Reason for Visit: Service
I recommend this dealer: Yes
My Review of Bay Ridge Volvo:
having been a customer of this dealer for the last 3 years, i took my volvo v70 for a 90k miles service. at the time of dropping the car, i was asked if i had noticed something else that needed to be reviewed. i told Mr. Perez that one of the brake lights was not working properly. also told him i have noticed a noise in the front right wheel, specially when riding over a bump. Besides that, i wanted him to check the car's shift to see if was working at its optimal. he tried to charge me $105 for diagnosis of the noise; and $105 to diagnose the status of the shift. after seeing his prices i asked him not to diagnose anything, and only do the 90k mi. service, and brake light.
When picking-up my car, i noticed he was trying to charge me $870 instead of the $579 pacted for the 90k mi service, and $50 for brake light.
we argued, and he took the overcharge out of the check. when leaving, one of the mechanics told me that there was a problem with the brake light. i came back and talked to Mr. Perez. who said he will credit me for the work. at the same time, right in front of me two of his mechanics opened the brake light compartment, took a light bulb they supposedly had put in before, and left the light socket empty and closed the compartment. so i told them that it was not acceptable for them lo leave the socket empty. they did not listen my complain and left. Mr. Perez also did not care, and there i was left with my car without a brake light. I left the shop wonderinging if -after paying $611 for the 90k mi. service, it has been done properly.
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