Beach Ford - Service Center

Took my 05 F250 in for a oil change and warranty service at 0700 on a friday. Was told to come back on Monday because they did not have a tech free until Monday. Droped truck off 0700 on monday as directed. at 0700 on a friday. Was told to come back on Monday because they did not have a tech free until Monday. Droped truck off 0700 on monday as directed. Called at 10:30 truck had not been looked at yet, called at 2:30 truck still not in the shop. Called again at 3:45 no progress on the truck but told it might not be done today but did not have any info on what was wrong with the truck so I left my home phone# (already on file) and asked them to contact me. Never received a call so called at 5:30 told that my contact was gone for the day, talked to Paul and left Phone # again. No contact until Thursday, when I had to call them. Told that the truck would be ready for pick up on Saturday.They offered to perform $500.000 maintenance which I declined. Arrived on Sat to pick up the truck and found out the truck was still in the computer as not complete. Worked that out (15 Minutes)received the keys and went to the truck to find that the batteries was completly dead. They offered to install new batteries at a cost of $240. I asked them to replace the batteries at no cost due to the fact that they were responsible for causing the battery to run down and they refused and asked I wait 45 min for them to check the truck out. Almost 4 hours later they returned the truck after charging the batteries just enough to start the truck and get me home. Not sure if the oil change wascompleted due to the fact they did not put a oil changed sticker on the window indicating when the next change was due. The truck is running better but due to the battery issue not sure if the claimed repairs was completed as well. Will take truck to other dealer for oil change and new batteries. More

When we moved to Virginia Beach, we had recently driven across country from Oregon with our '98 Expedition pulling the largest Uhaul trailer available. My husband wanted to have the car checked out by com across country from Oregon with our '98 Expedition pulling the largest Uhaul trailer available. My husband wanted to have the car checked out by computer because of its age and the heavy work it had done. I called and spoke with the Service manager who asked how the car was running. My answer was, "Like a top. It always has." He suggested that we not spend the money to check it out unless it was not functioning properly. (Surprise!!)I took the car in for an oil change and was truly surprised at the low cost and fast service. Since it had come up on 100,000 miles, we asked what mantanence service should be done. The suggestion given us by the service representative was reasonable and well within the manual parameters. The work was done within the day; I was driven home by a very pleasant gentleman who, by the way, never fails to greet me whenever I'm in the service department and inquires as to my need of a ride. After a poor experience with the local Jeep dealer, we called to inquire if Beach Ford would do the oil change on our '01 Jeep Grand Cherokee. They did, and again the charge was the same even though it isn't a Ford product. We are currently window shopping for a used Ford Mustang and discovered the same, customer friendly attitude in the sales department. When we are seriously ready to buy another car, you can be sure that it will be a Ford from Beach Ford. More

I bought my ford edge less than a year ago and in the last month it has been a nightmare. The vista roof needed to be replaced because it was running slow. they never called me to let me know the part last month it has been a nightmare. The vista roof needed to be replaced because it was running slow. they never called me to let me know the part was in. something was stolen out of my car which no one seemed to care about. after countless phone calls they finally fixed the roof, but the sun screen was messed up. they fixed it so they said, driving down the road with windows down the sunshade started making a funny noise. had to take it in again. when it was being fixed they were detailing the car and supposedly some cleaning fluid got on the screen and had to be replaced again. withing the last 4 weeks i have had 3 rentals all of which they expected me to pay for the gas in it. i told them i had to rent it due to their falling short and i wasn't paying for the gas in the rentals. they had to keep taking my car to wynn ford which i understand is on the penninsula. i am a woman and am dealing with these issues myself. be ware if you are a female, when you tell them anything they seem to look at you like you don't have a clue in the world. if i could go back i wouldn't use this dealership for all the money in the world. this had been a night mare. and now that they have given me the car back, i happen to see the low air pressure light on, and i am driving on a spare. let's see how long it takes for them to take care of this. i would not suggest this dealership, it cracks me up when i see their adds talking about caring for their customers. what a joke! i promise you i will never buy a car from this dealership and i would think about going to williamsburg it would be worth the trip. More

Had my wife's Taurus serviced (under warranty) here twice now. On one occasion, there was some confusion and a boneheaded move by a mechanic: He said he couldn't find anything wrong with the car; when I went now. On one occasion, there was some confusion and a boneheaded move by a mechanic: He said he couldn't find anything wrong with the car; when I went to pick up the car, I toggled a switch and identified the problem within moments of hopping in; the very friendly service chief apologized and it was fixed first thing the next morning. The other occasion was for more extensive repairs, which took about eight days. Folks were very friendly and we were given a nice rental/loaner of the same make, but it all seemed to hinge on the fact that we had purchased the premium extended warranty when we bought the car. Relative to other dealer/service encounters, I have to say service here was pretty good. Minor bumps, but generally friendly and fairly competent. I recommend purchasing the premium extended warranty for the life of your car loan if you want to ensure you'll be taken care of -- you can roll it into the purchase price and finance it that way. More