Bayside Chrysler Dodge Jeep Ram - Service Center

My experience was poor. The department is unorganized and inefficient. They were not interested in actually helping but rather looking for a way to upcharge me. The department is unorganized and inefficient. They were not interested in actually helping but rather looking for a way to upcharge me. More

Everyone here is always kind and helpful, but my husband had his headlights replaced with new ones he bought himself and they charged us $900 for a few hours of work. Unbelievably expensive and will definit had his headlights replaced with new ones he bought himself and they charged us $900 for a few hours of work. Unbelievably expensive and will definitely find another shop next time. More

On Thursday April 3rd, my car broke down 2 hours from home. My car was towed to this dealership as it was the closest. The service department took two days to diagnose my vehicle. On Friday April 4th, home. My car was towed to this dealership as it was the closest. The service department took two days to diagnose my vehicle. On Friday April 4th, Jeffrey assured me my car would be ready by April 11th. On Monday the 7th he left me a voice stating that it would be ready so I could pick up my vehicle on the 11th as I was leaving town for two weeks. On Thursday the 10th I called to confirm that my car would be ready, and he stated that it would not. After voicing my displeasure in this change, I asked to speak with the Service Manager. I spoke to Afton and relayed the situation from my perspective. She said to give her 15 minutes, and she would get back to me. She actually called me back within 10 minutes and told me that she was putting two techs on the car and that it would be ready. I asked her to confirm before leaving at the end of the day as I would have to drive 2 hours to pick it up. She called back before she left work and told it was complete and that I could pick it up on Friday at 0800. I showed up at 0800 and it was ready. On the drive home, determined that one additional item (fix the front windshield washer motor) I requested to be completed since they had the vehicle was not corrected, but Jeffrey told me it was corrected. The communication from the service department was less than desirable and while Jeffrey was nice and apologetic, he was unable to full the commitments he made. It was only after speaking with Afton that the situation was resolved. Some additional training and discussions should be held with the service team, and they could learn from how Afton handled the situation. More

Matt was great and everyone was very kind, helpful, and efficient. We’ve used the dealership for aftermarket parts and exchanges, and they’ve still been wonderful. Will definitely use them time and time ag efficient. We’ve used the dealership for aftermarket parts and exchanges, and they’ve still been wonderful. Will definitely use them time and time again. More

Bayside service center did a good job repairing my tire. They were timely and provided me feedback. Highly recommend them. They were timely and provided me feedback. Highly recommend them. More

Isaac was amazing in helping us through the process of selling our 2018 Jeep Grand Cherokee to purchasing our New 2025 Jeep Grand Cherokee. He was very polite, kind, patience, and knowledgeable in any que selling our 2018 Jeep Grand Cherokee to purchasing our New 2025 Jeep Grand Cherokee. He was very polite, kind, patience, and knowledgeable in any questions or concerns that we may had have. Thank You Isaac! We love our new 2025 Jeep Grand Cherokee! More

Dropped truck off at 9am for tire installation and alignment. Came back at 5 PM and was told truck wasn’t ready yet due to long wait for alignment machine. The alignment could not be performed, and th alignment. Came back at 5 PM and was told truck wasn’t ready yet due to long wait for alignment machine. The alignment could not be performed, and they were not finished with the requested service. This meant my truck sat for 8 hours and still had not had the tires installed. The service dept was not honest with me. Also I was told a software recall would be completed, however after looking at my bill, it stated the recall was not performed due to a computer issue. This was never relayed to me. More

I went in today for the scheduled diagnosis for potential warranty work. The diagnosis identified the need to do a software update. I was in for a software update because of a recall just a few weeks ago. Wh warranty work. The diagnosis identified the need to do a software update. I was in for a software update because of a recall just a few weeks ago. Why didn't they do all software updates that day instead of just the recall? Because I took off work for what I expected to take only a short time, I waited for them to complete and then drive to work. The service advisor said it would take 2-3 hours to complete the new software update. I said I needed a ride to work. They didn't have a courtesy driver to do that. I left with my vehicle without the update. I also noticed that most of the faces in the dealership have changed over the recent months. It appears it is also time for customers to find a new dealership for service and purchases. The same day I stopped to schedule the diagnosis I overheard another customer complaining about how long it was taking to complete work on his vehicle. I am looking to find another place to get work done. More

Sales rep James was ok. I came in, requested a price on a used truck, the price went from the high fifties to the mid sixties overnight. Ok I get it, but to have.me sign a x I came in, requested a price on a used truck, the price went from the high fifties to the mid sixties overnight. Ok I get it, but to have.me sign a xx commitment to take and purchase a vehicle "if we come to terms" knowing full well the vehicle went up 15K from my offer is xxxxxxxx. I also found out that being a return customer or a veteran doesn't mean anything. They did no favor with my trade in offer. Why would I come back. All I asked for was the base price of the used truck and a trade in value for my truck. Instead they had me wait on another manager and tried to bait and switch me for a much less truck. All that had to be done was give me the numbers, I make a decision, and we could have moved on. That being said, why would I return to that. I will be purchasing a truck, but now I know loyalty doesn't mean ship to them, so it means nothing to me. At the end of the day, there are more cars, dealerships, and salespeople than there are customers willing to pay cash for a 60k car. That truck will sell ... the difference is one will sell when two could have sold. Thanks for saving me 60k. More

I love Bayside everyone is always so pleasant and helpful. Excellent service!!! I never have to wait a long time & they explain to you everything that was done before you leave. helpful. Excellent service!!! I never have to wait a long time & they explain to you everything that was done before you leave. More