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Bates Nissan - Service Center

Killeen, TX

4.5
903 Reviews
Call Service Center (254) 699-7181

903 Reviews of Bates Nissan - Service Center

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August 13, 2025

The service advisor David Venezuela is the personification of Excellence in achieving superb customer satisfaction he will go above and beyond the Call of Duty to meet customers needs I highly More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAVID VENEZUELA
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January 19, 2025

Had appointment for my tian tailgate not opening at 8:00 am. At 10:00 I had get up and check the status of truck, it was still outside. Not professional at all should be told sir we can’t get truck for whil More

by HANS_BAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A lady not sure of here name
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Jan 23, 2025 -

Bates Nissan responded

We sincerely apologize for the significant delay you experienced during your recent service appointment. We understand your frustration and disappointment with the lack of communication regarding the status of your vehicle. We value your feedback and are committed to improving our service processes. We will be reviewing this specific incident to identify areas for improvement in our communication and scheduling procedures. We appreciate your past business and understand your concerns. We hope that you will consider giving us another opportunity to demonstrate our commitment to providing excellent customer service.

January 25, 2024

Very professional and efficient. He does not waste time and keeps you well informed. Everything is done correctly the first time More

by Sillap1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller, Marshall Egson
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Jan 26, 2024 -

Bates Nissan responded

Sillap1, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 25, 2024

Excellent and professional service. Clean and beautiful facility. Friendly and helpful staff. I recommend this facility. More

by CHERYL.ETSITTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
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Jan 26, 2024 -

Bates Nissan responded

Hi Cheryl.etsitty, thank you for taking the time to leave a review for us at Bates Nissan, Inc.. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 25, 2024

The appointment went as scheduled and I was out of there on time from the oil change. More

by sullingerjohn9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 26, 2024 -

Bates Nissan responded

Sullingerjohn9, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bates Nissan, Inc.!

January 25, 2024

Great attention absolutely knowledge what to do the video checking your car car is the best More

by Frank.yepez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jan 26, 2024 -

Bates Nissan responded

Frank.yepez, we're happy you found our staff to be so supportive during your experience here at Bates Nissan, Inc.. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bates Nissan, Inc.!

January 23, 2024

Austin has waited on me before and has always been very polite and knowledgeable. Always look forward to seeing him. More

by Kitt752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller, Marshall Egson
Report | Print
Jan 25, 2024 -

Bates Nissan responded

Kitt752, thank you for your kind words and this wonderful review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bates Nissan, Inc.!

January 23, 2024

Service department was very polite, professional, very helpful and work was completed in a timely manner. More

by Carjs7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 25, 2024 -

Bates Nissan responded

Hi Carjs7, thank you for taking the time to leave a review for us at Bates Nissan, Inc.. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 22, 2024

Took care of some of my issues in a timely manner. Tyler was very knowledgeable. More

by MARON.SAMUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
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Jan 24, 2024 -

Bates Nissan responded

Maron.samuel, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 18, 2024

The service video was very good. The wait time was a little long. Very good service overall. More

by willieearljohnson1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 23, 2024 -

Bates Nissan responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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