Beach Ford - Service Center

Quick and Easy Service Easy in and easy out. No pop up charges at the end and the tech that was assigned to me was polite and courteous. I recommend using this dealership of Easy in and easy out. No pop up charges at the end and the tech that was assigned to me was polite and courteous. I recommend using this dealership of all your service needs. More

2011 Ford Edge Sunroof The track on the sunroof is bent. Beach Ford wanted $11,000 to fix! What a rip off! The car is now totaled because of the sunroof? We have called The track on the sunroof is bent. Beach Ford wanted $11,000 to fix! What a rip off! The car is now totaled because of the sunroof? We have called the owners and management and no one will return our call. We will never buy from or recommend Beach Ford because of their poor customer service! As a side note we’ve clicked on the unsubscribe button 20 plus times and they still keep sending emails. More

Worst service imaginable Had my Escape in for service 3 weeks ago. Tire pressure was completely off after the service. Today the car wouldn't start, battery completely dead. Had my Escape in for service 3 weeks ago. Tire pressure was completely off after the service. Today the car wouldn't start, battery completely dead. Roadside assistance found totally corroded battery terminals. I just wonder what is Beach Ford's understanding of service ? I am really questioning if the actually changed the oil or just charged me for it. Mr. Barton, it's the small things that make a dealership stand out positively, yours only stands out negative. This is the third car I bought at Beach Ford but it will also be the last ! Our previous Escape was sold to us with a motor containing faulty bearings, we'll known to them according to their shop manager. The motor had to be replaced with just 1500 miles on it. Mr. Barton, you can brag and smile on TV but this doesn't make your company any better. Listen to the complaints in the reviews and show leadership by cleaning up in your company ! More

Routine maintenance of vehicle Friendly and courteous, good explanation of services required, timely update during the waiting period. Thorough attention to details of service neede Friendly and courteous, good explanation of services required, timely update during the waiting period. Thorough attention to details of service needed, deliver vehicle on the appointed time, More

Better the second time around They were much more attentive to my concerns the second time I brought the vehicle in. It will take some time to get the rid of the bad taste left aft They were much more attentive to my concerns the second time I brought the vehicle in. It will take some time to get the rid of the bad taste left after the first visit. More

Great Service! I will say I had great service. Service Manager Lucas and Katy were outstanding employees and kept me up to speed on what was going on with my vehicle I will say I had great service. Service Manager Lucas and Katy were outstanding employees and kept me up to speed on what was going on with my vehicle. They took care of me like family. I will continue to purchase my vehicles from Beach Ford 100%, also thanks to Tony P. who always has time to see if all is okay. Thank you Beach Ford employees for the Great Customer Service and I will always remember how you treated me and my family. Thanks More

Battery and Alternator My car had been in for services (spark plugs and 3 coils) the week prior to it cutting off in the middle of an intersection a week later. Not knowing My car had been in for services (spark plugs and 3 coils) the week prior to it cutting off in the middle of an intersection a week later. Not knowing what the problem was, due to previous warrantied work, i had it towed to Beach Ford. I have been a loyal customer for 13 years with my Escape. They called and told me it would be $1200 for an alternator and battery. I challenged that price and said a battery is $100 at Auto Zone and they put it in free. I found out that an alternator is $189 plus tax and typically takes an hour to put in. When I challenged the price the day before, they "got it down" to $900. I told them to do the work as I would have to have the car towed to another place to have it done. Retired and on a fixed income, $1018 last week and $900 this week...I will NEVER take my car back there for anything. Disappointed, frustrated and xxxx mad. More

No time for service Made a 7:30am appointment for a computer diagnostic. By 3:00pm, had not heard a word. Stopped by to pick up the vehicle. It had not been worked on. Wa Made a 7:30am appointment for a computer diagnostic. By 3:00pm, had not heard a word. Stopped by to pick up the vehicle. It had not been worked on. Waited an additional 90 minutes for them to rush through a very inefficient evaluation. Several connections under the hood were not connected. I do not trust the results of the test and would never, under any circumstances, trust the safety of my family to any service they would perform. I would go out of the area for authorized service. More

Oil change and tire rotation Again, I have to say I had great service. Tom Best is a outstanding advisor and keeps you up to speed on what is going on with your vehicle. I just bo Again, I have to say I had great service. Tom Best is a outstanding advisor and keeps you up to speed on what is going on with your vehicle. I just bought over my newer vehicle from a different dealership because the service is much better and they know what they are doing at Beach Ford. More

Great experience Scheduled state inspection, oil change, tire rotation, etc. Dealt with Mallory. Was in and out in 1 1/2 hrs. No surprises and all with smiling faces! Scheduled state inspection, oil change, tire rotation, etc. Dealt with Mallory. Was in and out in 1 1/2 hrs. No surprises and all with smiling faces! There was no "up selling" , and that really made my day! Thank you Mallory and team! More