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Basney BMW

Manufacturer: BMW
Basney BMW
US 31/33N (933 N. ST. RD.)
South Bend, Indiana 46637


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Twenty-Four Month Rating: 1.6/5

About Basney BMW


BMW4life
8/19/2006 6:43:57 PM

Reason for Visit: Service

I recommend this dealer: No

My Review of Basney BMW:
I gave this rating because of the repeated times Basney BMW failed at fixing my car. When I went in for a routine check-up, they said everything was fine, but my car wouldn't even start after I had left the parking lot. I have bought two cars from them, and still I am given no respect in customer service. I just asked to see my car in the BMW garage and the secretary threatened to call security. I was shocked to see such unfriendliness. The pricing is average, but get your car repaired at another dealership because you will spend aa fortune just trying to keep your car up and running here.

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musclecoupes
12/15/2003 2:18:21 AM

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Basney BMW:
Decent, but not the best. When I complain of noises, it was always "cannot duplicate problem." I once had to fight to get the tech to even look at my car - revealing a broken catalytic converter. Other service work seemed to be completed in a rushed manner. Typically when I needed work done that could be accomplished in one visit, it took three. One to diagnose the problem, another to install the parts (their part stock is low), and a third to re-install the parts due to sloppy installation. On top of that, the prices are high. I have since moved to a Southern state with better service and prices.

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helrotred
3/27/2003 12:00:00 AM

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Basney BMW:
Mr Rousey is always happy to see me everytime I take my car in. He is a true BMW enthusiast. He eats, drinks, and sleeps this stuff. I didn't even buy my car at Basney! Everyone is always quick to ask me how I'm doing, etc... Keep in mind, I'm only 24. I've been to dealers before where I wouldn't be spoken to if I had $50,000 hanging around my neck. Basney BMW is awesome. They never sell above MSRP, and are always very professional. Mr. Egan is always quick to help the local BMWCCA as well. He donated a tremendous amount of prizes and time to the last Autocross event at Tire Rack.

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