Beach Ford - Service Center

Repair estimate I originally delivered my 1995 F1 50 pick up truck to Beach Ford for service on a transmission that was still under warranty - the truck was shiftin I originally delivered my 1995 F1 50 pick up truck to Beach Ford for service on a transmission that was still under warranty - the truck was shifting too hard. After some time, I was advised that my truck may not have a transmission issue and it may be that the PCM or the power control module needed to be replaced. Additionally, I was told that the repair price was $1599. With some mechanical repair experience myself, I felt that the $1599 price was way too high. Following the removal of my truck from Beach Ford service, I Purchased the same type of remanufactured PCM that the Ford dealership would purchase, from O’Reilly auto parts. Following the removal of my truck from Beach Ford service, I Purchased the same type of remanufactured PCM that the Ford dealership would have purchased, from O’Reilly auto parts. My cost was a mere $140. And that was with a one year warranty on the part. The PCM I Purchased from O’Reilly auto parts came already programmed from the factory. Beach Ford was charging me an additional $140 to program the PCM they were purchasing. With minor effort, and about after 30 minutes, I was able to switch out the PCM in my truck and now my truck runs fine. Just wanted to report the vast difference in pricing on this repair. More

Great Service We have been coming to Beach Ford for many years. Tom Best has made it a great experience in Service. Excellent customer service and he will assist yo We have been coming to Beach Ford for many years. Tom Best has made it a great experience in Service. Excellent customer service and he will assist you in anyway he can. Keep up the great work. Will keep coming back More

Excellence at its best. Over the years Tom has always provided excellent service and solutions to problems large or small. He is totally customer orientated and a true profe Over the years Tom has always provided excellent service and solutions to problems large or small. He is totally customer orientated and a true professional. More

Service on my F150 I bought my F150 King Ranch at Beach Ford and have had ALL my service done on it for the last 6 years there. I received an email that it was due for I bought my F150 King Ranch at Beach Ford and have had ALL my service done on it for the last 6 years there. I received an email that it was due for an oil change and to call or go online and make an appointment. I went online and it said there were no appointments available so I called the service department. They told me the first appointment available wasn't for 2 WEEKS! I asked if they had an Express Service for oil changes and was told NO. I think this is ridiculous so I took it to Tread Quarters and had my Oil changed and Coolant changed and flushed with no appointment and in 2 1/2 hours. Beach Ford has lost my business. More

Outstanding Service Tom Best has been my service advisor for several years and he never fails to meet or exceed my expectations. He is committed to customer satisfaction Tom Best has been my service advisor for several years and he never fails to meet or exceed my expectations. He is committed to customer satisfaction. More

Routine Maintenance, sunroof vent shade replacement Service adviser on the ball as usual. Could not get estimate to replace vent shade in sunroof due to tech that repairs the sunroof not in day of serv Service adviser on the ball as usual. Could not get estimate to replace vent shade in sunroof due to tech that repairs the sunroof not in day of service. More

Worst service I am a Ford guy. My parents were Ford people. My family two generations back worked for Ford. I know Ford engineers, mechanics, salesmen...the list co I am a Ford guy. My parents were Ford people. My family two generations back worked for Ford. I know Ford engineers, mechanics, salesmen...the list continues. Bought my Ford F-150 through Beach Ford, which was a good experience. The dealer really rolled out the red carpet and I feel that our negotiated price was fair for both me and the dealer. I was also drawn to the dealer because of their $10 oil changes for life and free annual inspections. The service here is terrible and an embarrassment to the Ford name. I still can't believe that Ford authorizes this dealer. I have had my oil changed twice here. The first time it took 1 hr and 15 mins to change my oil, and this was for a scheduled appointment. Between my first and second oil changes, Beach Ford raised their "$10 oil changes for life" to "$15 oil changes for life." This did not only apply to future car sales, but was retro-active to past car sales. This is not an ethical business decision. When it came time for my second oil change I called in a week prior to schedule the appointment. On the day of the appointment I showed up and Beach Ford had erroneously scheduled the appointment for the next day, but told me they could get me in. After an hour of sitting in their waiting area, I went back to the service counter to check the status of the F-150. The service rep called back to the shop and her side of the conversation went: "What? Seriously? Well, did you tell anybody?!" Then to me: "Sorry, Sir, we lost your keys. We're trying to find them now. We think someone took them to lunch." A half hour later they found my keys. Great, I thought, now I can get my F-150 after an hour and a half of waiting and race back to work for the meeting with my boss. Not quite. "We found your keys, Sir, so we'll start the oil change now." What?! It's been an hour and a half, and all you've done is lost my keys and found them again? Now I have to wait however long it takes for the oil change. 2 hrs and 15 mins after dropping my F-150 off for a $10, nope, $15 oil change I finally got it delivered back to me. And I missed my meeting at work with my boss. Beach Ford gave me a "complimentary" oil change, but I guarantee you there was nothing complimentary about this service. Later I found out from a Ford employee that when service is complete, the system automatically generates an e-mail to solicit feedback on the service. However, when a dealer makes service "complimentary," it basically circumvents the system to avoid sending the customer a feedback form. I never received a customer survey and therefore couldn't address the problem through formal means with Beach Ford. So, to summarize: 1) Scheduling an appointment doesn't mean anything. 2) $10 oil changes for "life" are just good until they decide to raise the price. 3) Oil changes take, when everything goes well, an hour and a fifteen minutes. 4) Beach Ford employees do not respect your vehicle or your time enough to leave the keys at the service center and instead take them to lunch. 5) Beach Ford does not have a service-flow process, and if they do, it is very broken. 6) If your service is sub-par, they will make it complimentary to avoid having an adverse customer survey. If you buy a vehicle from Beach Ford, get it serviced somewhere else. Ford, if you are listening, break ties with Beach Ford. *My wife's Jeep experience will be captured in a different review.* More

Fantastic Work Janae Smith and Becky Slater are the best most courteous service writers I have ever had. Makes my choice of who to call for help hard. Love them both Janae Smith and Becky Slater are the best most courteous service writers I have ever had. Makes my choice of who to call for help hard. Love them both. Service is done on time, required work I missed is explained in detail. Never any surprises. More

Service Dept. Tom Best Toms as good a Service Advisor as Ive had at ANY dealership including Mercedes, Range Rover,Cadillac ,Jeep ,Lexus and Chevrolet. His Last name fits hi Toms as good a Service Advisor as Ive had at ANY dealership including Mercedes, Range Rover,Cadillac ,Jeep ,Lexus and Chevrolet. His Last name fits his ranking with me,BEST. More

Super Service and Great Dealership I have been going to Beach Ford since 1971. Tom Best has been my service manager the whole time. He is friendly and keeps me informed about what is I have been going to Beach Ford since 1971. Tom Best has been my service manager the whole time. He is friendly and keeps me informed about what is going on with my vehicle. Service is great and done in a timely manner. I have had several salesmen Tony Cando, Doc (both sales and financial), and Ed Hughes. Everyone was friendly and helpful. I tell all my family and friends about my experience at Beach Ford. They the BEST, More