Beach Ford - Service Center

Quick, Reliable, Courteous Service--Always!! I have continuously relied on Beach Ford to service my 2011 Fusion since its purchase including free state inspections and minimal cost oil changes. I have continuously relied on Beach Ford to service my 2011 Fusion since its purchase including free state inspections and minimal cost oil changes. I usually wait at the dealership for routine service to be performed and it is always professional and typically prompt. All sales and service staff are extremely courteous!! My new service writer, Chris Langdon, listened to and communicated my concerns to service technicians during a recent regular service interval drop-off. A recurring intermittent A/C operation problem was properly diagnosed and corrected at no cost since I had opted for the 10 year/100,000 extended service plan at time of vehicle purchase. I have seen dealerships come a long way to improve their trust and image with customers, and I congratulate Beach Ford in its quest to be the best! Bill Gasser, Chesapeake VA More

Had to make a second trip for service I recently broke the passenger side view mirror on my Fusion. I figured they wouldn't have the part in stock so I scheduled my service a week later, c I recently broke the passenger side view mirror on my Fusion. I figured they wouldn't have the part in stock so I scheduled my service a week later, clearly stating what was needed. I arrived only to find that they needed to order the part. Apparently, no one looks at upcoming service appointments to see if the necessary parts need to be ordered. Once the part arrived, it was installed quickly and properly. More

Company recall I took my car in March for a company call. I met Tom Best who explained what needed to be done but It needed to be left overnight. I told him if I n I took my car in March for a company call. I met Tom Best who explained what needed to be done but It needed to be left overnight. I told him if I needed an oil change and tires rotated to please do so while they had the car. He called me the next day and told me my car was ready. I have never any thing but good work done there and I always ask for Tom as he will tell me exactly what will be done. As long as I have this car which was bought there I will take it back there for any service. More

Targeting women for upsales My girlfriend took her 2013 F250 Super Duty for an oil change. Her state inspection was due so the service writer, after speaking to the technician, i My girlfriend took her 2013 F250 Super Duty for an oil change. Her state inspection was due so the service writer, after speaking to the technician, informed her that she needed front brakes and new rotors to pass inspection. She called me and I told her to refuse. The truck has 42K miles and has had no symptoms of bad rotors or brakes (no pulling to the side, shuddering or squeaking. They told her there was 2 mm of brake left. I took the vehicle to Merchants for an inspection and after they were done I asked them about the condition of the brakes and rotors. He said they were almost brand new, 11mm on front and 12mm on rear, and rotors were in excellent shape. Ford wanted $800 to replace rotors and brakes that did not need replacing, and thought that a stupid and helpless woman would be an easy target. They have lost all credibility with their recommendations when we take the truck in for scheduled maintenance and I would recommend to others to be wary. More

In and out, on time, and quick. Bought my 2016 Fusion from Beach a little over a year ago. Oil change and state inspection for $35 and I was in and out in an hour. Hard to beat th Bought my 2016 Fusion from Beach a little over a year ago. Oil change and state inspection for $35 and I was in and out in an hour. Hard to beat that. More

poor service On 1/30/18 at 0900 I dropped my 2013 F150 of because the engine fan had been coming on and running extremely loud and it had run hot the day before I On 1/30/18 at 0900 I dropped my 2013 F150 of because the engine fan had been coming on and running extremely loud and it had run hot the day before I brought it in. I received a call from Angela at 1611 to advise me that the tech was still looking at my vehicle and had not diagnosed it yet. I arrived around 1700 and was advised that the tech was still looking and that they should have an answer first thing in the morning. I asked if I could retrieve something from my vehicle and she said yes and started looking for the key. I advised that I did not need a key. When I walked to the back I found my vehicle parked on the side. I walked back to the service advisors area and inquired about the repair being covered by my extended warranty and left the information so they could be contacted. On 01/31/18 at 0930 Angela called to advise that the tech was still diagnosing my vehicle and inquired if I was adding fluid or had added fluid, which I advised no to both. Later that day at 1530 to say that the tech had discovered there was no fluid and that he discovered a leak coming from a part that was on back order(T-Connector). She stated that the part should be in by 02/14/18. I received a few calls from Angela updating me on the part. on 02/22/18 around 1126 Angela called to say that the part was in and I could pick up my vehicle around 5. I arrived to pick up my vehicle to discover that the work was not covered under the extended warranty, that it cost me $575.70, $351 for labor, $88.05 for a part that I found out today was changed because that is what y'all do when you change the hose that was leaking, not to mention that I waited 23 days without my vehicle for a part that I didn't need, 65.68 for one radiator hose, and $30.17 for a gallon of anti-freeze. I speak with the rep from my extended warranty plan to find out why my claim was denied and was told that hoses are not covered under my warranty and they where told that if was a hose leak. With all that I trying to come up with a reasonable explanation as to why my vehicle had to be driven 26 miles, the invoice had 67,030 miles going in and 67,031 coming out but the odometer had 67,056 when I got in it. Needless to say that I'm not very happy with this service appointment and feel I really got taken advantage of. If you want to talk I'm open to that but I will be forwarding this email as far up Ford Motor Company as I can get it to go. More

Specialists? Only at taking forever I brought my minivan into have the AC repaired and an oil change... They kept my car the whole day and returned it to me without an oil change and sai I brought my minivan into have the AC repaired and an oil change... They kept my car the whole day and returned it to me without an oil change and said I need a new AC compressor.... I returned a month later for the same thing this time they kept my car for 10 days and when I got it back, I was told my AC is completely rebuilt and fixed and when I got my car the rear AC did not work.... They then kept my car for 3 more days and returned it saying I need to pay another $500.... I have already spent more than $2,000 to have my AC completely rebuilt.... That was the summer of 2017 and my AC still doesn't work in February of 2018.... It was very expensive and not very professional... They felt entitled as a dealership to do and charge what they felt they wanted to.... It was outrageously expensive unprofessional service and the job still didn't get done...I do not recommend More

Beach Ford's Service is Exceptional! I needed to have my Ford F-450 Super Duty repaired quickly to move 6 horses from Virginia Beach to Wyoming. Tom and Janae were so helpful, and went I needed to have my Ford F-450 Super Duty repaired quickly to move 6 horses from Virginia Beach to Wyoming. Tom and Janae were so helpful, and went above and beyond to get my vehicle repaired. The truck performed perfectly on the trip, and I highly recommend Beach Ford. More

Extremely Professional and Friendly Very smooth and quick scheduled service. Nice web interface for scheduling and service done in a timely manner. New drop off and waiting area is a plu Very smooth and quick scheduled service. Nice web interface for scheduling and service done in a timely manner. New drop off and waiting area is a plus. In past I have used the shuttle and it is also a plus if you have to leave your vehicle for longer service. More

Beach Ford Collision Center you ask, why I have not used Beach Ford service......here is my current experience with your collision center....my explorer was in an accident on 10/ you ask, why I have not used Beach Ford service......here is my current experience with your collision center....my explorer was in an accident on 10/24/17......I received a GEICO estimate + check on 11/6 and took both to Beach Ford Collision Center on 11/7......I was told to have the car at the collision center on 11/20......when I wondered why wait almost 2 weeks, I was told to allow time to get parts.....I now receive a call telling me that there was additional damage, GEICO send another check and my car would probably be ready on Dec 11......I used Beach Ford, because I assumed,, apparently erroneously, that as a Ford dealer you would have the expertise and availability to Ford parts better than anyone else.....now I feel certain that any other local service shop could have had my Explorer repaired and back to me a lot faster.......so much for your service......Fred J. Noe More