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Barnett Chrysler Jeep Kia - Service Center
White Bear Lake, MN
6 Reviews
6 Reviews of Barnett Chrysler Jeep Kia - Service Center
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November 12, 2024
Took 2020 Soul in for an oil change. R/F wheel bearing makes noise, they wanted 211.00 diagnostic fee to check it for warranty. Car has 17,000 miles on it. Their million mile warranty co R/F wheel bearing makes noise, they wanted 211.00 diagnostic fee to check it for warranty. Car has 17,000 miles on it. Their million mile warranty comes with a hidden fee. More
by Gene
Employees Worked With
Justin in service department.
July 14, 2021
Service appointments mean nothing to the service department. They have no clue what is going on, can't give updates and then tell you car needs to be kept overnight. Service area is dark and ding department. They have no clue what is going on, can't give updates and then tell you car needs to be kept overnight. Service area is dark and dingy. I don't think the brightest and the best will work there. More
by MAR
Employees Worked With
Mark-Service writer
December 17, 2020
Do not go here for service! I could have probably Do not go here for service! I could have probably avoided additional damage and a huge repair bill if they had found what the real problem was. Th Do not go here for service! I could have probably avoided additional damage and a huge repair bill if they had found what the real problem was. They do not know what to look for or listen to what I explained. I went in with grinding noise coming from the back end of the vehicle. They drove it and decided it was a front wheel bearing and replaced that. They said the noise from the back end was just tire noise. I didn't think that was right, but thought they would know more about the vehicle than I did. Wrong!! Two weeks later my truck broke down in the middle of an out of state move with a blown rear axil seal, rear bearing damage, the entire rear differential damaged and needed to replace it. After replacing that in the middle of Iowa the truck no longer has the "TIRE NOISE" they used as an excuse. I'm not even sure if they even looked at the back end of the vehicle (where I told them to look) because the repair shop I was stuck at said this problem should have been obvious if it had been checked. More
by Todd
Employees Worked With
Bryan Barnett
February 13, 2017
Bad treatment and services I want to share my experience with everybody that I know regarding the service that I received From Kia dealer on HWY 61 last Friday 2/10/2017. where I want to share my experience with everybody that I know regarding the service that I received From Kia dealer on HWY 61 last Friday 2/10/2017. where I went to change the oil on my car and then I asked the staff to rotate the tires for me and they told me it costs just $24.99,I accepted this cost . after a while the service staff member came to me and told that two wheel Studs were breaking by the service staff during the rotation process, and you have to pay $70 extra to change the broken studs or you will drive your car with a front wheel that has only three wheel studs.!!!!! I told the staff there this is not fair, your staff who breaking the wheel studs, so why I have to pay for that???!!!!! I believe this is not fair treatment from a dealer to his customers, I will not deal with this dealer anymore, and I will tell my story to all friends and relatives about the bad way of treating customers. More
by AL
Employees Worked With
Service staff supervisor
July 31, 2012
Had them rotate and balance my tires. They put a gouge in one of the wheels. I filled out the service survey and sent it in. No one ever called me to make things right. in one of the wheels. I filled out the service survey and sent it in. No one ever called me to make things right. More
by CheesyRider
Employees Worked With
don't remember
March 27, 2011
The service department did a great job working on my truck. Work was completed in a timely manner and the service personnel were up front with what was needed. I would highly recommend the service d truck. Work was completed in a timely manner and the service personnel were up front with what was needed. I would highly recommend the service department at this dealership and will use again. Very Happy. More
by ibuyboats
Employees Worked With
Service Department
