Bayway Cadillac of the Woodlands

I would not recommend anyone to go to Bayway Cadillac Their service is terrible. You do not feel like a customer who has spent over 100,000 on a vehicle. They do not speak when you pull up for service, Their service is terrible. You do not feel like a customer who has spent over 100,000 on a vehicle. They do not speak when you pull up for service, every time you bring your car for service they add a new problem that did not exist. They give you a loaner car and suddenly 2 weeks in with no warning, they tell you that they are going to charge you for tolls with no warning, because that is their new policy. The list of issues go on and on. They are unprofessional and Sewell would be my recommendation any day. We went here because they are close to home, but it is worth driving an hour across town to avoid this dealership. More

Not a honest bunch of folks here. I confirmed 2 cars were on the lot to look at before driving an hour to the dealership. When I showed up, both cars were gone. Angel lied about them I confirmed 2 cars were on the lot to look at before driving an hour to the dealership. When I showed up, both cars were gone. Angel lied about them being there, and then pawned me off to Raul to try and sell me something I didn't want. There's a lot of good dealerships in the Houston area, this is not one of them. More

My wife and I drove over 2 hours to this dealership and had a great buying experience. We negotiated through email and phone conversations before making the drive. No surprises, no gimmicks, just a friendl had a great buying experience. We negotiated through email and phone conversations before making the drive. No surprises, no gimmicks, just a friendly sales rep named Priscilla, who was very helpful and courteous. After looking the car over and Priscilla explaining the features, we did paperwork and took delivery. More

Worst experience of my life, wife bought an Escalade that was presented to be 4x4 only for us to find out it wasn’t. Dealership refused to buy it back. I feel they took advantage of my wife’s lack of knowled was presented to be 4x4 only for us to find out it wasn’t. Dealership refused to buy it back. I feel they took advantage of my wife’s lack of knowledge. The salesman Austin was told repeatedly that we had to have 4x4 to pull behind our RV. More

I recently purchased a used vehicle, and Jorge Donaire, the salesman, was exceptionally knowledgeable about the cars I was interested in. He took the time to let me test drive each one and thoroughly expla the salesman, was exceptionally knowledgeable about the cars I was interested in. He took the time to let me test drive each one and thoroughly explained their specifics. I was impressed by his professionalism and attention to detail regarding the vehicles I was interested in. He ensured I was satisfied with my choice and even made sure my phone was connected before I drove off with my new car. Thank you, Jorge, for making this one of the smoothest and most stress-free purchases for me! I would also like to thank Henry Hernandez for working with me on my budget and actually listening to what I really needed. I will definitely be recommending this dealership and the salesman Jorge to everyone! More

The Check Engine light in my Cadillac went on when I was visiting the area from out of town - the day after Thanksgiving and the day before I had to leave. The Service Department fit me in and fixed the pro visiting the area from out of town - the day after Thanksgiving and the day before I had to leave. The Service Department fit me in and fixed the problem in less than 2 hours. Very grateful they were able to do that. I didn't miss a meal with my family and I didn't have to worry about what would happen driving home with the Check Engine light on. Icing on the cake was that the work was covered under warranty (i.e. no charge). Appreciate their honesty as well as service! More

First and last Cadillac I will ever buy from this dealership. Very disappointed. New cars are supposed to be ready to enjoy when you buy them aren't they? dealership. Very disappointed. New cars are supposed to be ready to enjoy when you buy them aren't they? More

Randy. Phillip. Jeff. Outstanding Supporting Sincere Committed Individuals. They remove the fear from car buying. They explain everything and the best part Phillip. Jeff. Outstanding Supporting Sincere Committed Individuals. They remove the fear from car buying. They explain everything and the best part is that when they do not know the answer they will find the answer that’s best for your situation. More

Jack Rebhun by far, allowed me to have the best salesmanship experience i have ever had. I was treated exceptionally well by him. I had some bumps in the road due to it was the weekend and my bank salesmanship experience i have ever had. I was treated exceptionally well by him. I had some bumps in the road due to it was the weekend and my bank closed but the team step in and allowed me to roll out with what I wanted thanks guys More

Even though we didn’t find the vehicle we wanted at Bayway, Henry Hernandez went above and beyond to attempt to find us the one we did wanted. Ask for Henry Hernandez, you won’t be disappointed. Bayway, Henry Hernandez went above and beyond to attempt to find us the one we did wanted. Ask for Henry Hernandez, you won’t be disappointed. More