (possibly just the debris and not a bad fuel pump after all). They finally let me know it was done a half hour before closing time on a Friday. Now I'm sure they will post a reply asking me to call them to "make things right". Save your money and call Ihle Auto Service instead. More