Beach Ford - Service Center

Excellent Sales And Service! I would definitely recommend my family, and friends, to purchase and service their car at Beach Ford. HIGH PERFORMANCE in sales and service. Angela p I would definitely recommend my family, and friends, to purchase and service their car at Beach Ford. HIGH PERFORMANCE in sales and service. Angela provided excellent service from the time I checked in my car until I drove out of the service center. The waiting area in the café is a very pleasant and comfortable place. I feel that my Ford Edge is in good hands. More

A 10/10 I found nail on my rear left wheel went straight to dealer service. I had it fixed within the next 2 hours. Great costumer service and everything was I found nail on my rear left wheel went straight to dealer service. I had it fixed within the next 2 hours. Great costumer service and everything was fast and smooth. I loved it. Pam was super helpfull and great. More

Oil Filter regular service Date of service 07Aug17. Showed up 10 minutes early. Service Manager took care of me personally. Service quickly performed. No issues. New cars were s Date of service 07Aug17. Showed up 10 minutes early. Service Manager took care of me personally. Service quickly performed. No issues. New cars were sweet. Coffee was good. Comfortable waiting area More

Rapid Response I left a message for Tom in service and received an immediate call back. He quoted a price on a new battery. Since the car had just been jump starte I left a message for Tom in service and received an immediate call back. He quoted a price on a new battery. Since the car had just been jump started, he said bring it over and the wait would be short. As usual, Tom and Beach Ford came through! More

A pleasant surprise The AC went out on my F-150. It was covered by the extended warranty that I purchased which was supposed to only have a $100 deductible cost. The bi The AC went out on my F-150. It was covered by the extended warranty that I purchased which was supposed to only have a $100 deductible cost. The billing included $30 which was listed as a dye that was used in diagnosing the problem. I expected to have to debate whether that was covered so came with my warranty document. This had been my experience in the past with extended warranty service so I was surprised when the lady handling my service simply said, "OK, I'll have them pay it." She didn't hesitate and I was soon on my way. Beach Ford has been a pleasant experience throughout the buying and service process. Thank You! More

Service Department The service department lacks in customer service. They would promise to call back and would not do it, even after I left numerous messages. I would no The service department lacks in customer service. They would promise to call back and would not do it, even after I left numerous messages. I would not recommend them for service. More

Service and Parts Service department too busy to call you back, parts department when you walk in the guy is on his cell phone and doesn't seem like he wants to help yo Service department too busy to call you back, parts department when you walk in the guy is on his cell phone and doesn't seem like he wants to help you, when inquiring about the part I needed was not helpful at all, could have told me you have to purchase the headlight assembly for that specific piece. More

Just Ford'n Around I was in for service on a 2010 truck, filled out the "what's my truck valued" on website for curiosity and left with a 2017 two days later. Incentives I was in for service on a 2010 truck, filled out the "what's my truck valued" on website for curiosity and left with a 2017 two days later. Incentives helped with this new truck purchase of course, but the maintenance care of Master Mech Dave helped me keep the truck I traded in top condition. Bobby Reckling then found me and the truck I wanted just by checking email. Job well done. More

Where to begin ? I received the yellow slip in the mail about a recall on my airbags on my mustang. I called Beach Ford and scheduled an appointment. Everyone knows I received the yellow slip in the mail about a recall on my airbags on my mustang. I called Beach Ford and scheduled an appointment. Everyone knows a recall visit means its a free service to your vehicle. I dropped off my car and went to work. At work I get an email telling me my state inspection had been completed....what state inspection ? My inspection was due the following month it was NOT past its due date. I call and my "service advisor" Ms. Gallagher (Spelling may be off) that I would get a rejection stick slapped on my car if I dont get the hundreds of dollars worth of work done to my car. Completely understandable IF I ASKED FOR IT. I knew it was pretty sketchy to begin with when they told me I needed a new air filter when I have a lifetime one. That simply needed to be cleaned that has a sticker on the top that says so as well. After speaking with the service manager Vince we set up an appointment for a later day for them to correct this wrong doing. Vince explained they would do the necessary services to pass inspection for free. Great customer service to make up for this bum-rush that Gallagher tried to pull. In the midst of waiting around for that appointment I was in a fender bender. My bumper was slightly damaged so when I brought it in my signal light was slightly off track. Still worked, still visible and NOT something Id fail inspection for. I leave my vehicle there under the impression my blinker bulb and brake light would be replaced. Along with tightening the tie rods. I pick up my vehicle with the brake light STILL out but my signal light is on track. I thought this was a nice gesture that the technician screwed it back into place for me. How thoughtful and I have a new inspection sticker. In my head, I can just take it to my local shop and get the bulb replaced for $20 like I have done before, no biggie. I took into consideration that they (well supposedly) tightened the rods which was a $300 service for free. Fast forward to a couple weeks later I drop my car off at my local body shop getting my bumper taken off and a new one put on. I get a call from the shop asking if I could afford an extra day in my rental car plus additional labor costs since my signal light along with my headlight has been GLUED AND TAPED to the old bumper and they are still trying to pry it off. Thanks for doing more harm than good Beach Ford. How unprofessional and tacky. xxxx, I could've got some glue and tape myself! Had no idea that a dealership would do such a ghetto quick fix ( another thing that I did not ask for) More

Service work If I could rate them a ZERO I would but their isn't an option for that. If you own a business and use your vehicle in your business do not buy a vehi If I could rate them a ZERO I would but their isn't an option for that. If you own a business and use your vehicle in your business do not buy a vehicle from beach or use their service department. I made the mistake of buying a new truck from them, I had the truck back for service/warranty three times. Each time I made a early morning appointment, sent two employees with the truck before the appointment time and left the truck . Each time the truck sat in their yard all day and they never looked at it. The excuse each time was , they where too busy with vehicles from the pervious day. They did not tell us that when we left the truck off. So not only did I not get the warranty work I was entitled to and the truck did not get fixed but I lost a whole day without the truck plus paid two employees to make two trips to this dealership. Also try to get someone on the phone, had to call back three times, no one returns phone calls. It is easy to buy TV time and tell people how great you are, it is another to live up to expectations. Beach Ford does not! So if you plan on buying from them plan on going to Norfolk or Chesapeake for service . I have now bought two new vehicles from Checkered Flag and my experience could not have been any better. I am just amazed that Beach thinks they can treat customers like this and continue to sell cars. My next letter will be to Ford Motor Company . asking why they would let this type of nonsense continue.. More