Bayside Saab Volkswagen

Reason for Visit: Service

I recommend this dealer: No

My Review of Bayside Saab Volkswagen:
There was a service light on in 2007 Jetta and I wasn't sure what it meant, so I went in to Bayside Volkswagon Service in Great Neck to check. This is my 3rd brand new Jetta in 10 years and had never seen this particular light before. Warren Graham, the service advisor, looked annoyed by my question and told me I needed an oil change. When I told him that I had one 2 weeks ago, Mr. Graham, was extremely dismissive and under his breath told me that I didn't have it there. When I questioned the matter further, explaining that this was my 3rd Jetta and have had oil changes at other place many times in the past, he rolled his eyes at me and then yawned in my face. I asked him who the manager was and he ignored me. When I asked him again, he said Valentine. I then asked for Valentine's first name. Warren Graham, then told me that was his first name. I asked for the manager's last name and he said he didn't know it. When I asked him when the manager would be there, Mr. Graham, then proceeded to suck his teeth and angrily told me "Monday" and that they were "closing in a 1/2 an hour." I could not believe the the rudeness of this person. I will never again buy a Volkswagon from Bayside Volkswagon again, nor will I give my business to this particular VW service center again throughout the remainder of my 3 year lease. I see that this is not the first complaint against Mr Graham on this and on other sites. I will be filing a formal complaint against Warren Graham with Volkswagon as well.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bayside Saab Volkswagen:
DON'T GO TO BAYSIDE VOLKSWAGEN. They are UNETHICAL, unprofessional and rude. Warren Graham, the service advisor, told me I had to make "X" number of repairs before they could pass New York State inspection. This list of repairs included a number of items not required by NYS law to pass inspection. I showed him documentation of NYS Inspection/Emissions Requirements and asked him if he was prepared to do the same, which obviously he could not. They failed my inspection because I told them I would not make repairs that I am not required to make to pass inspection. One of the items they told me that failed the inspections test was that I had three different tires, irrespective of the fact that all tires satisfied the requirements promulgated by law. I took my car elsewhere and was able to pass inspection successfully.

Additionally, a relative of mine also had a problem with the dealer involving the installation of a defective oil filter on a brand new car (2006). They knew the oil filter was defective, yet still installed it. She brought the car home and ALL of the oil spilled out onto a $20K driveway. We reported the problem to Bayside VW and they have yet to fix the damages to the driveway for which they are liable. We have been in contact with both Susan Cochran (who also manages Helms Bros., which owns Bayside VW) and Frank Onolfi regarding the damages Bayside VW is liable for; they continue to claim they will send someone to clean the driveway but that has yet to happen (it's been over seeks weeks).

Consumers should know that property laws protect property owners exactly from this kind of situation when someone or an entity has proximately caused damages to your property. They are liable, plain and simple.

Note: FRANK ONOLFI is immensely RUDE. He extremely belligerent, condescending, and verbally abusive (a bully). Susan, his boss, has openly condoned it in front of him, ignoring all complaints regarding his aggressive and petulant behavior. Not only is he mal-adjusted to interact with the public, but he is completely incompetent.

Additionally, although the car is covered by a WARRANTY, Bayside VW charged her for repairing a defective airbag, claiming that a rodent bit the wire. When we asked to see the wire, they said it was not accessible to the eye (yet they were able to determine that it was bitten by a rodent). A customer is not responsible nor obligated to bear the cost for VW's negligent design of their airbag system.

BAYSIDE VOLKSWAGEN IS A RIPOFF.

Consumers, educate yourself. Follow the link below to know what is required by NYS law to pass in inspection:

http://www.nydmv.state.ny.us/broch/c-50.htm

I encourage anyone who has been ripped off by Bayside VW to make a report to the DMV, the BBB, and the Attorney General's Office. It's fairly simple:

Call the DMV ((518) 474-8943) or fill out the form and file a complaint:

http://www.nydmv.state.ny.us/forms/vs35.pdf

BBB: http://www.newyork.bbb.org/

Attorney General: http://www.oag.state.ny.us/complaints/complaints.html

I also encourage you to review the dealer here and elsewhere so that other consumers can make informed decisions.

http://www.ripoffreport.com/

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bayside Saab Volkswagen:
I had this Golf with a stick-shift for 7 years. Last week the shifter was broken by some unexperienced parking attendant in Manhattan. I bring the car in very hard, careful not to burn the clutch and I tell the service advisor at Bayside Volkswagen that the car has to be pushed in. Next thing I know, I see the service advisor trying to drive the car inside the shop and the engine obviously stalls on him because of the shifter. I confront him and the manager and their excuse was that since I was able to drive the car there they can also drive it inside the shop and my insults as to their intelligence are unjustified. It made me feel that my efforts to save the clutch were in vain. While, on one hand, they refuse to give out any written statements as to the possible causes of a broken shifter because of "liability issues" when it's really lazyness and lack of any mechanical knowledge, they do not hesitate to break your clutch right in front of you and act in an uncivil manner with an attitude.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bayside Saab Volkswagen:
Extremely poor customer service.

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