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Bareford Buick GMC

Tappahannock, VA

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2 Reviews
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603 CHURCH LANE

Tappahannock, VA

22560

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June 12, 2025

Bought a used truck that started knocking 3 days later. They refused to fix the truck. 1. Offered to fix it if I paid $150 an hour for service. 2. Offered to sell me a $5000 3 year warranty. Then refu More

by glenbartley28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
General manager
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Jun 12, 2025 -

Bareford Buick GMC responded

This is inaccurate. 1) We deemed the truck to not have an issue. 2) We offered to perform the repair you thought it needed under the 50/50 powertrain coverage we included with the sale. 3) We offered you an extended powertrain warranty for about $1,500 I believe, (not $5,000). These statements are very inaccurate.

Jun 12, 2025 -

glenbartley28 responded

I still have copies of the text and emails if anyone woukd like to see them. Btw when i told you i would be leaving a bad review your words were "we dont care." Seems like you do now. Btw gas motors dont sound like diesels. The truck had a bad lifter and rocker on number 7 cylinder. It has been repaired for $61 in parts and 3 hours labor. Exactly as i told you. I have the old parts and video of the repair. xxxxxxx.

Jun 12, 2025 -

Bareford Buick GMC responded

I stand by my statement. At no time did I offer you a warranty for $5,000, it was around $1,500 if I remember correctly, and we offered to perform the repair you claimed it needed under the 50/50 coverage we included with the vehicle sale. Any other assertion is simply false. Sounds like you were able to remedy your concern pretty cheaply, so I don't understand the hostility. Enjoy your truck.

Jun 12, 2025 -

glenbartley28 responded

Yes you did offer the warranty at a 40% discount . Or to fix the truck and i pay 50% of the ridiculous $150 labor rate. But i offered to have another dealer fix it because if your guys couldn't recognize a knock and said it was just fine i wouldn't trust them for a repair. So no i was not going to pay you a couple thousand dollars to fix an issue you knew the truck had. A decent dealer would have done something or at least tried. You wouldn't even talk to me in person and quit answering my emails after 3 emails. You knew the truck had an issue thats why it was sitting outside running when i got there the day i picked it up. You had cleared the codes for the 4 bad tpms sensors and said it didnt have an issue. Yes i did fix my truck on my own. Im just trying to warn others that you are shady. Your guys said it was fine? So either they are untrained and have no idea what a motor is supposed to sound like or you told them to tell me it was fine. But when i first brought the truck back your salesman and mechanic agreed it had issues in the parking lot? Why did the mechanics assesment change? Did he loose his ability to hear? Like i said i have the old parts and the emails. I also recorded video of the knock before i fixed it and after.

Jun 12, 2025 -

Bareford Buick GMC responded

We made every reasonable effort to satisfy you, but we did not think the truck had an issue. Enjoy

March 22, 2019

FRAUDULANT SALES I PURCHASED A USED VEHICLE THAT HAD HIDDEN ISSUES. I ASKED IF THERE WERE ANY BEFORE PURCHASE THE DEALERSHIP SAID NO! THEY DO NOT CONDUCT BUSINESS IN A More

by ecaison
Customer Service
Recommend Dealer
No
Employees Worked With
AUSTIN TRIBBLE, JOEY FORE
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